Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We are happy to announce that the New Conversation Button has started to roll to the general public, and should be rolled out 100% over the next week or so. We will share another update as soon as one is available.
ed hansberry commented
Please please please do this. Hide the "new conversation" box! Make it so you have to click something to show it or something. It is horrible the way it is now. Especially if when scrolling the message you want to reply to has its reply box obscured by the New Conversation box.
[Deleted User] commented
Figured that after pressing 'reply', I tend to scroll and read the text/images given by other writers to form my answer. When the reply field is outside the visible window, I tend to write into the 'New conversation' field, without noticing that I'm using the wrong field.
[Deleted User] commented
I'd argue that the problem is that you're required to click a button to bring up the reply field, while the 'start new conversation' field is readily visible. It should really be the other way around.
Michael Todd commented
After pushing my team to migrate from Slack, and only reading through the first page of this, the answer seems kind of obvious:
Copy what Slack has already done so well. A channel is the entire conversation, but users can respond directly to a message. The default method for replying to the conversation is to use the large text entry field at the bottom of the screen (where Teams has the New Conversation entry field). To reply directly to another user in Slack, you must create a conversation directly with an existing message (where Teams has the Reply button).
Currently, the interface feels more like Yammer than Slack. Microsoft Partners are positioning Teams as an option to Slack, and corporations are anticipating being able to deprecate their Slack accounts in favor of something already bundled in their MS subscriptions. So what functionality does this product rival? Yammer or Slack? At the very least give Admins the ability to set affinity for Yammer or Slack style replies.
Maybe a big floating + sign button to start a new conversation, with the actual new conversation field hidden until that button is pressed.
The users I work with have trouble understanding the concept of a conversation within a Team. They tend to use a new conversation for each message, because this is what the user interface looks like (the "chat" at the bottom), instead of starting a conversation then using the reply feature to keep with that conversation. It would be much better to have something that hides the new conversation box to it makes it more intuitive that you should reply to existing conversations. This could be either having to do something extra to start a new conversation (click a button first, which would be on par effort wise with clicking the reply button), or moving the new conversation box to somewhere within the UI that doesn't look like a traditional chat.
The problem is a chat is the conversation. To create a new conversation would be to create a new channel for your team. Threaded chat makes absolutely no sense and should be removed from the product.
Just like on here, the "Post comment" button does not start a new thread. Coz that would be pretty bad too. :)
Kathryn Goble commented
Great idea, having a "NEW CONVERSATION" button or menu would be very beneficial!
Currently takes up way too much vertical space. Hopefully will be solved in next implementation.
This is a great idea if they ever separate out the chatroom-like feature from Conversations. My Team uses the conversations section like a chatroom, hiding the "start a new conversation" box would just make the workflow of this app even worse for us.
Derek Thrasher commented
I find that I often want to start a new conversation but might leave something out. I then go to continue typing, thinking that I'm going to reply to the conversation I just started. But instead I create another conversation.
I would ask that after creating a Conversation, the cursor changes focus from "Start Conversation" to the "reply" on the newly created conversation.
And please don't make the buttons take up unnecessary vertical space. You should be able to maximize the text that readable in a windows without scrolling without compromising UI quality.
Would also love to see some UX mock ups, lots of folks on our team mess this up, especially in the web UI
William Woodbury commented
Easy: indent the start new cono button to the left so it lines up with the user image instead of the conversation.
Sean Ellis commented
I couldn't agree more. The "start a new conversation" box is exactly where all other IM clients put their "add a comment" box. Here's my wishlist:
1. Move the "start a new conversation" function to a button or menu, so it is visually and operationally distinct from adding a comment.
2. Allow individual conversations to be popped out or placed in a tab so that you can focus on one thing at once.
3. Make this an option, so that people who like the current style are not penalized.
4. Allow conversations to be merged when the inevitable mistakes happen.
Mathew Gard commented
Agreed it need to be more obvious where to reply as well.
Michael van der Haven commented
I'd argue it would be an easy thing to resolve. Products like Yammer (also Microsoft owned) and Facebook are the day-2-day tools many people use and they never have that problem.
So, take a look at how it is implemented in those products and copy it (copying the experience from Yammer would simply be learning from your own company, right?)
Also: if there is an accidental reply, a merge threads or just deleting the conversation option would be nice as well (other suggestion I guess)
Shane Marshall commented
I cannot tell you how many times people (including myself) type in the "Start a new conversation..." box when the intention was the reply to an existing thread on a channel. The problem is that if your channel page is scrolled up at all, the "Reply" box is not shown. The "Start a new conversation..." box conveniently looks like a reply box given it's close proximity and similar appearance to the reply box. When you are in the heat of solving a problem and your mind is on the problem, often times a reply is inadvertently typed in the the "Start a new conversation" box (because they appear so similar).
The idea is that "Start a new converstation" should be distinctly different than the "Reply" box. Like make it a button where you have to click on the button first then the message box appears. I would say that starting a new conversation happens WAY less often than Replying to one, so the minor inconvenience of making it an obvious step to "start a new conversation" would greatly outweigh the never-ending inadvertent new conversations we are getting.
Our team would benefit greatly from contiguous conversations. This is especially important when it comes time to try to pull the conversation details out so that we can do things like post mortems, etc.
Our team would very much appreciate a fix to this in an update in the near future.
Give people the option to put the reply button on the right, with all the other options.
Reply button just takes up far too much space. Makes everything horrible to go through.
Currently we are pretty much avoiding the "Teams" and just using chat groups....