How can we make Microsoft Teams better?

Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

361 comments

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  • Nathan commented  ·   ·  Flag as inappropriate

    This is an ongoing issue, especially for new users coming from Skype for Business, as they are accustomed to using the "box at the bottom of the window" to reply.

    The New Conversation should either be a collapsed field that needs to be expanded to use, or relocate it to the top of the UI

  • Kirk Munro commented  ·   ·  Flag as inappropriate

    A big +1 from me. It is very hard to get users to keep a threaded conversation in tact. I regularly make the mistake myself, and then have to repost a new message as a reply and then delete the new message, hopefully before someone replies to it. The converse never happens -- a reply is always a reply.

    I would like to see a more significant separation and/or visual cue in the UI that discourages users from just typing in the large text box at the bottom of the window for everything that they type.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The "reply" area to a post should be indented or something to make it more distinct from the new post area. They are so similar that many people on my team, including myself, have created new posts by accident when we meant to reply to a previous one.

  • Nikrampi commented  ·   ·  Flag as inappropriate

    We all now there are tons of features that are in high priority in order to make Teams the best place for collaboration, but this one really needs to be put into PLANNED or WORKING. In our environment there are lots of conversations broken into pieces just because one of the users forgot to reply and started new thread by mistake (mostly mobile) !
    Side-effect is that notifications for the thread are not sent and others don't have clue that user actually replied. Really frustrating!

  • Dave Skender commented  ·   ·  Flag as inappropriate

    Users who are accustomed to traditional IM will often use the Conversation box at the bottom of a channel to incorrectly reply to a previous conversation -- poor Teams etiquette for sure. It would be nice if anyone could drag that new conversation to the correct reply box to convert it to a reply to remedy the situation and to keep the thread together.

  • Jon Bauerle commented  ·   ·  Flag as inappropriate

    I completely agree. We are looking for alternatives now, because everyone keeps missing their notifications.

    Suggestions:
    1. Option to auto-scroll to the latest message. That way they can't pop below the screen unnoticed.
    2. Flash the icon in the taskbar.
    3. Icon badges in the task bar?

  • Vincent Jiang [MSFT] commented  ·   ·  Flag as inappropriate

    In my case, almost of every new comer to Teams use 'Start a new conversation' to reply to an existing conversation. It should be more intuitive.

  • Jose Cerna commented  ·   ·  Flag as inappropriate

    On iPad and on desktop if you enter a channel the textbox at the bottom says "Start a new conversation". This is confusing because people don't read that and just start typing in response to other conversations on screen.

    I would remove the text box until they click reply to a conversation and add a button to star a new conversation.

  • Per Ejnar Thomsen commented  ·   ·  Flag as inappropriate

    Threading is a huge success factor compared to previous experiences with e.g. Slack.
    However, our users often seem to easiliy confuse the reply to-function with starting a new thread, especially on mobile. This is purely a UX-issue that should be easily solved.

  • Seth commented  ·   ·  Flag as inappropriate

    This absolutely needs to be addressed. I've brought it up in other threads here that related to the reply button.

    The 100+ employee org I maintain right now has a massive problem with accidentally creating a new convo instead of replying - heck, even i do it sometimes. Every other threaded convo system i'm aware of utilizes a "Create a new post" kind of button and that seems to be a universal standard that works very well.

  • Janne Lepola commented  ·   ·  Flag as inappropriate

    I agree that this seems to be a problem. I have missed multiple calls and important chat-messages by simply having been away from desktop.

    Instead simply having number at left-side menu I would suggest to create (optional?) activity-history, which would show summary of missed conversations, calls and such. On 1080p resolution there is more than enough room for this kind of development. Simple popup-notifications are good only for short notifying, as they tend to become really annoying if they don't disappear shortly.

    Additionally taskbar menu-icon should have clear indicator of new messages or such. I think it doesn't have any indicator as for now?

  • Trevor Madge commented  ·   ·  Flag as inappropriate

    The channel is bold when I have unread messages/replies, but I have a hard time figuring out which replies are new.

  • Thom commented  ·   ·  Flag as inappropriate

    An ideal solution would be to remove the "start a new conversation" box and replace it with a button that is in the lower right corner (think android material design). Having the user take an extra step before creating a new post would reduce the number of misposted replies in my org.

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    If I'm not at my computer when the "you have a message" dialog pops there's no other visual alert letting me know I missed a message. Have missed several urgent messages.

  • Michael Florentin commented  ·   ·  Flag as inappropriate

    When discussing in a thread it's way too easy to accidentally reply in the "Start new conversation" field instead of the "Reply" field, especially if you need to switch between discussions in multiple channels.

    It would be less frustrating if Teams could e.g. hide the "Start new conversation" field while working in a thread.

    Furthermore, Teams should remember the state of channel when switching between channels, including if I'm working in a thread. It's annoying that Teams has collapsed threads and removed keyboard focus from text fields when I return to a channel.

  • Anonymous commented  ·   ·  Flag as inappropriate

    When a reply comes through on teams, the conversation is bolded to notify you that something is unread. But it's sometimes hard to see the bolded conversations. Simply adding some extra visual like the colored notification bar on outlook would help.

  • CoryH commented  ·   ·  Flag as inappropriate

    People are constantly sending me messages that I don't see for HOURS because I don't see the brief new message notification popup. There should be an option so that the popup either stays there until dismissed, or the application itself pops to the top layer when a new message arrives.

  • Fredrik Forséll commented  ·   ·  Flag as inappropriate

    why the hell was "hide the reply button" merged into this one? It's the exact opposite: I don't want to have any threaded conversations, that's just annoying. I wan't teams to work like IRC, or any other chat. A stream of messages.

  • Erin commented  ·   ·  Flag as inappropriate

    keeping a conversation going in a single thread seems to be confusing for some people. often they just start typing a new thread as a reply to a previous one. Maybe update the size and boldness of reply or make it more apparent that you are starting a new conversation

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