Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We have been iterating on different designs and are starting to test internally. I don’t have a timeframe but will keep you posted.
Tony Reynolds commented
The desktop version (which most of my staff use) make the difference between replying to an old conversation vs creating a new one very small and often we have a conversation by creating new conversations each time. so one will reply by starting a new conversation rather than replying to the existing conversation.
You need make the 'start a new conversation area' more obvious that you are making a new conversation or something.. the Andriod app makes it much more obvious.
The basic metaphor is confusing. What kind of conversation is it? A messageboard? A text conversation? It feels like a text conversation, in which typing into the open text box should create a reply. If you are creating a whole new metaphor for a conversation, then the functions of the options - reply or start a new conversation - need to be made clearer.
Tom Nolan commented
This is an incredibly frustrating thing with people who are new to Teams. There needs to be some kind of indicator, other than the text in the editor box at the bottom, to give more of a visual cue that someone is creating a new post by typing in the box at the bottom.
Tom Nolan commented
This really needs to be added or at least fix the UX of replying to a thread vs adding a post to a channel. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/19278427-make-reply-more-distinct-from-new-post
Totally Agree with this suggestion, It is not a natural user experience. Users that want to reply to ths last displayed conversation in a channel uses the textbox in the bottom of the screen and then create a new "orphan" conversation. This textbox should be an implicit reply to the last conversation or should be totally replaced by a button "Start new Conversation" you have to click, but not being able to type at the first place...
Volker Hetzer commented
Replying to a conversation should be the default, creating a new one should be the choice.
Jason M commented
We have only been using teams a few days, and already our channels are littered with extra conversations since everyone is used to Skype.
This is an ongoing issue, especially for new users coming from Skype for Business, as they are accustomed to using the "box at the bottom of the window" to reply.
The New Conversation should either be a collapsed field that needs to be expanded to use, or relocate it to the top of the UI
Kirk Munro commented
A big +1 from me. It is very hard to get users to keep a threaded conversation intact. I regularly make the mistake myself, and then have to repost a new message as a reply and then delete the new message, hopefully before someone replies to it. The converse never happens -- a reply is always a reply.
I would like to see a more significant separation and/or visual cue in the UI that discourages users from just typing in the large text box at the bottom of the window for everything that they type.
The "reply" area to a post should be indented or something to make it more distinct from the new post area. They are so similar that many people on my team, including myself, have created new posts by accident when we meant to reply to a previous one.
We all now there are tons of features that are in high priority in order to make Teams the best place for collaboration, but this one really needs to be put into PLANNED or WORKING. In our environment there are lots of conversations broken into pieces just because one of the users forgot to reply and started new thread by mistake (mostly mobile) !
Side-effect is that notifications for the thread are not sent and others don't have clue that user actually replied. Really frustrating!
Dave Skender commented
Users who are accustomed to traditional IM will often use the Conversation box at the bottom of a channel to incorrectly reply to a previous conversation -- poor Teams etiquette for sure. It would be nice if anyone could drag that new conversation to the correct reply box to convert it to a reply to remedy the situation and to keep the thread together.
Jon Bauerle commented
I completely agree. We are looking for alternatives now, because everyone keeps missing their notifications.
1. Option to auto-scroll to the latest message. That way they can't pop below the screen unnoticed.
2. Flash the icon in the taskbar.
3. Icon badges in the task bar?
Vincent Jiang [MSFT] commented
In my case, almost of every new comer to Teams use 'Start a new conversation' to reply to an existing conversation. It should be more intuitive.
Jose Cerna commented
On iPad and on desktop if you enter a channel the textbox at the bottom says "Start a new conversation". This is confusing because people don't read that and just start typing in response to other conversations on screen.
I would remove the text box until they click reply to a conversation and add a button to star a new conversation.
Per Ejnar Thomsen commented
Threading is a huge success factor compared to previous experiences with e.g. Slack.
However, our users often seem to easiliy confuse the reply to-function with starting a new thread, especially on mobile. This is purely a UX-issue that should be easily solved.
This absolutely needs to be addressed. I've brought it up in other threads here that related to the reply button.
The 100+ employee org I maintain right now has a massive problem with accidentally creating a new convo instead of replying - heck, even i do it sometimes. Every other threaded convo system i'm aware of utilizes a "Create a new post" kind of button and that seems to be a universal standard that works very well.
Janne Lepola commented
I agree that this seems to be a problem. I have missed multiple calls and important chat-messages by simply having been away from desktop.
Instead simply having number at left-side menu I would suggest to create (optional?) activity-history, which would show summary of missed conversations, calls and such. On 1080p resolution there is more than enough room for this kind of development. Simple popup-notifications are good only for short notifying, as they tend to become really annoying if they don't disappear shortly.
Additionally taskbar menu-icon should have clear indicator of new messages or such. I think it doesn't have any indicator as for now?
Trevor Madge commented
The channel is bold when I have unread messages/replies, but I have a hard time figuring out which replies are new.
An ideal solution would be to remove the "start a new conversation" box and replace it with a button that is in the lower right corner (think android material design). Having the user take an extra step before creating a new post would reduce the number of misposted replies in my org.