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Cannot update profile picture

My coworkers and I are unable to change our individual profile pictures. This is the process I am following.
Bottom left Initials icon -> Update Profile Picture -> Upload picture -> Save
This results in the picture vanishing briefly, and then reappearing with only the first initial of my name as the icon. This is the case for most people within our company. We are able to get it to save on the Android app, but the picture is only viewable to yourself and not anyone else. We have tried the web app, desktop app, and mobile app without much success.

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