How can we make Microsoft Teams better?

Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Edouard Paumier commented  ·   ·  Flag as inappropriate

    I think also this is one of the major root cause of dissatisfaction of users in regard to the user interface, though hidden under misunderstanding and confusion.

    Because users do not understand this concept of "conversation", they start creating multiple ones, and as a result
    - The display is extremely not compact. The result is a user voice with 7800+ votes on it (https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17408641-compact-mode).
    - If one person of the team uses the reply feature on one of those conversation, the order is rearranged and conversations makes no sense. As a result I heard people saying "Stop using reply, it breaks the order of my messages".

    Because of this one simple missing feature, the whole concept is unknown to users and going down the drain.

    I would like to add a rationale on this :
    - The probability I want to add a second message related to the one I just send is really high.
    - The probability I want to start two parallel conversations just one after the other is extremely low.

    Therefore, after creating a conversation, focusing on the "reply" instead of staying on the "start conversation" makes much more sense.

  • Steve Dohm commented  ·   ·  Flag as inappropriate

    Filled out the survey. It's been a quarter, no update, no comment. It shouldn't be this hard.

  • Sam Hall commented  ·   ·  Flag as inappropriate

    I rarely use Teams, but occasionally someone mentions me in a channel so I get and email, which forces me to open the platform. Then I tend to reply by starting a new conversation, then I realise my mistake which enrages me and I give up on it once again.

  • Christopher Di Biase commented  ·   ·  Flag as inappropriate

    Something definitely needs to be done to improve the channel experience. Even I often accidentally create new threads when trying to reply to a thread, just because of how the window scrolls. Perhaps it would make sense to make the "start a new conversation" a button instead of a text field at the bottom of the window to make it less likely that a user will click there instead of on "reply"

  • Marcus Diddle commented  ·   ·  Flag as inappropriate

    Agreed, this needs changed. My organization is new to Teams, and as simple a concept as it seems, there are far too many people who are starting new conversations when they should be replying. My vote would be to hide the "Start New conversation" section altogether behind a "Compose" button that needs clicked first. Change the Reply button to the default, ready-to-be-typed-in text bar. Essentially make Replying the default behavior rather than Starting a new conversation.

  • Rae Jobst commented  ·   ·  Flag as inappropriate

    For users new to Teams, they frequently start a new conversation rather than click reply.

    Simply remove the need to click Reply - just have the field open and the visual prompt on where to type your reply is much clearer.

    Looking forward to seeing this changed - thanks Microsoft for listening to the users on this.

  • Adam Wrzeski commented  ·   ·  Flag as inappropriate

    Last update from MS was on December 4th, 2018, and based on @skprufo Twitter account, she's leaving to AWS :( --- who at MS is going to be leading the charge for updates on this topic? Our IT department just announced it's 2 months away from deploying company wide. And I would LOVE it if this would get resolved before then. It would save us some headaches.

  • Justin commented  ·   ·  Flag as inappropriate

    Too many comments now to know if this has been suggested but here goes.

    1) Starting a new conversation should invoke a small popup that has two fields. Subject and message body. This can result in one message with a blank line after the subject or a post with a reply. I suggest replacing the current text window with a button.

    2) The thread reply should/could be the text box that results from clicking on Reply now.

  • Brandon Gano commented  ·   ·  Flag as inappropriate

    Please change this. I can't count the number of times team members have missed things because someone accidentally started a new conversation instead of replying. It completely breaks an otherwise functional product.

  • Robert Y commented  ·   ·  Flag as inappropriate

    This is such a pain! There are so many confusing conversations because users can't distinguish between the two easily. Please fix ASAP.

  • Francis commented  ·   ·  Flag as inappropriate

    I couldn't agree more with these comments. If I am in a 'thread' with someone, I don't want to type, mouse click reply, type, mouse click reply, type... The default input field should be 'reply to last focussed conversation'. Then add separate start new conversation button.

  • Jake commented  ·   ·  Flag as inappropriate

    I just want to agree with a lot of other people here. The current solution in the works is not a solution at all. The problem is that the "Type a new message" field is more readily accessible than the "reply" field. Changing the text or the appearance of the reply-button does nothing to solve the issue. The reply field needs to be always visible and the "new topic/conversation/whatever" field needs to be hidden away, so people don't use it unless they really want to start a new thread.

  • Andrew Hung commented  ·   ·  Flag as inappropriate

    Users commonly accidentally create new threads instead of replying to an existing thread. This results in desync in conversations, and a clutter of threads.

  • Jim commented  ·   ·  Flag as inappropriate

    Here's the solution in Microsoft Teams Help Menu:

    Use Chat Threads:
    Threading makes sure that your reply to a post stays grouped with the original post and its subsequent comments.

    "If you started a new conversation instead of replying to a thread, the best thing to do is just delete your standalone message and reply to the thread (as if nothing happened)."

    "delete...(as if nothing happend)." ~Teams

  • Jim commented  ·   ·  Flag as inappropriate

    In our department everyone is always posting in the wrong 'reply'.
    Please fix this. Conversations are all over the place and not grouped correctly. There's tons of posts just saying that they meant to post in the thread above the new conversation.

  • Pablo Estigarribia commented  ·   ·  Flag as inappropriate

    Looks like having a round colored big button for starting new conversations could be better idea than having the current behaviour, as everyone forgots to reply to the conversation today and starts a new one when trying to respond instead.

  • csrowell commented  ·   ·  Flag as inappropriate

    Make it so you can't hit "Enter" to start a new conversation. Require a "Start New Conversation" button press (or Tabbing to the button and activating it.).

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