Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We are happy to announce that the New Conversation Button has started to roll to the general public, and should be rolled out 100% over the next week or so. We will share another update as soon as one is available.
I agree this needs to be improved. Team has no way like Skype for Business does to let you know you have a new reply to a chat. Skype for business the window would flash yellow and then stay yellow with the person's name of who replied until you clicked on and read the message. Teams needs something along these lines to make it more evident that you have a new chat reply in case you miss the very brief notification popup.
Sean Ellis commented
The key thing here is that in every other chat interface I have ever seen, the bottom-most text input control is the "reply to this conversation" box. By making it the "new conversation" box, you are requiring people to un-learn all that experience from other applications.
As UI Guru Bruce Tognazzi puts it:
"It doesn’t matter how fine a logical argument you can put together for how something should work. If users expect it to work a different way, you will be facing an uphill and often unwinnable battle to change those expectations. If your way offers no clear advantage, go with what your users expect."
Judging by the amount of traffic on this ticket, the way users expect is that the bottom box should continue, not start, a conversation.
Just rip it off Facebook:
* Replace 'Reply' buttons with ready-to-type text boxes
* Place the 'Start new conversation' box at the top of the screen
This way the 'new conversation' box won't be seen as the most obvious way to start typing.
why not do something like this? https://i.imgur.com/EQ3SbTI.jpg
Sorry for the paint skills, but that black bar and the space between each line is really unintuitive.
Sean W commented
Please do something to improve this, we have a pilot group that's been using Teams for almost a year and still frequently start new conversations by accident, so can only imagine how much of a wider problem this will be when we start rolling out to more people.
Aggree - so many people don't understand the difference. It really is like facebook: you can reply to an existing post/thread, or start a new post. I don't get why everyone knows Facebook but then can't figure out TEAMS when the paradigm is nearly identical.
I would also upvote this more than once if possible! So many people don't get the difference between replying and starting a new convo that it makes the channels a mess. Even for those who do understand, it's too easy to type in the wrong area by mistake.
When replying to a conversation, it makes intuitive sense to begin typing in the bottom "Type a new message" box, but this starts a new conversation. This is very confusing. I'd love to see a "New Conversation" feature a la Facebook's status bar being at the top of the page, so when you return to a conversation and type in the bottom bar, it replies to that conversation.
Jon Webster commented
Yes, this! The mobile device does a great job of making it easy to reply to an existing conversation. The desktop client makes it real easy to accidentally start new conversations.
Wish I could upvote this a thousand times. This is my most-wanted change. Everything else I want to see in it is quality of life stuff, but this affects conversation flow because of people who use it properly in the same channel with people who don't use it properly, making it a jumbled mess.
I actually gave up to tell every team members how to use reply. Because they just don't get it, and I understand them because visually, there are no differences..
I gave up.
Please, Please get this going. I am working hard to people to adopt to Teams. So VERY frustrating having to tell people over and over use reply versus New Conversation. People say I am sure I used reply feature.
Peter McLarty commented
I frequently reply to a conversation only to realise after I posted it that I have started a new conversation. The UI for the Reply just isn't there yet. I guess I am used to slack where you specifically have to start threads to stay in the conversation or you just reply and noone considers it anything but part of the conversation
Mark Liederbach commented
My team constantly needs reminders that the textbox for creating a new thread is not the same as "replying" to the existing thread. As a result, their replies get shuffled around when other threads are updated.
It should be clearer how a user should be replying to a thread. Otherwise, there's an inconvenient learning curve to adjust the behavior user-side.
Here's a scenario. Someone comes into a channel and types a bunch of stuff, separating their sentences with a newline. In the current implementation, each of those lines will be a new conversational thread, which would be opposite of the intention.
So far, Teams is not coming across as a well-thought-out experience, and much more like "OMG, let's figure out this Slack thing that all the kids are talking about on those interwebz".
Please put some real UX energy into this.
Can you add an option to highlight a new message with a different color ? I am having a difficult time distinguishing new messages... and that maybe because I am COLOR BLIND.
Thomas Lunsford commented
Need to change the New Conversation text box to be more like the phone app. This will make it less likely that we have new conversations when reply was intended.
Much needed. The opposite would also be very handy in organizing conversations: Drag a subset of replies to become a new, forked conversations
Karthik Rao commented
SO this. +100
Paul Husted commented
100% agree. We've had this exact conversation with countless Teams users - reply in the conversation, not using the "new conversation" area.
Current UI hints at this difference but needs to be more forceful and obvious. Users see the box at the bottom of the window and just start typing there.