Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We have been iterating on different designs and are starting to test internally. I don’t have a timeframe but will keep you posted.
Christo Greeff commented
The amount of confusion due the lack of this feature is immense. This should have more votes.
Chris C commented
Michael Wood's comment on October 15, 2019 would be an awesome improvement.
If the bottom text box to start a new conversation wasn't always visible, it would be much harder for people to do this on accident.
Maria Mathiesen commented
I support this change.
David R commented
Everyone in our team does this all the time. It should be fixed already!! Poor design allowed to develop in to a hatred for the app. Every time someone goes "Argh" you loose them a little.
Olivia D commented
Could something similar to what is pictured be implemented?
Shawn Fielding commented
Yeah, I start a new thread by accident all the time and have to delete it. It would be really nice. Heck a sinlge <HR/> would do it.
Can this be implemented quickly? Colleagues are missing answers to important messages, just because the answer got lost in separate conversations.
Alexander Häckner commented
Any updates / movement on this? The GUI for this is extremely counterintuitive, when you fall into the trap of posting a new conversation by mistake instead of replying, happening on a daily basis, even after many months of use. It is not even a question of learning the habit. It is simply a case of the design being so unintuitive and confusing, that it encourages you to make a mistake.
A simple fix would be to make the design for Desktop more similar to the Android version. The reply fields on Android are easily distinguishable per thread, and "Start new conversation" is a separate button. You then need to click before the new conversation text field shows up, and then you avoid confusing the fields.
Marcelo Felman commented
+1. This could be a game changer in Teams adoption. It's really annoying to see users create new threads every single time they intend to reply to an existing one.
Ryan Spooner commented
So, you were testing internally 6 months ago in April, after previously saying we'd have it before Christmas, then after new year, now it's 10 months later. Any movement on this yet?
Little suggestion from my side - to hide the existing "Start a new conversation" bar, and add a new button for creating a new message, which would expand the bar back. Hopefully, everyone would then first look for a way to reply to existing threads, and then, thanks to one additional click, would start a truly new conversation.
Michael Wood commented
Simple as this... This is desperately needed
The group chat feature is great in Teams because there is no reply option and it works like how we all know a group chat should work. I would suggest making each channel have a setting that you can enable/disable replies as you wish on each channel. This allows teams to choose the way that works best for them and if you do not want to allow replies you don't have to as they just make the channel chat extremely messy for my team.
Brad Kanther commented
be awesome to be able to "enforce a subject heading" in the conversation settings.(this could solve the delination prbolem)
Be even more awesome when typing this "enforced subject heading" it shows other subject headings that already exist based on what your are typing?
p.s since there seems to be no chance of anyone creating a "forums" app in teams!
Brian Riesen commented
Please be sure to include Dark Mode as well, as the contrast when in dark mode is almost invisible in certain lighting and monitor conditions
Hello Alex, please please please... can you tell us anything about when this improvement will ship? This issue is causing huge problems for us! Important replies are being overlooked resulting in response times blowing out and deadlines not being met. I cannot stress enough: this problem is **the** major issue that is really destroying our confidence in using MS Teams.
Ueli Konrad commented
Hi Alex, any news on this? How is the progress with your tests of different designs?
joel Brun commented
after 2 years... still not a suitable solution ?
on android the UI is working each conversation are separated.
It's a shame that on desktop app (windows 10) and web app the UI is so confusing.
This user made a good summary of what we are experiencing
also please fix as soon as realistically possible! thank you.
This is the one issue I came here to comment about.
I think if users were given the option to give a newly created thread/conversation a title. That would have the positive side-effect of underlining the fact that the user is indeed creating a new thread and not just replying to an existing thread.
As an addition, it would be nice if admins had the option of stitching accidentally created conversations back into their intended threads.
Regardless, this original suggestion gets a big up-vote from me.
Sebastian Werner commented
If there is ONE ISSUE to name that makes the user adoption of Teams complicated in our organisation, it is this.
It's ridiculous how bad the UI is in this case, it needs to be solved asap.