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Incorrect status in teams

We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".

Can you please fix this bug?

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
needs your feedback  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded  · 

Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

Thanks all!

Show previous admin responses (4)

555 comments

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  • Steven McDicks commented  ·   ·  Flag as inappropriate

    Imagine being a trillion dollar company yet you apes can't even get a user status to show correctly.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Similar issues as described below, I have tried everything with a users app and it will not show status (Also get "Failed to set statues note") However load a web browser or the mobile app and status shows just fine?

  • HOb commented  ·   ·  Flag as inappropriate

    i found a work around where i can login to web outlook - then sign out of teams, then sign back into teams and it will update with the web outlook status - otherwise i'm consistently offline or away and there's no way teams allows me to change it - not thru teams in the browser, teams in the app or teams on my mobile app. I also cannot change my status message - "Failed to set status note. Please try again."

  • Nico commented  ·   ·  Flag as inappropriate

    Weekly i get the feedback of our employees that the status is incorrect. Dont get me wrong, i really like Microsoft Teams, but i cannot understand why this basic feature does not work?

    In Skype for Business this was more reliable.

    Please fix this basic feature asap!

    Hint: There is no repro to do, its always and every day wrong for many users.

  • Scott Shelton commented  ·   ·  Flag as inappropriate

    Over two and a half years later since they "rolled out a fix" and this is still an issue. This isn't device specific. When is this going to be fixed?!

  • Anonymous commented  ·   ·  Flag as inappropriate

    For me, I'm always "away". I'm chatting with a collegue and she said "you're away since 45 mins" but only chatting
    I change my status, reset my status and restart teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Happening constantly to our users, today with me and It wouldn't even change the status manually. This is really annoying to face this issue in a time where this is most needed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same thing happening to me today set the status to BRB ever since that time shows 'status unknown'...has Teams every actually been stable (I don't recall)?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please fix this issue. With Covid we are working from home and knowing people correct status is critical!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Teams status is completely unreliable in both the web version as well as the Fat Client.
    In addition, I have users that I flagged for "notify when available" months ago. Now it wont turn off. Even though I turned off the notifcation for these users repeatedly, I still get a popup everytime their status changes. It's maddening!
    There must be a way to make these erronious pop-ups go away.

  • Ds Arjun commented  ·   ·  Flag as inappropriate

    Why Microsoft teams show status as away if am in meeting and didnt move my cursor? In meeting job is to listen not to perform any activity.

  • Brian Pringle commented  ·   ·  Flag as inappropriate

    This is still an issue for the Teams desktop application. I constantly have to restart Teams in order to see the correct statuses of coworkers.

    Microsoft Teams Version 1.3.00.26064 (64-bit). It was last updated on 10/2/20.

    Operating System: Windows 10 Enterprise 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    System Manufacturer: Dell Inc.
    System Model: Precision 7520
    BIOS: 1.17.0 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is still an issue, I consistently notice my status as away while I am actively working. Even switching to teams and clicking around doesn't cause it to switch to available right away.

    This is horrible, especially during COVID-19 with so many employees working from home and presence information being one of the only ways to see if someone is working or not.

    Even worse, being one of those employees who is actively working and having management seeing an away status frequently may reflect poorly on the employee even though they are doing their job.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Status showing green .. Users are focused in Word or Edge status shows Away.. need the function of Away for 20 min like Skype had. I bet that's another uservoice request.
    Thanks as any update as this will help my users.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It was working flawlessly after the removal of cache files from my profile then I shutdown Outlook for a while and it failed to update. I have now hacked out the files for teams in my roaming and local profiles then uninstalled it. Fingers crossed the reinstall works. Even though my manager knows the status is flaky it still gives people the impression I'm not active.
    I wonder if microsoft has coded its status to mouse movement, my guess is they have not. I have a feeling they coded the status to Outlook calendar meetings. All very frustrating.

  • Lin commented  ·   ·  Flag as inappropriate

    Still an issue, there is lack of sync between Teams and Outlook. Outlook shows away even when teams indicates busy. Also, status states Away when actively working on device (PC).

  • Anonymous commented  ·   ·  Flag as inappropriate

    Revised
    This is intended for use only by a Microsoft365 teams professional and only works on the Microsoft Teams Desktop Client Version at this time.
    Steps to clear the Teams cache:

    1. Exit of the Microsoft Teams Desktop APP and all other applications.
    2. Right click on the Teams icon in your system tray
    3. Click Quit (I logged out)
    4. Click on the File Explorer
    5. In the address bar copy and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    6. Delete all files and folders in that Directory (If Outlook is running you will be unable to remove one directory. Make sure Outlook is not running)
    7. Restart the Computer
    8. Restart Microsoft Teams.

    Only after clearing ALL the Teams cache locations is it considered a clean start for the Teams app.
    Other locations for Microsoft Teams clients are:
    • %AppData%\Microsoft\teams\application cache\cache
    • %AppData%\Microsoft\teams\blob_storage
    • %AppData%\Microsoft\teams\databases
    • %AppData%\Microsoft\teams\cache
    • %AppData%\Microsoft\teams\gpucache
    • %AppData%\Microsoft\teams\Indexeddb
    • %AppData%\Microsoft\teams\Local Storage
    • %AppData%\Microsoft\teams\tmp
    Google Chrome cache files location
    • %LocalAppData%\Google\Chrome\User Data\Default\Cache
    • %LocalAppData%\Google\Chrome\User Data\Default\Cookies
    • %LocalAppData%\Google\Chrome\User Data\Default\Web Data
    Internet Explorer cache files location
    • Internet Explorer Temporary Internet Files
    • Internet Explorer Cookies

  • Anonymous commented  ·   ·  Flag as inappropriate

    This seems to have resolved by status issue. I think it has to do with the integration with Outlook.

    This is intended for use only by a Microsoft365 teams professional and only works on the Microsoft Teams Desktop Client Version at this time.
    Steps to clear the Teams cache:

    Exit of the Microsoft Teams Desktop APP
    Right click on the Teams icon in your system tray
    Click Quit
    Click on the File Explorer
    In the address bar copy and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    Delete all files and folders in that Directory
    Restart the Computer
    Restart Microsoft Teams.
    Only after clearing ALL the Teams cache locations is it considered a clean start for the Teams app.

    Other locations for Microsoft Teams clients are:

    • %AppData%\Microsoft\teams\application cache\cache
    • %AppData%\Microsoft\teams\blob_storage
    • %AppData%\Microsoft\teams\databases
    • %AppData%\Microsoft\teams\cache
    • %AppData%\Microsoft\teams\gpucache
    • %AppData%\Microsoft\teams\Indexeddb
    • %AppData%\Microsoft\teams\Local Storage
    • %AppData%\Microsoft\teams\tmp

    Google Chrome cache files location
    • %LocalAppData%\Google\Chrome\User Data\Default\Cache
    • %LocalAppData%\Google\Chrome\User Data\Default\Cookies
    • %LocalAppData%\Google\Chrome\User Data\Default\Web Data

    Internet Explorer cache files location
    • Internet Explorer Temporary Internet Files
    • Internet Explorer Cookies

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