Post reply to email as a Reply in original Conversation
Currently, Teams provides the ability to send an e-mail to a specific Team/Channel which gets copied in as a new Conversation. However, if that e-mail is sent to individuals as well as the Channel email address, any replies to the email thread generate a new conversation in the Team Channel. Would it be possible to have a reply to the email thread post as a reply to the conversation in Teams instead of generating a new conversation?
The use case for this is that I sent an email to some clients and copied the Channel address so that all members of my internal Team could see and track the thread without getting inundated with additional emails. When the end client did a "reply all" their response started a new conversation thread instead of being appended as a "reply" in Teams.
This would be extremely powerful. Imagine keeping all emails for a particular help desk query together in one conversation, or jira task, order, contract etc.
There are other suggestions here along the same lines, I don't know how these can get consolidated into one suggestion as I think there is probably more weight to this idea than the few votes here.
Original suggestion was made in May 2017 :)
It is possible to send email to channel "posts" page - GOOD, Once email arrives in "posts" feed, there is "download original email" link..that downloads the email in EML format...why not add there "open email" and "reply to email" and it opens outlook popup to respond to that email. Even better, if the email originates from my inbox, i could de more with that, for example delegate the email to an assistant, BUT i would see the correspondance.
This would make it easier to delegate emails or get a better overview of an email conversation.
This is really an issue for us that email replies are creating a new conversation/post in the channel. I would appreciate having email replies in the conversation thread the same as if someone in the team would have replied to a post. This way the chronology on the replies of the post is obvious and you don't need to search and scroll the channel to recover the full conversation Teams/Email
Earl Manly commented
Any response from MS?
This function would really organize a channel. It quickly becomes a mess as it is now!
Regina R commented
I really like this request.
Using the email link to a channel is a great possiblity to get feedback from people outside the actual team into the Posts section in Teams.
A separate email address for each conversation would be very useful for organization purposes.
Brandyn McKibben commented
I'm trying to push transition from email to Teams as a better means of communication for our organization. Posting DL-Everyone (company-wide) emails to our General company channel in Teams is helping populate that space. Nesting responses into a conversation would make the channel better organized and readable as a Teams based stream.
Cheyne T commented
This would be great. When the team starts replying to an email thread which has the Teams email handle, it becomes a pain to deal with. All the new conversations make for a poor experience and not a consistent thread as it should.
We have email set to a common support mail box auto forward to a Teams Channel if someone replies all to that email that reply also gets forwarded.
Seems Teams should track the conversation Id in the email headers as applicable to add the reply in the thread.
If possible it should just add the latest reply, not the complete email chain each time.
The eml download link can provide the full thread.