Better visual delineation between `Reply` and `Start a new conversation`
It's very confusing to new users that there is a difference between replying to an existing conversation and starting a new one within a channel. This is a visual thing as much as anything else. The 'reply' buttons are not naturally attractive if you just want to start typing a message. There should be a logical gap between the bottom of a conversation and 'start a new conversation'. 'Start a new conversation' needs to be separated visually, as if it's a second order command rather than a first order...reply.
We have been iterating on different designs and are starting to test internally. I don’t have a timeframe but will keep you posted.
This is the single most frustrating part of a very good piece of software. It seems so small and is SUCH a hassle especially snice a cant delete anything from a thread which is deeply lame in and of itself.
The main issue is that the boxes are too similar. Just put a big "New Topic" on the start new conversation so we can easily tell the difference please. Or colour the input box a different background. That's an easy change and would help today and you can carry on and work out how to fix it in a better way behind the scenes. This has been pending for more than a year and yet it's still like it now and our channels are peppered with new conversations started by accident.
Chris Wordsworth commented
*An illustration to go with my previous post
Chris Wordsworth commented
UI suggestion: Flip the channel view around to a top-down approach, with latest threads appearing at the top and 'start a new conversation' above that, similar to the Facebook layout.
Having observed several new companies and less-experienced individuals make the same mistakes over and over with this problem, it has occurred to me that perhaps they are associating a bottom-up view with peer-peer chat scenarios.
I have seen the same occur in Teams AND in Slack, so to those suggesting Slack's layout - I disagree.
So I just switched to Teams and can't stop the instinctive act of typing in the Start a new conversation window rather than the Reply window. This thread made me feel better, in that, apparently, it isn't just me. But it's rather troubling to see three years of complaints and more than a year of Working On It. Can't you just require me to click in a box to display the cursor, which would make me type in the intended box, rather than having the cursor default to the start a new conversation box?
Stephanie Hudson commented
Even the "working on it" is over a year old now.
Hey - at least we can now pop chats out into their own window!
Captain C commented
Well it happened again as it does most days - started a new conversation instead of replying to a current one. This was reported as a problem to you over 3 years ago - over a year ago you guys were "trying out new designs" . What happened to those? Seriously - this is winding us up so much - are the current team not up to sorting this out? it's been THREE YEARS. THREE YEARS for a simple UI fix. What is the problem with fixing this?
@anonymous the only thing they have done in the mobile app is separate the /New Post/ link further from the Reply (and just barely).
The last reply is still shown below the topic and that gets messy, especially if replies are long. Threads should appear to the side and only when called by clicking "show thread". Obviously there is not enough space for such in the mobile app, but please stop showing the last post with the topic. Again, Slack has implemented this perfectly in desktop and mobile viewports. Its very doable.
Makes me wonder who is doing UI design....
It's done in the mobile app, please add to desktop. Even keep it the same for consistency. It's driving so many of us crazy!
Wow - years later and this is still a problem. The old thread around this was closed (https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16925779-hide-the-reply-button-under-every-message?page=1&per_page=20)
..and here we are years later with the same problem. The simple answer is > copy & enhance the way SLACK implements threaded conversations around a channel topic. Its clean and efficient with no fuss. Don't understand all this back and forth. Come'on Microsoft - fix this already.
As for the problem of people inadvertently starting a new topic which belongs in the thread of an existing topic, simply have a *program option* for prompt to verify that they want to start a new topic. So thread responses don't get prompted, but main channel posts do.
Mickael Lacoste commented
It's now available, good news, I don't have to fight against new thread instead of answer anymore ! Thanks
Leonardo Carreiro commented
It is a simple change to resolve this issue. How difficult would be to do something like this (see attached image)
Tim Sanson commented
Glad it's being worked on... it's taking way too long... too busy trying to make video chat compete with Zoom... I don't care how many people I can see in a video chat, I don't care if I can't make it look like I'm working at the beach... but I do care that I can't keep entire conversation threads together, and worse, that it ends up branching into multiple conversation fragments that we will never be able to track back to a year later if we need to go back to what we did on a topic... (I've started adding random bridging keywords like "brontosaurus" to the main conversation and important orphan threads so at least I can at least somehow partially reconstruct them with Search)
"Type a new message" box is too close to (and often in front of) the Reply button... Move the jolly thing... make it a big red button in the Channel banner at the top... how hard can it be???
+1 what Dave Mackersie said!!
How long will the internal test last? It's been over a year.
Alex, do you have an update on this?
Dave Mackersie commented
I feel like I am fighting a losing battle, constantly trying to get people to use "Reply" instead of "Start a new conversation." All it takes is one person to make the mistake, and a nicely threaded conversation falls apart. Sometimes I will delete people's "New Conversation" and repost their comments it as a reply, but that doesn't always feel right. I don't want to be conversation traffic cop.
While not an official announcement it looks like they have replaced the text bar at the bottom in channels with a "New Conversation" button in the Teams "Preview" interface per 4:05 in this video: https://youtu.be/_IVOV3G8mZ4?t=245 Not sure why it is taking so long to release this.
Hello @Alex. I'd hardly call no response for 13 months a way to 'keep you posted'. After all this time it would simply be polite to acknowledge that someone, anyone from Microsoft still has a presence in this forum. Thank you for your understanding
Is it possible the "Start a new conversation" box could be a plus sign in the top right of the Teams channel and pop up/flash screen a window to allow you to manipulate the conversation to be started in the window?
It NEEDS to be moved from the continuously scrolling feed where the reply button is almost hidden between the start a new conversation box and the conversation that has been started.
Clearly this is a hot topic and needs to be addressed sooner rather than later. This is definitely a design flaw.
Jackson Wages commented
How is this still not done. Please fix this.