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Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

851 comments

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  • Nick Clarke commented  ·   ·  Flag as inappropriate

    I AM TESTING THIS (internally) AND IT WORKS !!! Thank you! Finally. Can't imagine it will take long to finish testing. It is such a simple fix visually and works solid.

  • Anton O'Callaghan commented  ·   ·  Flag as inappropriate

    If you're creating a new conversation you should be promted to put in in a subject. Compressed input with out format options visible (ie Subject) is a big contributor to this issue.

  • Stephen Ellis commented  ·   ·  Flag as inappropriate

    I started this thread back in May 2017 when I was trying out Teams for the first time. I found that everyone fell into the trap of using the Reply vs Start New Conversation fields incorrectly (even me when I wasn't concentrating). I ended up ditching Teams altogether because of this issue as I just couldn't persuade non-computery friends to use it properly.

    I thought I'd try Teams again this month for a new project and was amazed to find that the issue is still there in the Windows app. I've started a team with just my assistant across the other side of the world, and we're both consistently starting new conversations when we mean to reply. I simply can't introduce new team members if it's this difficult to use correctly.

    The number of votes indicate this is a significant to other people too. I understand that Microsoft is trying to find the `right` solution here, but the time it's taking to fix this is silly. Has analysis paralysis taken hold?

  • Anonymous commented  ·   ·  Flag as inappropriate

    If you could just make the start new conversation box appear at the top of the UI, and not have the Reply box capable of ending up hidden underneath it, it would be a great improvement

  • IndefiniteBen commented  ·   ·  Flag as inappropriate

    I understand COVID-19 causing delays and that people working from home changed priorities, but this is a VERY long time coming.

    Finally.

  • Ed Hansberry commented  ·   ·  Flag as inappropriate

    Please release as soon as possible. So many "replies" get lost as new conversations not attached to anything anywhere.

  • NigelT commented  ·   ·  Flag as inappropriate

    Admin Quote: "We are shipping this SO soon. By the end of the year, the team says. Woo hoo!"

    Shame that was 2018.....

    There are people who have started, developed, and sold businesses in the time it takes Microsoft to fix ONE defect in one programme!

  • Jim Tuttle commented  ·   ·  Flag as inappropriate

    @EM, OMG, I hope they don't go the Slack way with threads on the right! Teams already has enough vertical panels, I couldn't stand another one! I like how it expands inline instead of the way Slack does it. If you do start a new UserVoice suggestion for the Slack-way, please ask for it to be added as a preference, so some can choose to keep it the current way.

  • EM commented  ·   ·  Flag as inappropriate

    Wonder if the "Thread" placement is going to get cleaned up while they're at it? Having the thread of a post open up to the side is how Slack does it. >> Very neat and tidy :)

  • Mike Celone commented  ·   ·  Flag as inappropriate

    Got an email notification today and thought finally this is happening only to be disappointed it's in testing...again. This can't be that hard to fix...

  • Geoffroy Ménard commented  ·   ·  Flag as inappropriate

    Jesus, we know this is an issue, we know what the fix is, it's easy to code, why does it even need testing in the first place? 🙄

  • mark commented  ·   ·  Flag as inappropriate

    Agree- happens many times. generally with TEAMS I'm multi-tasking, so the new UI should make it intuitive that I am either replying to the current thread, or starting a new one. One should not have to ponder which action they are taking as your switching many times between Teams and other tools.

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