We're using web-based software to track tasks our team is working on. As a result, people often type something like "EX-001" (example) for ticket number EX-001.

It'd be really helpful if we could configure pattern matching so that any number prefixed with "EX-" (for example) would be hyperlinked to the URL of that ticket in the 3rd party system.

This way, people wouldn't have to manually link work items - they could just talk about them by name and automatically get a richer experience.

Hopefully this could be achieved universally within teams so that once the admin set up the rule, users on mobile and other clients would see the auto-linked strings as well.