Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Anonymous
shared this idea
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.
Thanks all!
554 comments
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Trevor Munday
commented
I saw my Teams status as being away and I couldn't change it manually. Then I noticed I had an Outlook pop up I hadn't viewed and the moment I viewed it my Teams was green active again. Seems that Teams interprets failing to view/action any other Office365 pop-up or activity (prompt for a meeting from Outlook or to save work when closing a Word doc for example) is seen as the user being away from their computer.
So if you see Teams as "away" then check if you have any Office apps asking for your attention.
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Joanne
commented
I have been experiencing this issue, with Teams saying I am Out Of The Office, despite my OOO is switched off in Outlook, and there is nothing in my calendar. This is confusing the rest of the team in other offices as they don't know if I am actually in or not!
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Paul Vercellotti
commented
Yeah, this issue persists - I'm shown as OOTO, but I'm not (nor is my outlook calendar), and I can't manually change my status.
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Anonymous
commented
My team randomly shows out of office, and this bug has hit me today...
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Bill Baldwin
commented
Any updates on the permanent OOO issue?
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Jarad Garlesky
commented
We are still having this today.... it keeps changing to Busy.... its been doing this for a few months now
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Shyju John
commented
My status is always set to Out of Office permanent by Teams even though i try to change it manually to any other statuses
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[Deleted User]
commented
Just to add to this, I can't change from OOO to available and in the task bar Teams is showing as Do Not Disturb.
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Anonymous
commented
Any update- I think I have only had this issue since the last update.
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Anonymous
commented
Yeah same as many are saying, a number of our users are showing as OOO and are unable to change this.
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Anonymous
commented
Any workaround to change status from OOO back to online?
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Caelan Huntress
commented
Same issue. Can't set my status to Available.
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Anonymous
commented
Yep. It keeps resetting my "Do not disturb" status back to "Available". Absolutely unacceptable.
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Shruki
commented
Come-on guys, get to it. This is basic functionality that's STILL not working right.
The amount of times I see all of my contacts as offline, having to wait darned minutes for Teams to have a think about it then show me their actual status. It's pretty sad. -
Anonymous
commented
Mac client user is currently set to out-of-office when he is not and is unable to change the status without it immediately setting back to OOO.
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Ed
commented
Why does MS not respond to this thread. This is a major issue people are screaming about and the last update was in January almost 7 months ago. This is a ridiculous issue that is causing real pain for probably, tens of thousands of people. Just fix it, stop adding new unnecessary features and make this thing work for what 90+ percent of us use it for. Once it is working well, then start adding bells and whistles.
Just FYI, I'm sitting here staring at my status as out of office, when I returned two days ago. Does anyone have a workaround for this ridiculous issue?
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Mikey
commented
I can't set my own status or see anyone else's status either. Using teams on mac and in chrome. None work. All statuses are white even when I try to change it to online. Works fine for the rest of the team on the same network.
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Mario
commented
Hi we have a few users that have reported this incorrect status. Teams shows you OoO. same status on web as desktop. Have tried clearing users\User Name\AppData\Roaming\Microsoft\Teams Cache folders as MS tech requested but still same issue
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Shona Davis
commented
The status not being accurate causes issues within the remote workforce community and does not show proficiency in a day to day activity of an individual. The resolution should be top priority with so many using this feature.
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Claudia
commented
Our entire office continues to struggle with inaccurate status as well. I have several colleagues today showing out of office and can't get it to change. They have no out of office set in Outlook.