Wide-angle web cams are cropped
We have a wide angle webcam for our conference room. When we have more than 1 person join a meeting, it crops the video feed of our conference room. Microsoft Teams recognizes the wide angle aspect ratio just fine but crops it based on how many other users join the meeting. Either the right or left side of the video is cut off depending on which position the video is placed in the meeting screen.
Having a setting to maintain aspect ratio would be really helpful. We are loosing video of people who are presenting if they aren't in the side of the camera that is being cut off.
Another solution would be to resize the video windows per user, so the video would capture the needed people.
Sid
shared this idea
This asks in this item are on on the backlog. In the meantime, hopefully this article will help so you can adjust your view to your liking:
https://support.office.com/article/adjust-your-view-in-a-teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175
Thanks.
83 comments
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Robert Winther
commented
2021 and still not fixed. Come on!
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Anonymous
commented
Microsoft Teams still cropped the video cutting persons out of the the frame in recording. Can we at least do something to make the recording looks better?
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Anonymous
commented
Microsoft not making any money from Teams so obviously can't be bothered with this simple fix.
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Ross
commented
So why isnt this a bigger issue yet??
Now all Meeting spaces have a physical distancing requirement, participants must sit apart in the room- this issue where all that is visible is the cropped table in the middle MUST BE FIXED.Two of our meeting spaces are equipped with Logitech Rally units - "fit to frame" needs to be able to be set on the originating video MS Teams client.
We cannot expect all other users and third parties who join us in a meeting to have to do this each time.
C'mon Microsoft get your act together. Its nearly 2021 and this has been an issue since 2017.
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Keith Copeland
commented
It would be great to have some urgency on this. We have a large global event (not all Live Event type) coming up, and cant expect 1,000 attendees and participants to do *fit to frame"
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KB
commented
I have a more significant problem. I recorded a two-hour Microsoft Teams meeting with video Fit-to-Frame to be stored in Microsoft Streams (me on mobile others on desktop). On the recorded video, however, Microsoft Teams still cropped the video cutting persons out of the the frame!
There doesn't appear to be any way to fix this retrospectively because Microsoft Teams doesn't record each participant's video streams separately and make them available separately for download afterwards.
Clearly cropping video is not something that customers want. The Microsoft Product Team really needs to remove this feature.
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David Carswell
commented
I will fully agree with the commenters below - the "try this instead" is not applicable to a conference room using the Teams Room App. This is something that needs to be addressed ASAP. Our Execs are getting quite frustrated with this and there are rumblings of utilizing a different service.
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Daniel B
commented
"Try this instead"? The suggestion is not applicable to the conference room scenario with a Microsoft Room System. We need a solution for the room system application. Defaulting to fit to frame would be an improvement where the room system does not allow the same features as the desktop client. For meetings between board rooms the current solution where people on the other end are cropped out frustrates our execs and teams. Alex, Microsoft, there must be a simple fix for this?! Thanks
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Padraic Doyle
commented
Agree with JB that the default for this should be controllable at Tennant level. Fit to frame in general provides a better an less distracting experience. It also avoids the 'swaying' effect that can occur when people move around in their cropped video making it look like the camera is swaying!
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JB
commented
This is still a big problem and, Alex, your workaround is invalid for meetings that are being *recorded to Stream*. In the case that the meeting is being recorded, it is defaulting to FILL frame, which makes the resultant Stream recording look pretty terrible. In our case, specifically, we were interviewing a person and their entire HEAD was completely out of the frame. It looked terribly unprofessional and we are unable to bring them back to record it again. Please make "fit to frame" the default, or configurable at the tenant level so that recordings have a better chance of not being a total waste.
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Anonymous
commented
okay so my video is coming vertical instead of the usual horizontal
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Anonymous
commented
Is there potentially a work-around to this? we are having a meeting next week and have a problem with all of our video feed being cut off. I'd really like to figure out something to do here as I think we are being forced to use Teams. There are going to be as many as 300 people in the conference call so obviously we need to control this on the source end.
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MT
commented
CyberLink YouCam9 Deluxe might help if the issue is specific to the webcam hardware. It creates a virtual webcam so you can do things like reduce webcam resolution to 360p outgoing. Microsoft really should be improving it's webcam support and provide more customization, at least for their LifeCam line which had better advanced tools in Windows 7 OS than it does with Windows 10.
It's unfortunate that Zoom is still the best for meetings using a smartphone.
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Eirik Stangeland
commented
This feature are causing problems for users that speak by Sign Language. Now everyone have to right-click on each member and click "fit to full frame" for it to stop cropping. Hopefully there would be possible to disable the feature by a organization-wide setting in a future update ...
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Adam
commented
Teams shouldn't be cropping at all, and if it does it should be the client-side viewers view layout that affects the final video stream and not automatically crop the source.
This is really noticeable when the attendee is streaming a vertical video and the viewer is on a horizontal screen. The vertical video is cropped twice, once to take off the left and right side, and again taking the top and bottom off to fit it in the viewers screen. This effectively zooms the video of anybody recording in vertical.
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Josh
commented
Please get this added ASAP.
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Anonymous
commented
The 'fit to frame' option is nice, but why is it client-side? With meetings of 80 people, I can't expect everyone to follow my instructions. Right-clicking is for many people already hard. Why Teams just randomly crops your image in half is just very annoying.
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Rhonda
commented
Fit to Frame does not work with only 2 people. It needs to work with 2 people.
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LN
commented
It's been 2.5 years since this was posted! Now using Teams on phones is more common - my image when talking to colleagues is cropped tightly, and i can't see my own image properly (i see the zoomed out version, I don't see what others see). My colleagues are always looking at my throat, my teeth, or my zoomed in nose, and I can't tell unless they alert me. This makes using Teams on my phone for video call difficult and unprofessional. My phone is already beyond arm's reach and still this is a problem.
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DamienB
commented
Camera with 4:3 aspect ratio here, Teams considers it to be 16:9 or 16:10 and sends it as is to the other participants. Even if they try to change it on their ends, they never get the correct ratio. 2020, unable to handle correctly something that RealPlayer was able to do 20 years ago.
