Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We are happy to announce that the New Conversation Button has started to roll to the general public, and should be rolled out 100% over the next week or so. We will share another update as soon as one is available.
John Kussendrager commented
Angela M commented
To add to this, it would help immensely to just adjust the scroll position when you click on the notification in the activity feed so that the Reply option is actually visible instead of hidden. I think this is the source of a great number of accidental new conversations.
Ryan Prosser commented
Such a common and frustrating mistake for all users that replies are not in thread
Another factor that compounds this is the Teams conversation view NOT keeping the scroll all the way to the bottom, which results in the "Reply" being hidden... so user will click in the New convo line and start typing, thinking it is a reply ... because it's not hidden by the (Dumb) scrolling
Even when i want to add a new idea here, i'm asked several times if i don't want to vote/comment on already existing threads.
So please make it easier and more obvious if you're still in the same discussion or in creation of a new one.
Ryan Spooner commented
"We are currently testing this feature internally ...." you've been saying the same thing for over a year.... #glacial
Uwe Dahms commented
I hope there will be improvement soon - after more than three years...!!!
Marco Dileo commented
Please, roll this out as soon as possible!
Rahul Dube commented
Good Day to you.
Appreciate all your efforts to make Team a wonderful product.
Issue reported above needs to be fixed, we have around 1k users in Teams support channel asking query and they usually start new conversation insted of continuing old, it becomes difficult to answer them and for them to adopt Teams.
Jim Tuttle commented
@Nick Clarke, can you share a pic?
Nick Clarke commented
I AM TESTING THIS (internally) AND IT WORKS !!! Thank you! Finally. Can't imagine it will take long to finish testing. It is such a simple fix visually and works solid.
Anton O'Callaghan commented
If you're creating a new conversation you should be promted to put in in a subject. Compressed input with out format options visible (ie Subject) is a big contributor to this issue.
Ben Raubenolt commented
This can't be fixed fast enough. I saw this issue more than a dozen times just yesterday.
Stephen Ellis commented
I started this thread back in May 2017 when I was trying out Teams for the first time. I found that everyone fell into the trap of using the Reply vs Start New Conversation fields incorrectly (even me when I wasn't concentrating). I ended up ditching Teams altogether because of this issue as I just couldn't persuade non-computery friends to use it properly.
I thought I'd try Teams again this month for a new project and was amazed to find that the issue is still there in the Windows app. I've started a team with just my assistant across the other side of the world, and we're both consistently starting new conversations when we mean to reply. I simply can't introduce new team members if it's this difficult to use correctly.
The number of votes indicate this is a significant to other people too. I understand that Microsoft is trying to find the `right` solution here, but the time it's taking to fix this is silly. Has analysis paralysis taken hold?
Great new, looking forward to feature to get live.
If you could just make the start new conversation box appear at the top of the UI, and not have the Reply box capable of ending up hidden underneath it, it would be a great improvement
I understand COVID-19 causing delays and that people working from home changed priorities, but this is a VERY long time coming.
Andrew Quee commented
Just a reminder what we are looking at and why it needs fixing (attached). Given that this is occurring in the hundreds of thousands every single day in channels across the world, it's an obvious design flaw and needs immediate rectification.
Ed Hansberry commented
Please release as soon as possible. So many "replies" get lost as new conversations not attached to anything anywhere.
Admin Quote: "We are shipping this SO soon. By the end of the year, the team says. Woo hoo!"
Shame that was 2018.....
There are people who have started, developed, and sold businesses in the time it takes Microsoft to fix ONE defect in one programme!