Teams Meetings Audio Conferencing User Experience Consistency
Skype for Business Online PSTN Conferencing had several gaps that resulted in the end user having an inconsistent experience between Skype Audio and PSTN Audio.
It'd be great to see these gaps closed in the Teams Audio Conferencing integration.
If a user decided to use the "Call-me" function, they were still forced to use their phone keypad (*6) to mute/unmute instead of being able to mute through the app.
The "Active Speaker" indication only functioned if the speaker and the participant viewing were both connected via Skype Audio. This introduced a challenge for moderators trying to figure out which phone user was interrupting their call.
Dial-in phone users could not be renamed
If a user for some reason had a phone audio session that wasn't linked to their web session, there was no function for them (or a presenter) to manually link the 2 sessions together
When utilizing the "Mute All" feature, phone sessions were not locked from unmuting themselves like Skype Audio users were. As you can imagine, this surprised a lot of presenters when a phone user interrupted their presentation.
Andy Barcus commented
Microsoft - please give us the options to make Teams audio conferencing (aka dial in) as good as audio conferencing components of other major (and minor) platforms.
I'd like to add if you have 200+ participants on a conference call and 50 of them join late that pretty much makes a few minutes of your conference call a waste of time. In Cisco Webex when you setup a meeting you have the option to mute all join announcements which is an excellent feature and you can do this for each meeting invite. I would say Teams should introduce this as many of our users request Webex accounts for this exact functionality.