sorry, we ran into a problem
Where do these "Sorry" error message go after they pop up and disappear?
There does not appear to be any way to "open" the message. Clicking on it does nothing.
Is there somewhere we can go to find out what the issue was?
please remove bug
Sandeep Lal commented
Sync the time to fix the issue
Try eliminating special characters in the filename. I renamed three stubbornly unmovable files to eliminate an instance of "#" from the filename. After doing that, I was able to move them successfully.
C Thomas commented
I have the same issue.
I'm having the same issue. Anybody from Microsoft who can address the issue?
Jim Larsen commented
For crying out loud, Microsoft. LISTEN! This is basic broken functionality. If I open a file from Teams in the desktop app, the only way I can thereafter move that file within Teams is to COMPLETELY CLOSE THE DESKTOP APPLICATION FIRST. So if I have several spreadsheets open, then I open a spreadsheet in Excel from Teams, then close that spreadsheet I will be unable to move the spreadsheet to another place in Teams until I close Excel on my computer entirely. FIX THIS!
Bryan Nord commented
This is happening to Upper level management at our business when they try to move a file from one folder to another in Teams. Not a great look, and no explanation as to why.
So how to unlock a file in Teams so that it can be moved? It says it is locked by me, but I closed down the editing app and any related browser tabs. Still locked. And no unlock mechanism in sight.
Andrew Sutton commented
Microsoft - how is it possible that after more than 2 years that you haven't made error messages readable to end users? They are truncated and it isn't possible to even read what the message says properly. BASICS. Build a UX that doesn't have users in the dark with no idea what is going on!
Carlos Deras commented
Lo solucione entrando a esta direccion de mi PC C:\Users\"usuario con problemas"\AppData\Local\Microsoft , luego busquen las carpeta con nombre "teams" y las borran, despues intenten de nuevo.
When I tried to move a file I got the "Sorry we ran into a problem" error message and could not read the entire message. In case this is helpful for anyone else, the file was checked out and therefore could not be moved. As soon as the file was no longer checked out, I was able to move the file and did not get the incomplete error message.
Still having this problem in Feb 2020
Viral Naik commented
ok its jan 2020 and i got two users who has same issue while working with documents.
Abdullah Fahmi commented
End of 2019, still happening when trying to Move documents to folder.
Sometimes, it is working fine. All of sudden, it doesn't work. The error message is not full displayed thus causing the issue unreadable.
James McWhinney commented
Same issue,.. no way to even read the message...
Greg Miller commented
Exact same issue here. How do we read these errors??
Ernst Burgers commented
Getting "We're Sorry - we have run into an issue" all the time! Very annoying!!!
After reboot notebook it works fine, but after some time (several hours, mostly the same day) the connection gets lost, reconnect/login is not possible anymore. Already uninstalled, rebooted windows, Installed Teams again. It is unuseable for me, sticking with Skype but would love to move to Teams.
Another vague issue on my notebook is these errors that there is a problem (what?!!) with "a"(which?!!) account. Why get I these vague errors? I did login a few time on my accounts but it doesn't help, leaving as it is. My daily work needs to get done..
exactly same problem...
this is ridicolous
Having the same issue - @microsoft - any updates?