Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to email@example.com.
Matt F. commented
Teams used to say "In a Meeting" (on a Mac) but now it no longer does. It's NEVER worked on S4B on the Mac. I was excited to see Teams working but now it's not LOL
Still not working, oddly enough Skype works just fine. any ETA on when this may be fixed and if anyone is working on it?
Jim Morgan commented
I set up an out of office in my desktop outlook but it is not updating teams to out of office
Brad Gerstein commented
I show on both desktop and mobile as "Available, Out of Office" but I can't change them or reset them. Very frustrating!
I changed my OOO status yesterday in Outlook, which automatically updates my Teams status. This is fine. However, today after turning off my OOO status in Outlook, Teams status is unchanged and I cannot get rid of the message (see capture.) I have tried numerous times to change my status, signed out of Outlook and Teams, rebooted my computer, etc. etc. to no avail. Please advise.
Status updates for flagged team members don't show unless I click on teams and bring it to the foreground on Mac. It is running minimized but without fail, it doesn't show any updates unless I click it. I am constantly wondering if it is losing connection and showing me offline. There should be a self status check app so I can see if it shows me online since others say I show offline or away while I'm using the computer.
G. Broersma commented
Bug is still present as mentioned by others. Colleague had to restart Teams on the desktop before my status was shown correctly. We are both having the latest versions on our desktops.
I have this in iOS App i send to firstname.lastname@example.org but i got no feedback
I have the latest update and my status displays as "Away" when the window is minimized.
Also, when I'm in a meeting the status in not changing to "Busy" automatically.
I'm running Win10 1709
When teams is installed on mobile devices. Status shows available even after logging out the application from the mobile device.
Sent logs to the email. Issue was fixed for me by logging out of my account and then logging back in.
Seems to still be an issue. I had my OOF on for a while and now that it's turned off, days later Teams still shows me out of the office and it won't update. Turned OOF on/off again, nothing. Tried changing status in Teams to available, tried Reset Status, no change, stuck OOF.
Sent logs in to the teamsml@ address.
In our company we switched from Skype for Business to MS Teams recently and are all thankful for this decision. But the issues with the status of MS Teams is an annoyance. For example: A meeting is scheduled from 9:00 to 9:30. I enter the meeting and the status changes to "In a meeting" which is obviously correct. But when I leave the meeting earlier, let's say at 9:15, my status stays "In a meeting" and changes back automatically to "available" shortly after 9:30. I am a software developer myself and I really don't see the problem why MS Teams doesn't change my status automatically to "available" once I leave the call, that is, at 9:15 to stay with the example above. Why does it wait until the scheduled time is over? This just confuses others that see my status and annoys me because I frequently have to set my status automatically to "available" in case that meetings don't take as long as scheduled. Dear developers at Microsoft: Please fix that.
I think that someone who has a meeting planned in Outlook but is currently chatting with me in Teams (often because the meeting was shorter than planned) still appears has "In a meeting"...
I have an issue with Teams-App(Android, Desktop-app and OWA ).
My state can not be changed and stills out of company although we have change it many times.
I have done the following steps:
1. I have deleted Cache files(witch is for Teams) in windows
2. Automatic answer is not active
3. Reinstall the Teams application in mobile(Android) v. 1416/22.214.171.1249061803 and delete the cache files too
4. My state in (Skype for business) are available, but it still (out of company; Außer Haus in german )
5. i have updated all of MS-office365 programm and the issue will not be solved
Have you solution?
We are pilot testing Teams in our department and there have been some quirky things happening. All of a sudden we aren't able to change our status. My status is somehow set to 'Unknown' and there are no other status options to change it to. When I do the '/available' command it doesn't do anything.
My status is displaying as Away for others in our organization but Available on my pc. Why are there no options to fix this? Seems like a step back from Skype for Business.
We still have this issue. Looks like after 2 years it is not going to be fixed.
Jose Pires commented
I have customers from several external organizations and was able to see their status correctly in Skype for Business. My organization was migrated to Teams this week and now all statuses are incorrect. I cannot trust status information displayed by Teams client. I have just sent the log files per instructions above. What is the expected timeline to fix this situation?
Mike Sherrill commented
I haven't experienced this myself, but the owners opened a ticket with me today on this problem. Teams shows some users as offline, although they are online, have Teams running, and their status appears as "Available" to themselves.