How can we make Microsoft Teams better?

Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

361 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Need this.
    In addition, when the user clicks an activity and is redirected to a new message the reply area should be activated and focused.

  • Miguel Caldeira commented  ·   ·  Flag as inappropriate

    I totally support this! It gets a mess when users just hit the START A CONVERSATION box instead of using the REPLY box when replying to an existing conversation.

  • Talon commented  ·   ·  Flag as inappropriate

    Or could we add some intelligence to help recommend users know of this feature?

  • Peter Nicholson commented  ·   ·  Flag as inappropriate

    This would stop a lot of our conversations being fragmented and harder to follow. Just a simple popup with 'Start a new conversation instead of replying to and existing one?' or similar.

  • Karthik S commented  ·   ·  Flag as inappropriate

    Highlighting the recent unnoticed replies with a glowing background should be good I guess.

    In the comments, some have suggested for 'reply to conversation' be default. I think this would be wrong assumption. Depending on what type of team, work and chat-group you have, conversations may not be as frequent as independent messages to the group.

  • Mac commented  ·   ·  Flag as inappropriate

    Something please, too many people being in a rush to respond start the new conversation versus the correct reply area for response. Maybe just bold the reply to draw attention to it.

  • Megan commented  ·   ·  Flag as inappropriate

    To solve it, see Facebook or Yammer, where a new post or conversation is written in a box at the top of the screen.

  • Megan commented  ·   ·  Flag as inappropriate

    Problem: the UI for post a reply in Chat is more or less the same as for new post the 'Teams'. This means that where in Chat you'd normally just type into the box at the bottom and create a long list of replies, in the 'Teams' area, we want to encourage threaded conversations around topics, but people end up writing new posts instead of replying to a conversation. Massive design fault, as it makes the Teams area almost unusable for posting discussions and articles - it just becomes a long, scrolling chat again, with posts often out of sequence (they're arranged per replies/engagement).
    Argh!

  • Thomas Bolon commented  ·   ·  Flag as inappropriate

    I agree with that.

    Moreover, after starting a conversation, the input could switch to "reply" instead of "start new" so the original author can add new messages in the new conversation instead of starting a new one.

  • Vasil commented  ·   ·  Flag as inappropriate

    This behavior definitely needs a revision. There are several valid solutions. Be it with a "Start new conversation" button or with a direct and more visible input instead of the "Reply button", etc...

  • Tony Reynolds commented  ·   ·  Flag as inappropriate

    The desktop version (which most of my staff use) make the difference between replying to an old conversation vs creating a new one very small and often we have a conversation by creating new conversations each time. so one will reply by starting a new conversation rather than replying to the existing conversation.
    You need make the 'start a new conversation area' more obvious that you are making a new conversation or something.. the Andriod app makes it much more obvious.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The basic metaphor is confusing. What kind of conversation is it? A messageboard? A text conversation? It feels like a text conversation, in which typing into the open text box should create a reply. If you are creating a whole new metaphor for a conversation, then the functions of the options - reply or start a new conversation - need to be made clearer.

  • Tom Nolan commented  ·   ·  Flag as inappropriate

    This is an incredibly frustrating thing with people who are new to Teams. There needs to be some kind of indicator, other than the text in the editor box at the bottom, to give more of a visual cue that someone is creating a new post by typing in the box at the bottom.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Totally Agree with this suggestion, It is not a natural user experience. Users that want to reply to ths last displayed conversation in a channel uses the textbox in the bottom of the screen and then create a new "orphan" conversation. This textbox should be an implicit reply to the last conversation or should be totally replaced by a button "Start new Conversation" you have to click, but not being able to type at the first place...

  • Jason M commented  ·   ·  Flag as inappropriate

    +1 THIS!
    We have only been using teams a few days, and already our channels are littered with extra conversations since everyone is used to Skype.

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