Cannot update profile picture
My coworkers and I are unable to change our individual profile pictures. This is the process I am following.
Bottom left Initials icon -> Update Profile Picture -> Upload picture -> Save
This results in the picture vanishing briefly, and then reappearing with only the first initial of my name as the icon. This is the case for most people within our company. We are able to get it to save on the Android app, but the picture is only viewable to yourself and not anyone else. We have tried the web app, desktop app, and mobile app without much success.
Lucas
shared this idea
16 comments
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TheCoder
commented
Bloody ****, Microsoft, it's been 4 years since the issue's been logged, do something ASAP
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MBell
commented
OMG. This issue was logged in August 2017 and is still an issue in July 2021.... seriously Microsoft - please get this sorted. This may seem trivial but when a student of ours puts up an inappropriate picture that I can instantly change and block and further changes, but the system doesn't update?? WTH?
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EA
commented
This is really annoying behavior. In my teams client i can see my new profile picture (avatar) - after three times uploading it. But in the Teams meetings the old avatar picture is showing up.
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Anonymous
commented
How do I fix this profile photo issue, I should be able to have any photo I want for multiple Teams. Casual for friends, Smart for professional Teams
Why the **** are MS products so convoluted and difficult to co-ordinate. There always seems to be some bloody excuse why it can't/won't do as it's told.
We pay a hefty premium for MS 365, yet still it's a pain ********** to get basic features working.
MS seem to assume people only have one account, one life, one profile. -
Saiki
commented
I can’t change pfp please fix it...
It says you can change it but when you pick what you want it says ” error we were unable to upload your image”
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Toni
commented
please fix this!!!
tried the "clear out cache" fix but still the same issue....
seriously frustrating
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Maria
commented
Here's the fix - clear out local cache. But MS should still fix this. https://social.technet.microsoft.com/Forums/en-US/f9e1c12b-47a6-4b12-8d5c-a57fda4d9042/what-folders-are-used-by-teams-for-caching?forum=msteams
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Prashali
commented
Can't even find option to update picture
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George Valentin
commented
Agreed, this issue is annoying because the profile picture does not stay.
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Mike DePouw commented
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Joe Bruns
commented
+1
Can't even find option to update picture -
Zakia
commented
Same Issue with me... The update of profile picture is not happening
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Anonymous
commented
I don't have the option to upload a profile photo
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Anonymous
commented
I don't even have the option to change the profile picture on the desctop client...
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Vic
commented
I have the same problem. The funny thing is, my first and last initials (VB) are the generic profile "picture" and then after I upload my actual picture I want to use instead, I can see the very edge of the circle show some pixels from my uploaded pic but with a circle layered on top with only my first name's initial (V) showing.
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Gerhard
commented
I am having the same problem, I tried using the desktop app, using different browsers, in android, and I can't change the picture in any of them.