Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to email@example.com.
I'll set my status in Teams to Do Not Disturb so coworkers know to leave me alone when I'm busy working something important, but after I minimize Teams my status will change to whatever it feels like changing to (usually away... even though I'm not away). The status indicator is a joke in Teams, its never right, any manual change to it does not seem to take. Either fix it or get rid of it.
[Deleted User] commented
So far Microsoft, and in this case particularly Suphatra, has failed to give information about whether or when this problem will be approached. However, with the planned consolidation of Skype for Business and Teams, there is following on the roadmap (https://products.office.com/de-DE/business/office-365-roadmap?filters=microsoft%20teams):
Microsoft Teams - Integrated presence
Ability for users in Skype for Business and Microsoft Teams to have the same presence state
Feature ID: 15286
Might be interesting for some of you
Jake Edwards commented
Happening for us too. Status updates are unreliable and don't update correctly.
Alex St-Laurent commented
I also noted that if I manually change my status to "busy" it somethimes go back to "available" by itself. I noted that behavior right after I finished a call. IMO the application should not change a status I picked manually.
The other behavior is that I would like to remain "available" as long as I am active on the computer, not necessarily active on TEAMS... skype for business, for example, managed statuses like that if I remember correctly.
Can you please fix this bug. The status functionality does not work correctly most of the time with all our users using Teams.
Thomas Stegh commented
Same issue here
Markus Buehler commented
same issue here
Still happening, status is unknown
To be exact - the status is being displayed as "Unknown", not "Offline"
Users are shown as being offline when they are not
Hagop Tamamian commented
This is still happenings, whats the status? Profile picture status and the menu that pops up when clicking it is showing two different things, status is not reliable in teams, please fix.
One thing I noticed is that there is a mismatch between what the Profile Pic/Icon in the Lower Left indicates (available/away/etc) and what the menu that pops up when you click on that icon says. What I see is that the 'away' icon is present on the unclicked profile pic icon and 'Available' is shown as the status in the menu that pops up with you click on it. The correct one in this case is 'available.' This is in Teams 1.00.28451.
Example Screenshot: https://imgur.com/a/s4f5x
Becky York commented
we have this problem too, all my co-workers are marked as away all day long regardless of whether they are using their pc or not.
Suphatra got in contact with me a while ago asking about this issue. Status are completely non-sense. Show me online ONLY when I have the Teams window open and looking at it, if I minimize the window or work on other other application, it changes to Away by itself.
This is VERY bad as gives the sense that people are not there on their work stations when they actually are.
Whats the status for this issue? Thank you.
Patrick Buller commented
If I set my status to Do not disturb, it won't stick and automatically goes back to Available. Also, I'll be actively working on my computer and the status goes to Away.
when is Microsoft going to address this? This is a major issue
This is still and issue for us and I am starting to have company leaders complain about this and possibly move away from it. I would like to stay with it because it works quite well minus this piece.
Any ETA on fix? Will it look at a users calendar to determine status (like Skype)?
I am experiencing this issue, You have Microsoft Teams Version 1.0.00.28451 (64-bit). It was last updated on 10/17/17.
this is still broken on my end...DND does not work and the status just changes for no apparent reason
Still not working correctly. Showing as away and notifying on phone when working on pc but not in teams window. Please fix ASAP.