How can we make Microsoft Teams better?

Better visual delineation between `Reply` and `Start a new conversation`

It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.

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Stephen Ellis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

341 comments

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  • Michael M commented  ·   ·  Flag as inappropriate

    If you are in a chat conversation and a new event happens in the last team channel you had open, there is no event notification in the app or Windows notification center. Also notification settings should better describe where they appear. There doesn't seem to be a way to make team notifications appear in the Windows notification pane.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It is very easy to miss messages because it is not obvious when new message are received. This reduces communication by a lot!

  • Maarten Krijn commented  ·   ·  Flag as inappropriate

    I think, the default should be 'Reply to latest conversation' in stead of 'Start new conversation'. Starting a new conversation should be more explicit.

  • Shafiq Jetha commented  ·   ·  Flag as inappropriate

    This would certainly help mobile users since messages not posted to the conversation are not visible for mobile users that are viewing that particular thread.

  • Shafiq Jetha commented  ·   ·  Flag as inappropriate

    There should be some intelligence to this. If the user has been replying then they should default-reply, otherwise Teams should use some factor (time, maybe?) to determine if the comment should be a reply or a new chat.

  • Gerald commented  ·   ·  Flag as inappropriate

    at least make it an option to set the default, but current state is very annoying

  • Gaurab Banerji commented  ·   ·  Flag as inappropriate

    Nice idea Travis, but think they need to resolve the UI which causes the user to start a new conversation instead of replying in the first place. I think a better approach would be to look at fixing the UI/UX by perhaps adding a reply text box under the thread instead of placing the New conversation box at the bottom. If you look at other apps like FB, the new conversation box is on top of the screen with the reply boxes at the bottom of each thread. Which this may cause some more scrolling, it will reduce confusion.

    I see this problem happening several times a day in my team. If you look at one of the Teams demo videos on youtube, the demonstrator from MS makes the same mistake!

  • Alberto Sepulveda commented  ·   ·  Flag as inappropriate

    I can't think of the times that someone has accidentally started a new conversation instead of replying to an existing conversation like they intended to. I would like a different way of starting new conversations, maybe a "Start New Conversation Button"

  • Travis Staggs commented  ·   ·  Flag as inappropriate

    Move into reply. If you mean to reply to an ongoing conversation but accidently 'start a new convo,' you could hit the eclipses and choose to move to 'reply' on chosen conversation. Then people get alerted for the thread you wanted and conversations continue.

  • Khanh commented  ·   ·  Flag as inappropriate

    the reply to a conversation should be the default when wihtin a channel rather than the "start new conversation". otherwise you end up with new conversations and people don't reply, which is the pointless.

  • Paul Delgado commented  ·   ·  Flag as inappropriate

    Yes having same issue with others accidentally starting a new conversation when they intended to reply to the ongoing conversation. So having an better visual queue to differentiate between reply and starting a new conversation would be good.

  • thvollme@microsoft.com commented  ·   ·  Flag as inappropriate

    Threaded conversation and chat are two different things, and Teams has them both. Moving the "new conversation" box to the top would help this.

  • Josh Hoey commented  ·   ·  Flag as inappropriate

    With the "Start a new conversation" field at the bottom of the screen, it makes it easy for inexperienced users to begin new conversations instead of contribute to an existing thread.

    For chat systems that don't allow threaded conversations, a text field at the bottom is the proper way to chat, but in Teams, this is the way to split conversations into unfollowable tangents.

    So please make it so that a user needs to click a button before they can "Start a new conversation", so that it isn't done by accident.

  • James S commented  ·   ·  Flag as inappropriate

    We connected our room up to VSTS to replace the old team room that was part of VSTS itself. We're seeing that replies to conversations get lost *really* quickly...it would be nice to have some sort of way to disable replies, or at least make them more discoverable. There is definitely an ambiguity whether to create new conversations or reply. We tend to use the room where each event/message is its own discrete thing, not as the starting point for a threaded conversation.

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