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Incorrect status in teams

We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".

Can you please fix this bug?

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
needs your feedback  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded  · 

Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

Thanks all!

259 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Please provide status on this request , we are migrating to Teams and would like to give status to our users.

  • Jason commented  ·   ·  Flag as inappropriate

    Any update on this, we also have halted our conversion to Teams chatting due to this.

  • JohnBenak-CMX commented  ·   ·  Flag as inappropriate

    We began Teams upgrade pilot and & had to open a PSS case on this. Was told that something changed on the back end ~month ago because cross-platform routing of IMs/Presence wasn't working. That caused some problems of its own. Changes are being pushed out, but it depends on your tenant ring, your version of Office, and slight breezes.

    Some presence notes from the CritSit engineer for an org in SFBOnly with some users in TeamsOnly:

    1. A SFBOnly user's presence change can take up to 4 mins to be reflected in a TeamsOnly user's Teams client.

    2. A TeamsOnly user's presence update is updated on a SFBOnly users SFB Client <5 seconds.

    3. From TeamsOnly, a SFBOnly User's 'true' presence status can only be initiating a new chat.

    NOTE: current as of yesterday. This are STILL very inconsistent, though.... HTH

  • Anonymous commented  ·   ·  Flag as inappropriate

    This still seems to be a constant and very irritating problem. Surely it should have been fixed by now?

  • Mike O'Neill commented  ·   ·  Flag as inappropriate

    Still happening. I don't know if my status in teams has ever changed unless I change it manually.

  • Etienne Gelineau commented  ·   ·  Flag as inappropriate

    Except for one of our users, everybody have "Offline" status in Teams after migrating from Islands mode (Skype for Business and Teams) to Teams Only migration. Nobody can change their status and all the Office tools can't display the status. Status is wrong in Outlook too. If we go back to Island mode for one user or the entire organisation, the status is getting back to normal (but we don't want to use SFB).

  • Anonymous commented  ·   ·  Flag as inappropriate

    Mine I logged in Skype for business through mobile but never used.later uninstalled but now in PC it shows inactive from mobile instead of
    away.what to do ?

  • Anonymous commented  ·   ·  Flag as inappropriate

    My Teams status only changes if done manually and doesn't link in with my Outlook calendar like Skype4B does. Is this likely to be fixed soon as we would like to roll out Teams, but this needs to be working for our Agile staff?

  • Mike commented  ·   ·  Flag as inappropriate

    Not sure my status in Teams has ever changed, clearly something is not correct.

  • DA commented  ·   ·  Flag as inappropriate

    Outlook doesn't appear to update unless the Outlook client is closed after teams status set with a / command in teams.. like /away to /busy or /busy to /away... I set the status in Teams, then exit and restart Outlook and the status updates. So annoying.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This used to work but in the last week stopped working and I'm stuck on "Away"

  • Anonymous commented  ·   ·  Flag as inappropriate

    Request from users to show Teams status of "In a meeting" during the time when a meeting is scheduled in their calendars, not "Busy" as it does now. Also, when Outlook Out Of Office (OOO) is enabled, the Teams status should also change to Out Of Office during that time. It should then change Teams presence to "Busy" at time OOO is set to disable. The exception would be that if a meeting is scheduled in their calendar at the same time OOO is set to disable, then change the status to "In a meeting".

  • Brandon Ashey commented  ·   ·  Flag as inappropriate

    Please, please, please fix this bug. Status is always listing users as out of office. External users cannot send messages to offline users. Major productivity hit.

  • Paul commented  ·   ·  Flag as inappropriate

    I'm stuck on Do not Disturb and don't even have a dropdown when I click my picture to change my status back to available. Typing /available in the command box says it sets my status to available, but the icon and warning bar say I'm set to DND.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My Status is stuck on Away and my whole team /other teams with Teams appear Offline. Nothing seems to change this situation. We also use SfB and that is fine, but these applications in our O365 are now totally out of sync. It looks like Presence Sync was supposed to be resolved in the April Update but that doesn't seem to have remained.
    Has there been an update that has caused this to break??

  • Chris commented  ·   ·  Flag as inappropriate

    Glad to see this is being worked on hopefully actively. I have the same issue with a minor twist - in that Teams will not allow me to change my status to any other option - it's perpetually stuck on out of office - even when I'm logged in have a free calendar and my Skype status is set to available. I'm not sure where it's getting the status from but if I cannot modify it by sitting in front of the computer and manually changing it it's a bit concerning.

  • Tomáš Cink commented  ·   ·  Flag as inappropriate

    My status is still Offline. I can't change it to online..no way, but when I start Skype For Bussines status change according skype.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm only commenting to help others. I too had the OOO issue where no matter what I had set my status to, it kept the OOO displayed. Turned out a meeting/appointment on my calendar had my status set to Away, which automatically puts OOO in Teams. Annoying, but the fix is to either 1) change the availability in the meeting/appointment or 2) remove the meeting/appointment from the calendar.

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