Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
Rollout of the new conversation button to the general public is complete! Enjoy.
838 commentsComments are closed
Bob Maguire commented
I appreciate what you're trying to do to fix the broken threads. I have no problem with the idea, but the execution of it has a problem.
You only went and made it look almost exactly like the "↓ New messages" button, so I find myself clicking it all the time because I think there's more conversation that I'm missing.
As other people have already said, it unduly draws my attention.
Matthew Jarsky commented
I imagine this was tested and shown to increase the number of replies to existing threads and reduce the number of superfluous "New Conversations". I really hope so, in any case.
But in the absence of seeing the test data, I can only agree with other posters, such as Rob who are saying things like: "I'm sorry, but this button has made the issue worse. The size and color draw attention to it. What is needed is something to draw attention to the Reply box."
My assingment button is not shown
and in chat convertion is restricted
and also show we detecd a slow connection and meeting link is not open
Plss help fast my study os stoped
Reply to conversation was the problem, not starting a new conversation. At least make it an option to turn on or off this button.
Not to mention that in order to use some of the macros (e.g. attachments or text formatting) now we have to click TWO buttons (New Conversation > [Macro]). As a developer, I have to post code snippets all the time to communicate with my team on issues that need troubleshooting so now I have to click away to do that now (3 clicks: New Conversation > Format > Code Snippet).
If you really insist on creating a button to start a new message, at least make it such that you can also just type a message in a channel without clicking the button. Or implement a toggle feature.
Dave Hoder commented
This is great and I think will go a long way toward getting users to stop creating a new conversation instead of Reply. I've even done it several times and I know better!
I do agree that more emphasis should be put on the reply button though.
This new feature is awful. Even more interesting is that you guys didn't make this a toggle
So what makes this frustrating is that it seems that the direction that Teams is going is completely different than what Slack and other business communications tools do. The point is to make communication fluid and dynamic, quick and painless. Putting a "new conversation" button implicitly adds a barrier to communication.
Already I've seen the amount of teams chat reduced because of this - this is not a good thing, I WANT to see "new conversations" even if those conversations are superfluous.
It's obvious that Teams has no concept of what IRC is/was and the key tenants behind it were which then play into the kinds of functionality that it provides. Making @ commands tied to mouse movement is as boneheaded as this functionality.
Christopher Townsend commented
Just why? Whats the point? So many other issues and this is what the focus has been on?
Please let me turn this feature off.
Seriously?!! REVERT the "New conversation" button back to the original text box! I don't want to have to click on a stupid button every time I want to type a new message! This is seriously a major step backwards in the usability of the application!
I'm sorry, but this button has made the issue worse. The size and color draw attention to it. What is needed is something to draw attention to the Reply box.
How do we turn this feature off please? There should be at least an option to turn this OFF!
Button is worse! yes it needed some sort of distinction but now it's just a pain.
Marcus Fields commented
I understand why you implemented the 'new conversation' button and the effort that went into it, but it's such a barrier for getting people to engage with a channel.
The design for making a distinction between starting a new thread or replying to one should make a team's collaboration and engagement simpler, not more difficult.
Bad UI - Button should be right justified or take up whole space. Button is distracting and does not fit with dark theme. Settings should be allowed to turn button on or off.
Appreciate the original problem to be solved and the effort that went into it! But the click count is a major turn-off, so I, too, attempted to give feedback pushing for a different direction:
I get where you were going with this, but the button is distracting.
Please reconsider and go back the way it was until you figure out a better way to address the issue.
Let's support at least an option.
[Deleted User] commented
Horrible UX - very annoying to have to click a button each time I want to start a new chat.
This should be configured as 'optional' in the UI and not an all or nothing. While it may help some people, it is less efficient for others that have no issues being able to reply to threads vs start a new one and now have an extra click each time they need to start a new thread.
Whats even more amazing about this whole thing is how many think its a great fix.
And there is no point asking for any changes or tweaks to this update since it only took 3+ years to get the glorious button.
Is there any way/config to set up the previous one back?