Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to email@example.com.
Jason Crabtree commented
Yes, this is still happening. First, it seems like it's designed to show if the user is actively using the Teams app. It needs to show if the user is actively using their computer (like Skype). Second, the status is still inconsistent. Most of my contacts always show away, although it's tough to tell how much of that is due to the first issue I mentioned.
Jason Crabtree commented
Finally got folks to give Teams another try, but we have a mutiny forming to head back to Skype due to this and some other UI/UX issues. I really don't want to go back to Skype.
This is happening at our company as well. We always have to ask "are you there?" which is a huge annoyance. Microsoft, please fix this before we switch to Slack. Thanks.
I just wanted to add my confirmation that statuses are inconsistent. Here is a screenshot: http://d.pr/i/ljA1Mu
[Deleted User] commented
The issues mentioned here already I can confirm as well, also that some people remain always on "Status unknown".
To add one more issue that has recently started to occur even more often:
The status indicator on the left main menu does often just show a yellow "Away" icon, although the menu that is opened on click shows a green "Available", as does any conversation view on the right. I think the app should at least be able to synchronize the locally shown statuses in the different places...
Still happens for all users in all organizations - seems to be a /bug/ where if you are not active in the app it sets you as away - even if you are active in other areas of your computer.
I don't want to have to be active IN Teams - I want to do OTHER WORK on my machine and still be 'online' in Teams.
Seems very clear to be a bug.
THis happens for my entire team in the US and Brazil.
Altough they are on their computer working, the status ONLY shows as avaiable if the persons is actually using the MS Teams to do something. If its on the background it will ALWAYS say that you are away.
PLease, fix that when you can.
If anyone else is having trouble with the run command, the file location is: C:\Users\NAME\AppData\Roaming\Microsoft\Teams\logs.txt
Owen Roberts commented
I am using OSX 10.12.5. Status reports as away even when actively using the desktop. If you need logs, please specify for OSX.
Thanks, Suphatra, will do as much as it applies here. Could you please let me know where would those logs be on Mac OS?
Melissa Zimmerman commented
It's happening across my company as well. Even though we're trying to use Teams as an alternative to Skype for Business, I keep Skype for Business open so I can see people's true status.
Based on reading the comments, there are 2 issues here:
1. People are shown as offline or away, even when they are active on the application. E.g. if I'm chatting with them on Teams (this is the original issue I raised)
2. People want to be shown as "active" even when they aren't active on the application, but on other applications on their computer (similar to Skype for Business)
I agree that both of these things should be resolved, but to give you feedback on issue #1 - yes this is happening across the company. However I haven't noticed it this week, so I will have to update you if it starts happening again.
This is happening at least to my team, but since people from different companies left feedback on this very page, I'd say this is happening to everyone. It has not resolved itself.
Yep, it also leads to a usability bug where you get notifications on the mobile app while you are working on your laptop, because Teams thinks you are away. Hello, tons of unnecessary notifications I have to clear up or scroll through to see important notifications on my phone.
Randy Fullmer commented
Completely agree. The lack of configuration for this feature is an obvious omission to an application of this type.
Owen Roberts commented
Yes, this is super annoying. Why would an app show you as away just because you haven't used that app recently!
Also, this should be configurable.
Teams currently sets your status in teams as inactive after a certain period, even though you may be active elsewhere on your desktop. There is no settings to set an away timeout period. For example, I want to be set away either never, or after 30 minutes etc.