Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We have been iterating on different designs and are starting to test internally. I don’t have a timeframe but will keep you posted.
@anonymous the only thing they have done in the mobile app is separate the /New Post/ link further from the Reply (and just barely).
The last reply is still shown below the topic and that gets messy, especially if replies are long. Threads should appear to the side and only when called by clicking "show thread". Obviously there is not enough space for such in the mobile app, but please stop showing the last post with the topic. Again, Slack has implemented this perfectly in desktop and mobile viewports. Its very doable.
Makes me wonder who is doing UI design....
It's done in the mobile app, please add to desktop. Even keep it the same for consistency. It's driving so many of us crazy!
Wow - years later and this is still a problem. The old thread around this was closed (https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16925779-hide-the-reply-button-under-every-message?page=1&per_page=20)
..and here we are years later with the same problem. The simple answer is > copy & enhance the way SLACK implements threaded conversations around a channel topic. Its clean and efficient with no fuss. Don't understand all this back and forth. Come'on Microsoft - fix this already.
As for the problem of people inadvertently starting a new topic which belongs in the thread of an existing topic, simply have a *program option* for prompt to verify that they want to start a new topic. So thread responses don't get prompted, but main channel posts do.
Mickael Lacoste commented
It's now available, good news, I don't have to fight against new thread instead of answer anymore ! Thanks
Leonardo Carreiro commented
It is a simple change to resolve this issue. How difficult would be to do something like this (see attached image)
Tim Sanson commented
Glad it's being worked on... it's taking way too long... too busy trying to make video chat compete with Zoom... I don't care how many people I can see in a video chat, I don't care if I can't make it look like I'm working at the beach... but I do care that I can't keep entire conversation threads together, and worse, that it ends up branching into multiple conversation fragments that we will never be able to track back to a year later if we need to go back to what we did on a topic... (I've started adding random bridging keywords like "brontosaurus" to the main conversation and important orphan threads so at least I can at least somehow partially reconstruct them with Search)
"Type a new message" box is too close to (and often in front of) the Reply button... Move the jolly thing... make it a big red button in the Channel banner at the top... how hard can it be???
+1 what Dave Mackersie said!!
How long will the internal test last? It's been over a year.
Alex, do you have an update on this?
Dave Mackersie commented
I feel like I am fighting a losing battle, constantly trying to get people to use "Reply" instead of "Start a new conversation." All it takes is one person to make the mistake, and a nicely threaded conversation falls apart. Sometimes I will delete people's "New Conversation" and repost their comments it as a reply, but that doesn't always feel right. I don't want to be conversation traffic cop.
While not an official announcement it looks like they have replaced the text bar at the bottom in channels with a "New Conversation" button in the Teams "Preview" interface per 4:05 in this video: https://youtu.be/_IVOV3G8mZ4?t=245 Not sure why it is taking so long to release this.
Hello @Alex. I'd hardly call no response for 13 months a way to 'keep you posted'. After all this time it would simply be polite to acknowledge that someone, anyone from Microsoft still has a presence in this forum. Thank you for your understanding
Is it possible the "Start a new conversation" box could be a plus sign in the top right of the Teams channel and pop up/flash screen a window to allow you to manipulate the conversation to be started in the window?
It NEEDS to be moved from the continuously scrolling feed where the reply button is almost hidden between the start a new conversation box and the conversation that has been started.
Clearly this is a hot topic and needs to be addressed sooner rather than later. This is definitely a design flaw.
Jackson Wages commented
How is this still not done. Please fix this.
This is still THE biggest problem in all companies that try to use Teams. Regardless where I try to introduce Teams to a company, department or team, this bugs the people. Regardless of how big of a red screen I make this in my opening presentations, people are making this mistake. Again and again. And they are feeling stupid about it, and blame MS Teams. And this makes it really, really hard to gain acceptance for MS Teams.
It is absolutely unacceptable, that this issue is "worked on" for years now!
Morten Ofstad commented
Just hide the textbox and show a big ‘Start new conversation’ button. When you click it, you hide the button and show the text box. Problem solved.
Thomas Berg commented
In my experience the biggest problem here is that when the person you chat with adds another response, the "Reply" field actually disappears behind the "Start new conversation" field. So the only entry field you see is the one that starts another conversation.
This is what causes us to accidentally start a new conversation instead of replying.
Maybe there is an auto-scrolling option I have missed. But even without auto-scrolling the "Reply" option shouldn't be as hidden as it is now, when you are slightly scrolled up from the bottom. The mistake happens daily even after using Teams for a long time.
Rahul Bhansali commented
DISCLAIMER: I am self-proclaimed MSFT fanboy and occasionally get into heated debates defending MSFT. It is for the same reason I am taking the time to register my feedback here.
We recently upgraded from Flowdock to MS Teams. And I swear, I started missing FD instantly. Teams Team - Please take sometime to study their threading approach. It's the simplest design I have found to quickly navigate across multiple active threads without having to constantly scroll up and down. If there is one thing Flowdock did really well - it was their threading design. Please take the time to study it and consider that as an option as you try to solve this problem.
The world is waiting.
This is well overdue. Microsoft, just make it happen. Years to "iterate" on different designs and test internally, just not good enough.
John Kendrick commented
This is a huge problem with users both new and those using Teams for a while as conversations should be quick paced and not take so much thought on where to place your next thought in a thread. An easy fix in my opinion is to make the reply box an open text box, leaving start a new conversation right where it is, but use that link text to open a box to start the new conversation (like you do with the word "reply" now). If you intend to start a new thread, there is intention there, like clicking on the Compose button to start a new email, reply on the other hand should not take any effort, just type and reply in the thread.
People have been asking for this for THREE years, and the only reason Microsoft is now "working on it" is because of covid. Honestly embarrassing.