The difference between "Chat" and "Conversation" is unclear to a new user.
Rename the "chat" icon on the left to "private chat" and "Conversation" tab to "team chat." My team members are hesitant to use either one, because it is not clear to them who can see their conversations. Maybe also allow the developer to name the Conversation tab with their specific team name. For example, my team would be "Mid-Atlantic Team Chat." That way it is clear what team they are conversing with, especially when they are part of a large number of teams.
Gary Freed commented
Maybe colored backgrounds in conversations will help users stay in conversation.
Agreed. Otherwise it is confusing for our clients.
great idea - really helpful
Excellent, excellent idea. I had the same problem, not knowing the difference between the two. Thanks for clearing that up.