Bose Bluetooth headphones keeps dropping during meeting
Almost every meeting I attend on Microsoft Teams forces my Bose wireless headphones to disconnect during the meeting on my 2016 Macbook pro. Not only does it disconnect, but it unmutes my speakers on the Macbook so everyone in the office can hear what's happening in the meeting. It only happens on Teams and is really rather unacceptable. I avoid teams as much as possible as a result.
Manik Tewari commented
I have tried bluetooth headset from Bose and a couple of pairs of earbuds from TOZO. They all have issues with Teams. We are using teams all day for all our meetings and it would be able to use bluetooth earphones.
I had the same issue...I used Audio Technica ATH-ANC500BT, working fine only for audio (Youtube etc) but not working for MS Teams in Lenovo T460 Windows 10.
I have a Samsung U Flex headphone and the handsfree profile just doesn't work on most laptops (all Windows 10). A2DP profile (stereo mode) works perfectly. I really think it's something to do with Intel and Realtek wireless adapters because a Windows 10 laptop with Broadcom bluetooth adapter works just fine. Can you guys tell me your bluetooth adapter model seen in device manager on Windows?
P.S sometimes it works if I do this while on a call in sound control panel:
Disconnect stereo mode
Reconnect stereo mode
Disconnect handsfree AG audio
Reconnect handsfree AG audio
But it's really annoying and sometimes doesn't work.
i see that some people solved it by using the web version of Teams, the desktop one will keep doing that until you buy a "qualified by Team" headsets. funny
I found the comment below, and I see the logic behind it. Somehow our headset thinks is time to save battery and disconnect, they don´t recognize the "handsfree" as a mode that needs the headset to be awake, and stop it to save battery. Some headphones you solve it by changing the configuration using an app. that in my case doesn't exist I think.
Hi, my guess is that it has to do with the following configuration :
* bluetooth headphone (mine is a bose QC35 II)
* windows computer (does not happen with my mac or my ipad)
* while in conference (does not happen while just listening to music
I suspect it has to do with the fact that headphone, while listening to music, are considered as Stereo headphone, not considering the input mic.
When a conference will start, be it teams, or meet, or workplace... the audio settings switch to Handfree Headset... and there will start the problems every 20 to 45 minutes...
F***ing windows bluetooth and sound management.
I did a lot of research and read that Teams only works with compatible JABRA wireless headsets. as I already tried it on my Bose and Skullcandy Indy earphones. After 20 mins to the clock the mic drops. This is so annoying. Is anyone from Teams even following this thread. This sucks but I am stuck to teams due to my work.
Same issue here with MS Teams and SKYPE. The Headset is a wireless brand new Sony CH710n. Inf act I was planning to return it, but now I see that is a problem with the Microsoft programs in my Windows.
It's not just the headphones; Teams disables Bluietooth completely (including keyboard and mouse) and removes theBluetooth icon as well as Bluetooth services . The only way to recover it is to fully close down and start again (restart does not work to bring back Bluetooth). This really, really needs fixing. . .This is on a good laptop with Windows 10 (Dell XPS 13)
Jake Hartsock commented
I have the same problem with Samsung Galaxy Buds and happens every 20 minutes almost to the second of joining. Audio still works but the mic is just gone. Still shows up in device manager and sound panel but just gone. If I leave the meeting and come back, it resets the 20 minute timer.
I have the Bose Bluetooth QC35 II headset. I was going nuts because my headset would turn off like clockwork after I was on a Microsoft Teams meeting for 20 minutes. This is due to your power save feature for the headset.
If you have the app on your phone, open the app and go to your Settings. My headset had 20 minutes set as the default before the headset will turn off to save power. I set it to three hours instead. Some people might want to turn off the power save feature entirely if they are on calls that are 3 hours or longer.
Same problem with Aftershokz
Same here too, my Bose Soundlink Color II bluetooth speaker keeps dropping during Teams video meetings, even after I go back into Teams Devices settings. In my bluetooth settings I see that the speaker has actually been disconnected but is still paired. I am in Windows 10 home - Version 10.0.18362 Build 18362
Same with RHA TrueConnect
Same issue with Multited TX True Wirelles earbuds
I have this issue with Raycon BT headphones. Audio works for a while, then nothing. The settings show it is still connected.
Karan Bhat commented
Same problem here but with boult audio probass boost headphones and dell inspirion 15 1564 laptop. Lucky the headphones have dual mode.
Same here with JBL Reflect Flow, not just teams but skype as well. It just drops audio receiving. The bluetooth connection is still there and I can be heard on the other side. If i notice that I can switch to pc speakers and back to the bluetooth headset. It will work again. If I dont notice it I keep talking without getting feedback. :(
Same here, the microphone keeps quitting on BOSE QC35II every 5 minutes...
I have the same issue with my Bose QC35 II. Disconnect after every ~20 minutes. Is there any solution how to fix the problem?
Same issue on Google Pixel Buds gen2...