Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to firstname.lastname@example.org.
John M commented
I am having the same issue where my status changes to Offline even though I am actively working
on my device (laptop in this case).
Similar issue...in reverse from most. My calendar shows me as out of office, but Teams shows me as available so I keep getting pinged and invited to calls/meetings.
This is still happening, many users from my company experience this every now and then. 3 years with the same issue, Microsoft please stop releasing additions to Teams and fix the basic stuff like this.
I have noticed this issue where while I am online and available (working on another file) Teams is setting my status as Away since a very long time, which is incorrect. So I need to explain to colleagues that I am not away but available and working. Not a great user experience
Same issue, keeps showing me away for my colleagues when I'm actively using my device but not actively messaging people in the Teams window. Skype didn't have this issue.
Kindly fix this.
Seeing same issue. If I am working on a different application and have the Teams app minimized, the status changes to Away or Offline. Only when I maximize does it automatically change to Available. Seriously guys, this is basic stuff that should be working seamlessly in a messaging app. Tried to view the logs via Right Click -> Get Logs and its full of garbage. I would uninstall this **** if it wasn't mandated by my workplace.
Similar thread/problem as the other one's listed this week. Additionally, colleagues seeing my status as 'black X' instead of 'red dot' or 'yellow away'. All along, I'm available, showing available with green arrow as I look at my own status. Just started this week.
I was supposed to get instructions on how to fix the same issue most of you are reporting here. One of the MS Teams admins sent me to this forum to get instructions on how to solve this issue. However, from I am reading, it looks like there is any yet... so frustrating!
Recently started to have the same issue; if Teams is minimized even though I am actively working on another application; Teams goes into an Away status.
This wasn't an issue for me until a few weeks ago. Now I can be actively using my computer, look away for a moment, and be shown as away. Before, my computer would have to be inactive at least for a few minutes- now I go "away" randomly. I have to open the actual teams app and wait a moment to go back to green. Super frustrating.
Yep, incredibly frustrating. Unless I am actively using Teams (typing or clicking), I am shown as away or offline. My boss tried to call me through Teams the other day and couldn't because I was shown as Offline, even though I was on my computer, using Outlook and Chrome at that very moment.
Status shows away until I open Teams. It should only away when I'm AFK.
Sagar Harale commented
One of my team member status was available so i pinged him, but he was saying that he is in other call ... when he replied to me, his status was updated to in call , this is causing bad impression on others
I wonder if it is to do with how the app is accessed. All of my team bar one have the app on their computer and it works correctly (as long as Teams is open - otherwise "away"). One has a virtual desktop and accesses Teams app via web. Although the browser remains open when they are working on other software/PC, it registers as away, until they actively access the browser tabs to check an incoming email or send or access the teams app online. When they close the browser they are registered as offline. This seems to be the issue. The web version can't register the keystrokes/mouse activity on the PC or at least, it doesn't reflect that to the rest of the team who do not have virtual desktops and have the app actually on the PC. Does this register as a possibility in any of your examples? Does this possible explanation help?
Yvette Wright commented
My status at startup sets to 'Busy' right away and I have to update it every time (if I remember). Happens even if my calendar is empty for the day so it can't be using that as a gauge. It also doesn't change to 'In a meeting' if there is a meeting in the calendar.
Still seems like a problem. I'm seeing it with users at my company as well.
Andy Sims commented
Still having issues - teams is swapping to "In a Call" or "Busy" at random times, and when it shows I cannot set my status to "Available". I am not on a call or in a meeting of any kind but teams still shows I'm not free.
Same issue. The user must change every time the status... offline to available
because the status is dependent on the activity of the mouse. it's aberrant behavior.
There should be no automatism applied to the Teams.
Only the user should be able to freely define their own status !!!
I often see status for colleagues showing Available when I know it's middle of the night for them. Status should correctly be reflected. Is Mobile app interfering? If I change my status to Away at end of day, even though I have app running on my phone, I'm expecting my status to show Away or Offline until I reset it next morning.
ACCURATE PRESENCE INDICATION IS CRITICAL FOR REMOTE WORKERS
Teams status shows AVAILABLE when PC is in sleep mode. Teams should, IMHO, show OFFLINE when sleeping.
Status change, especially from AVAILABLE to OFFLINE takes to long. I can go from OFFLINE to AVAILABLE pretty fast (2-3 minutes), but it took about 15 minutes to show OFFLINE.
Documents related to Teams Status are not comprehensive. They do not discuss the status of the PC (Sleep, Lock, etc) and they do not discuss status related to multiple platforms (IOS and Android phones). There appear to be at least 3 meanings to the AWAY (yellow check box with check mark), AWAY, BE RIGHT BACK, LAST SEEN TIME nnn, OFF WORK. These are confusing. The last 5 APP CONFIGURED status need more definition, especially the last 5. What is OUT OF OFFICE, AVAILABLE? See IOS nots below.
As best I can tell I am AVAILABLE on IOS all the time. Background processing shows me AVAILABLE. Closing the APP is mostly available. Unclear if the BACKGROUND PROCESSING swith impacts presence. Only logging out and then closing the APP seems to set me unavailable.
No option to save password on mobile devices, making it challenging to Log-In