Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Anonymous
shared this idea
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.
Thanks all!
582 comments
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JJ
commented
it is still a problem! :(
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Gabrielle
commented
Any update on when this will be fixed? The status log needs to be fixed. There are times now when I'm not even online and it shows me as available. For someone going on leave soon, I don't want people to think I'm around when I'm not!
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Audra McKay-Webster
commented
I am permanently showing as out of the office and cannot switch to available. It's confusing my colleagues.
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Davi Pereira
commented
Something weird on Teams which keep my status as OOO even when I try to change it to Available!!!!!!
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Anonymous
commented
My status stays as OOO even when I try to change to Available. Is there a fix?
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Gary Stern
commented
status consistently changes to busy and I need to switch it back to available. very frustrating
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Anonymous
commented
BUSY STATUS ALWAYS COMES UP. AND WE ARE GETTING ANNOYED CHANGING TO AVAILABLE. IT'S BEEN MONTHS AND THIS IS ISSUE KEEPS GOING.
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CRW
commented
Yup. This totally doesn't work. What's the plan guys? Is there a fix? Or a discount? Something to help use the product effectively would be great.
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Trevor Munday
commented
I saw my Teams status as being away and I couldn't change it manually. Then I noticed I had an Outlook pop up I hadn't viewed and the moment I viewed it my Teams was green active again. Seems that Teams interprets failing to view/action any other Office365 pop-up or activity (prompt for a meeting from Outlook or to save work when closing a Word doc for example) is seen as the user being away from their computer.
So if you see Teams as "away" then check if you have any Office apps asking for your attention.
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Joanne
commented
I have been experiencing this issue, with Teams saying I am Out Of The Office, despite my OOO is switched off in Outlook, and there is nothing in my calendar. This is confusing the rest of the team in other offices as they don't know if I am actually in or not!
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Paul Vercellotti
commented
Yeah, this issue persists - I'm shown as OOTO, but I'm not (nor is my outlook calendar), and I can't manually change my status.
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Anonymous
commented
My team randomly shows out of office, and this bug has hit me today...
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Bill Baldwin
commented
Any updates on the permanent OOO issue?
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Jarad Garlesky
commented
We are still having this today.... it keeps changing to Busy.... its been doing this for a few months now
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Shyju John
commented
My status is always set to Out of Office permanent by Teams even though i try to change it manually to any other statuses
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[Deleted User]
commented
Just to add to this, I can't change from OOO to available and in the task bar Teams is showing as Do Not Disturb.
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Anonymous
commented
Any update- I think I have only had this issue since the last update.
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Anonymous
commented
Yeah same as many are saying, a number of our users are showing as OOO and are unable to change this.
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Anonymous
commented
Any workaround to change status from OOO back to online?
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Caelan Huntress
commented
Same issue. Can't set my status to Available.