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Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

851 comments

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  • Dan Muller commented  ·   ·  Flag as inappropriate

    I've been using a version with this change for a couple of days, and really like the way it was done. Should cut way down on conversation spamming by Teams newcomers.

  • Dan M commented  ·   ·  Flag as inappropriate

    It looks like this is starting to be released to targeted release. I didn't see a notification about this in the M365 admin center though. Might want to get that posted since I now have the "New Conversation" button at the bottom of the channel Posts

  • Dan Smith commented  ·   ·  Flag as inappropriate

    In addition, could you have an administrative-level option to "always display the full editor pane" when starting a new thread?

    We'd like to make sure that users add a "Subject" to their threads whenever they start a new one.

    Right now, they need to click on the "Format" button before they can see the "Subject" field.

  • EricW commented  ·   ·  Flag as inappropriate

    As a side note, I (Teams Admin) provide mandatory training to all new teams owners. There is only 4 things, one of those things is to watch out for out of thread replies. That how serious this is.

  • EricW commented  ·   ·  Flag as inappropriate

    This wouldn't be a big deal if you gave us (teams owners) the ability to move a new thread under an existing. It would use date stamp to sort in the thread. This works both ways. It would be great to be able to rip a reply out of a thread and make it its own for times that a side conversation hits critical mass. Please consider. As an owner I dont mind tending to the rock garden that is my team, but I need the tools to do so.

  • Steph commented  ·   ·  Flag as inappropriate

    This is remedial. We work in a fast paced environment and it takes to long to click new conversation when needing to respond to a firecall. There has to be a certain level of responsibility with the end user. It's not that difficult to figure out the difference between a thread and a new conversation. We have been using this in our work environment for over a year and a half and have seen little to no complaints. Microsoft's efforts should be better focused somewhere else.

    On behalf of myself and my coworkers. Please stop testing this new conversation button. It has popped up by mistake on at least 3-4 updates and we hate it. All 20 of us.

  • Oliver commented  ·   ·  Flag as inappropriate

    cant be that hard. Just leave the regular reply field open under EVERY threaded conversation and make new conversation a simple button to open the input field. Voila: no effing annoying accidential new conversations any more.

    sorry if this has been posted by someone in the past already, but I did not read 768 comments for a simple fix, that should have been done years ago.

  • Angela M commented  ·   ·  Flag as inappropriate

    To add to this, it would help immensely to just adjust the scroll position when you click on the notification in the activity feed so that the Reply option is actually visible instead of hidden. I think this is the source of a great number of accidental new conversations.

  • Ryan Prosser commented  ·   ·  Flag as inappropriate

    OMG THIS!!!
    Such a common and frustrating mistake for all users that replies are not in thread

    Another factor that compounds this is the Teams conversation view NOT keeping the scroll all the way to the bottom, which results in the "Reply" being hidden... so user will click in the New convo line and start typing, thinking it is a reply ... because it's not hidden by the (Dumb) scrolling

  • Caliandro commented  ·   ·  Flag as inappropriate

    Even when i want to add a new idea here, i'm asked several times if i don't want to vote/comment on already existing threads.

    So please make it easier and more obvious if you're still in the same discussion or in creation of a new one.

  • Ryan Spooner commented  ·   ·  Flag as inappropriate

    "We are currently testing this feature internally ...." you've been saying the same thing for over a year.... #glacial

  • Rahul Dube commented  ·   ·  Flag as inappropriate

    Hello Team,

    Good Day to you.
    Appreciate all your efforts to make Team a wonderful product.

    Issue reported above needs to be fixed, we have around 1k users in Teams support channel asking query and they usually start new conversation insted of continuing old, it becomes difficult to answer them and for them to adopt Teams.

    Thank you.

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