Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Anonymous
shared this idea
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.
Thanks all!
450 comments
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JW Walton
commented
Yes, this is still a two part issue: 1. The Teams status should follow the SfB logic for what constitutes Active, Away, In a Meeting, etc. and 2. the client takes a long time or specific action(s) in the client to update status.
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Sula Dance
commented
Still an issue, Teams shows as Away unless you are active in the Teams window. Even then, the status takes a long time to update to Online (I either have to click on the Activity section, which makes it immediately update to Online, or I have to write a message to someone, and even then it can take a few messages to update).
Teams really needs to have the same functionality as Skype or SfB, including being able to manually update your status or change the time for an Away status to show. -
Anonymous
commented
still happening for me. i was online all morning and my colleague said i was showing away
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Christina
commented
Update: My coworkers and I just noticed that even though we all see ourselves as active when chatting in Teams (green bubble over our pic in the corner), we all appear to have been away for a day to everyone else (yellow bubble, text for when we were last seen says "yesterday")
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Christina
commented
This is still an issue for me... My status changes to away when the Teams app is in the background for about 3 minutes. I also get notifications on my phone because of this, even though I'm actively using my computer.
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fdossmann
commented
We have the same problem, the availability between skype for business and Teams are not the same. skype show available when Teams show away...
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Craig Humphrey commented
Recently downloaded the App and it seems to get my status stuck on Away - even when I'm in, navigating around in the App.
v1.0.00.26863 (64-bit)
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L White
commented
Still not working. Skype for Business shows the correct presence but Team Site does not.
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Anonymous
commented
Still an issue.
While logged into Teams, I can see my own status change from "Available" to "Away" after about 3 minutes of inactivity! -
Gianni
commented
Still a problem for people in our office. Most of us have multiple monitors, and Teams sometimes seems to mark people as "Away" when the window is not active, even though they're still at their computer.
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Trevor Styler
commented
This remains an issue with our clients who are finding it hard to make the transition to Teams and puts into question their evolution to Microsoft's other cloud-based offerings in O365.
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Anonymous
commented
My company recently switched to using Teams from using Skype, and I have also been frustrated by this bug. From reading the issues, this has been around for months and doesn't seem to have been seriously investigated. I am working on a Mac, but my team who works in Windows also has the same issue, so it appears to be platform independent.
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Justyn Davidson
commented
Suphatra, we have got to get this fixed. We use Teams but now rely on Jabber (of all things) to know the presence of our... Teammates. Every patch release I check to see if it's working and it's never resolved. Please move this up in priority before my team loses faith in the product.
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Anonymous
commented
Definitely still not working. Need to emulate the SfB activity notification.
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Manish Shokeen
commented
Teams show me "Away" once I stop chatting. When can we expect this issue to be resolved. As far as I know this sis a known issue but it's solution hasn't come yet.
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Anonymous
commented
Consistently having problem with my profile not showing as available when I am and am actually clicking/typing in Teams. This is a common problem everyone in my organization is having problems with.
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John
commented
Another vote for having it work like Skype and also interface with Outlook if a person is in a meeting
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DJC
commented
Trying to migrate away from Slack and Skype, and the way the Status indicator works now is COMPLETELY USELESS...sorry to be harsh....but it is a joke. Simply put, the way it works in SKYPE is how it should work...why fix what was not broken, please fix!
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Anonymous
commented
Half our team is marked as offline even though they are chatting to other people on teams.
I am marked as away even though I am clicking on people in the app within windows.
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Len Krygsman
commented
We are just starting to look at teams and, with a completely fresh deploy as of yesterday, we are seeing this problem, too. The status of team members doesn't update until you chat them, which rather defeats the point.