Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Anonymous
shared this idea
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.
Thanks all!
601 comments
-
Anonymous
commented
This is also an issue for me and it's very irritating. Since I'm working in projects on Teams all day, I need to have it open, however, I can't tolerate the constant interruptions if I'm not scheduled to be available. This product is working well in other aspects but full adoption has been difficult due to a seemingly simple improvement of basic function. This issue must be more difficult to resolve than we all think since it's gone unresolved for over a year.
-
Andrew
commented
I set my status to do not disturb, a few minutes later I look at the teams window, i'm available... I didn't change it, I am still do not disturb, I have work I need to focus on. or things I need to do. It looks like the automatic away status may override the one I chose and when I touch the computer again that turns off... to available. Any user selected status other than available should override the automatic status changes.
-
Kathryn. Mckelvy ICON - Kollectables
commented
For 6months ice been trying to recover my password to my outlook email ive had for at least 10 years to this day and every day and every time I turn phone they put me at 40minutes of my time to only make me restart I do not have nor no the answers they looking for . is medical doctor if I was that smart u reach them nothing it's the same thing over and over again I will have the message like they were going to help me free I send. You no big deal that my life is on that acct. You are no help at all ive lived long enough so disconnect it stop bothering me or pay me for my time or just fix it so my but do not I am repeating send me the same notification... Timesharekat
-
Bruce
commented
Any updates?
Or, since auto status update is slow, therefore wrong for too long; and since the feature to manually set status also doesn't work 80% of the time, can you just hide the whole thing until you fix it?
-
Anonymous
commented
Can we please get this fixed, this is getting ridiculous !!! Some times green sometimes white even when actively using the application.
-
david
commented
this still happens.
-
Anonymous
commented
White circles and incorrect presence indicators for me too. Please we need this fixed.
-
Anonymous
commented
We are in 2018 and I still see this. Actively working it says away even if I set as active again anda again.
-
Christoph
commented
If the availability status issue isn't going to be fixed sometime soon, then there should be a "mute" feature which stops notifications for a period of time, or until "mute" is turned off. Also annoying is that you can't drag the notification around to change where it appears.
-
Anonymous
commented
I set my status to Do not disturb and 2 minutes later without doing anything I'm available again, this makes teams unusable in calls, presentations, etc.. Extremely annoying.
-
Mike
commented
I see people as Unknown even when I'm actively chatting with them or on a conference call. Something just doesn't sync properly around the system.
-
Lalitha
commented
Please fix the issue if it was fixed please send to the customers. It would be a great help
-
MD
commented
our group is experiencing the status changing for us. I set to Busy, it waits a minute, then puts me as available. happening to our group. When will this be fixed?
-
Ben
commented
We also have this issue. We look at the group member list, and it shows users as offline/unknown and is slow to sync.
-
Anonymous
commented
Sometimes signing out and signing back in fixes the presence indicators.
-
Anonymous
commented
We have a bunch of users here that are online but have a White presence as well. Very inconsistent.
-
William Perez
commented
We can not train people to message based on presence status if they are incorrect. Will continue to use Skype for Business until these bugs are sorted out.
-
Anonymous
commented
Any updates on the incorrect status showing in Teams? Mine continually shows I am in a meeting when I am not.
-
Rosie Teribery
commented
The last few days, EVERY SINGLE PERSON in my Favorites has a white circle for their status. I checked coworker's PC, who has many of the same favorites, and his showed the appropriate Green for available, Yellow for away and Gray for offline for the same people. This is by far one of the most frustrating things within Teams. It's bad enough we can't customize this status, but when they don't even bother to display accurately, it makes me want to advocate to our department to go back to Cisco Jabber. There are so many things this darn program is lacking. The only reason we bothered to move is because of the group chat aspect that we were unable to implement in Jabber. I'd rather go back to creating daily group chats than deal with the lack of features in Teams.
-
Anonymous
commented
Our Teams status are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline". This is becoming a HUGE ISSUE!