Post reply to email as a Reply in original Conversation
Currently, Teams provides the ability to send an e-mail to a specific Team/Channel which gets copied in as a new Conversation. However, if that e-mail is sent to individuals as well as the Channel email address, any replies to the email thread generate a new conversation in the Team Channel. Would it be possible to have a reply to the email thread post as a reply to the conversation in Teams instead of generating a new conversation?
The use case for this is that I sent an email to some clients and copied the Channel address so that all members of my internal Team could see and track the thread without getting inundated with additional emails. When the end client did a "reply all" their response started a new conversation thread instead of being appended as a "reply" in Teams.
This function would really organize a channel. It quickly becomes a mess as it is now!
Regina R commented
I really like this request.
Using the email link to a channel is a great possiblity to get feedback from people outside the actual team into the Posts section in Teams.
A separate email address for each conversation would be very useful for organization purposes.
Brandyn McKibben commented
I'm trying to push transition from email to Teams as a better means of communication for our organization. Posting DL-Everyone (company-wide) emails to our General company channel in Teams is helping populate that space. Nesting responses into a conversation would make the channel better organized and readable as a Teams based stream.
Cheyne T commented
This would be great. When the team starts replying to an email thread which has the Teams email handle, it becomes a pain to deal with. All the new conversations make for a poor experience and not a consistent thread as it should.
We have email set to a common support mail box auto forward to a Teams Channel if someone replies all to that email that reply also gets forwarded.
Seems Teams should track the conversation Id in the email headers as applicable to add the reply in the thread.
If possible it should just add the latest reply, not the complete email chain each time.
The eml download link can provide the full thread.