Bose Bluetooth headphones keeps dropping during meeting
Almost every meeting I attend on Microsoft Teams forces my Bose wireless headphones to disconnect during the meeting on my 2016 Macbook pro. Not only does it disconnect, but it unmutes my speakers on the Macbook so everyone in the office can hear what's happening in the meeting. It only happens on Teams and is really rather unacceptable. I avoid teams as much as possible as a result.
Seems like related question, still not resolved https://community.bose.com/t5/Around-On-Ear-Headphones/QC35-II-with-Skype-and-standby-timer/td-p/177677
I have a JBL bluethooth headphones, my fix for the problem was to tell Teams not too use the headphone's mic.
same happens with Android version of Skype For Business.
time to time audio drops from my Jabra Elite 75t to speakers, I can change back to bluetooth sound manually by selecting the Audio output on the app.
It seems like a common issue with Teams, both Microsoft softwares
My bluetooth keyboard and mouse keeps disconnecting and reconnecting continuously when I'm in a Teams meeting. I'm on a Macbook Pro, using the Teams client.
Hi Teams team,
Similar issue with Bose QC 2 and Lenovo Thinkpad X1. Audio drops off abruptly during a call but stays connected while listening to music.
Similar issue here.
Using a Surface Pro 4, MS Teams & Bose NC 700 headphones.
Never drops when just listening to music however when on a Teams call the audio either:
Doesn't connect in the first instance
Works for a while then starts to distort the audio;
Resulting in complete loss
Or, just drops completely for no reason
The only fix i've found is to leave the call and rejoin. Sometimes multiple disconnects and re-connects. However, this doesn't always work and this morning I had to shut Teams down completely and re-open for the headphones to then work for the duration of the call.
This is annoying when people are waiting for you to get your s**t together!
Martin Olschewski commented
Same issue here with Sennheiser MB660 both Teams and Skype for Business under Windows 10. Although it seems more like it is just going into standby mode not really losing connection. It just quietly turns off. I did not have any problems when using them with Teams under Debian 9 and 10.
Same problem for me with Teams. Losing the connection all the time, i can't use my Bose quietcomfort 35 ii for Teams meetings!!
I have no problems with other connections like from my Asus phone when someone calls or when i just listen to music from the computer.
Parshant Singh commented
I am using Macbook Pro 2015 and have same issue. My Bose Headphone keep Disconnecting from Skye for Business when connected via bluetooth. Headphone works fine using other applications.
Mohammad Qudus commented
I had the same issue, I changed the standby time of my bose headset through the app to "Never", then removed the device from my laptop's Bluetooth list and reconnected. Now I'm using the app and listening to voice calls through my bose headset, and speaking through the laptop's microphone.
Thanks to @ozgur and another anonymous person who wrote these recommendations.
I had to change the headphone settings using the Bose app. in my phone to standby timer = never. It solved the problem.
I would recommend clearing the device list on your devices and headphones to renew the connection. This should fix the issue of the dropping of the signal, you can do this by powering on your headset, then slide and hold the Power switch toward the Bluetooth icon for about 10 seconds until you hear "Bluetooth device list cleared"
I also have the same problem.. Does anybody find a solution / fix for this?
I have the same issue (QC35ii). I thought it was a peculiarity of my laptop, but it seems rather common!
Same issue with Bose NC 700's. Super painful. I end up connected to teams on my phone (no problem there) - and then connected just with the screen on my laptop.
Michael Perry commented
Same issue, using Bose QC35ii + Surface Book 2 including latest (as of Nov. '19) f/w updates, running Teams on Windows 10 with latest (as of Nov'19) updates.
Bluetooth connection times out and shuts down after ~20 minutes. No similar issue with Teams on the same configuration streaming audio (Groove, YouTube, etc.), also no issue with Teams on Android using the same Bose headphone, this only happens with Teams on Windows and removing/re-adding the headphones doesn't resolve the problem.
Hoping Teams team will see this, I'm happy to provide additional config/usage info but am anxious for a solution.
Try to delete the bluetooth device and set it up again. It worked fine for me
John Ward commented
same issue. Lenovo laptop. Bose QC35. When using Teams, my iphone drops on and off multiple times. Annoying.
I'm glad to see these other comments coz i thought my BEATS is dodgy... I hope this can be fixed soon.
Is there anything we can provide to help someone look into this? I have the same problem with multiple bluetooth headsets that disconnect every 8-10 minutes during a Teams call. These same headsets work fine for listening to music, or making calls via Skype, Duo, and Webex from the same computer.
This is an awful experience, so is anyone from the Teams developerment team listening?