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Incorrect status in teams

We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".

Can you please fix this bug?

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  AdminAlex (Admin, Microsoft Teams) responded  · 

    Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

    If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

    Thanks all!

    236 comments

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      • Matt commented  ·   ·  Flag as inappropriate

        Please address this. We are being forced from Skype for Business to Teams through Office 365. However, Status does not work reliably. It is causing real issues for our customers.

      • Di Cortado commented  ·   ·  Flag as inappropriate

        My Teams status has consistently been Out of Office for the past two weeks. I have no appointment/meetings labeled Out of Office in Outlook. I have uninstalled Teams and removed all app data, and reinstalled. My availability did show "Available" for perhaps a second or two after the reinstall - however it went back to Out of Office.

      • Rufus commented  ·   ·  Flag as inappropriate

        Mine was doing the same thing but I fixed it by closing the program and then opening the program back up (I pinned Teams to my taskbar so I could find it) . My status went from away and me not being able to change my status to available when I restarted the program. We shouldn't have to do this, but come on, it's a Microsoft product, so what do you really expect? Lol

      • alex commented  ·   ·  Flag as inappropriate

        Currently stuck on "Away", despite having the desktop app open, clicking "Available" in the status menu, and running the "/available" command

      • Jerrod commented  ·   ·  Flag as inappropriate

        Microsoft Teams shows me as "Active" when I am not signed into an instance anywhere. I have restarted and shutdown all computers and phone that have Teams installed. I have the settings already set to never run in the background, and to close when I exit the window. My dispatch says that I turn green around 8am yesterday and today.

        Please let me know how to correct this, this is causing my team to message me thinking I am active for answers when I am not.

        Thank you

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am facing the same, I was OOO last week. Though I am available now, it is not going to Available, even if I set the status manually, it is still OOO. Please let us know when you are going to fix this as it is sending out incorrect info.

      • Mike commented  ·   ·  Flag as inappropriate

        Im not using Skype in any capacity, however, my status shows Out of Office...Which I am not. Not a good look in an enterprise environment. Nothing happens when I manually change it. This is basic functionality, here. Kind of sad really.

      • Tom commented  ·   ·  Flag as inappropriate

        I was having the same issue. I logged into Outlook via Office 365, changed my status there and it updated my status in Teams.

      • LM commented  ·   ·  Flag as inappropriate

        WHEN WILL THIS BE FIXED? I'VE TRIED UPDATING MY STATUS FROM OUT OF OFFICE TO AVAILABLE 10+ TIMES AND IT WON'T CHANGE!!!!!!!!

      • Anna commented  ·   ·  Flag as inappropriate

        ANY UPDATE HERE? we depend on Skype for Business everyday ….for EVERYTHING! Why can't Microsoft Provide answers?!

      • MC commented  ·   ·  Flag as inappropriate

        no kidding! why can't Microsoft get this stuff fixed?! stop releasing Alpha updates!

      • Greg commented  ·   ·  Flag as inappropriate

        Will this be resolved for IOS as well? I also have my Teams freeze up and I have to restart my computer to use it. Very frustrating!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same problem. Under old system if I was active on my desktop, it would update as available. Now it only updates if I'm active on teams/im. DO NOT LIKE

      • Tim commented  ·   ·  Flag as inappropriate

        Just noticed an issue with one of our users where their out of office is not expiring within Teams and it will not allow them to even update their status, just remains as "out of office."

      • Anonymous commented  ·   ·  Flag as inappropriate

        The latest update has screwed this up. Everyone in our company is showing as offline.

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