Incorrect status in teams
We have noticed that our Teams statuses are consistently incorrect. Even when some team members are active in Teams they are shown as "away" or "offline". For example, although I can see that my status is "active", my colleagues see my status as "offline".
Can you please fix this bug?
Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.
If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to firstname.lastname@example.org.
Is this anyway related to the Poeple setting in outlook? We have a user that would like to remove the presnce status from outlook (dont ask why).
I';ve managed to turn this on and off as an admin but users cannot turn it on or off. I dont see any GPO settings that could cause this.
I did notice there were some registry entries here that differ on machines: Computer\HKEY_CURRENT_USER\SOFTWARE\IM Providers
regardless, adding the entries i found on a working machine makes no difference.
This happened to me this morning. Working online but not specifically in Teams, which was still open - it opens automatically when I log on. When I went to use Teams I noticed my Status was "Away". Obviously I changed it to "Available" but I had to change it.
Asking questions has led me to this forum but I do not have screen print. However I have Ctrl+Shift+Alt+1 and attach the file.
(I work for GlaxoSmithKline and was logged into their systems, including Teams).
How can I increase the inactive time, from the default 10 minutes, for when the status goes to "Away?"
i have noticed that from last some days my microsoft teams application is not working in my pc
whenever i try opening it, it shows that we weren't able to connect. Sign in and we'll try again.
I signed out and signed in again but nothing happened and the issue didn't resolved.
can u please fix this bug?
Yes very much an issue in the Desktop Version. Not only wrong status being displayed at time but picture when responding to a chat sometimes also wrong
Still an issue for desktop version. Status indicators next to my colleague names are wrong.
Can i get a partial refound btw? I wasn't aware, nor was it anywhere stated, that windows is still in beta version.
Alex T commented
Guest members cannot change the status ?!
Similar issues as described below, I have tried everything with a users app and it will not show status (Also get "Failed to set statues note") However load a web browser or the mobile app and status shows just fine?
i found a work around where i can login to web outlook - then sign out of teams, then sign back into teams and it will update with the web outlook status - otherwise i'm consistently offline or away and there's no way teams allows me to change it - not thru teams in the browser, teams in the app or teams on my mobile app. I also cannot change my status message - "Failed to set status note. Please try again."
Weekly i get the feedback of our employees that the status is incorrect. Dont get me wrong, i really like Microsoft Teams, but i cannot understand why this basic feature does not work?
In Skype for Business this was more reliable.
Please fix this basic feature asap!
Hint: There is no repro to do, its always and every day wrong for many users.
Scott Shelton commented
Over two and a half years later since they "rolled out a fix" and this is still an issue. This isn't device specific. When is this going to be fixed?!
For me, I'm always "away". I'm chatting with a collegue and she said "you're away since 45 mins" but only chatting
I change my status, reset my status and restart teams.
Happening constantly to our users, today with me and It wouldn't even change the status manually. This is really annoying to face this issue in a time where this is most needed.
Same thing happening to me today set the status to BRB ever since that time shows 'status unknown'...has Teams every actually been stable (I don't recall)?
Please fix this issue. With Covid we are working from home and knowing people correct status is critical!
Teams status is completely unreliable in both the web version as well as the Fat Client.
In addition, I have users that I flagged for "notify when available" months ago. Now it wont turn off. Even though I turned off the notifcation for these users repeatedly, I still get a popup everytime their status changes. It's maddening!
There must be a way to make these erronious pop-ups go away.
Ds Arjun commented
Why Microsoft teams show status as away if am in meeting and didnt move my cursor? In meeting job is to listen not to perform any activity.
Brian Pringle commented
This is still an issue for the Teams desktop application. I constantly have to restart Teams in order to see the correct statuses of coworkers.
Microsoft Teams Version 1.3.00.26064 (64-bit). It was last updated on 10/2/20.
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: Dell Inc.
System Model: Precision 7520
BIOS: 1.17.0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz
This is still an issue, I consistently notice my status as away while I am actively working. Even switching to teams and clicking around doesn't cause it to switch to available right away.
This is horrible, especially during COVID-19 with so many employees working from home and presence information being one of the only ways to see if someone is working or not.
Even worse, being one of those employees who is actively working and having management seeing an away status frequently may reflect poorly on the employee even though they are doing their job.
Status showing green .. Users are focused in Word or Edge status shows Away.. need the function of Away for 20 min like Skype had. I bet that's another uservoice request.
Thanks as any update as this will help my users.