Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Matt Hopkins commented
doesn't even recognize a device even after a restart!
iPad Pro 2 + Apple USB Cam Connection Kit + Sennheiser USB phones,
All other apps work with the phones and mic
There is no gear icon in Teams on the iPad to route the audio to the correct device
Interesting, I had this problem too. Had my default sound set to pc mic and speaker but, apparently there is another sound setting in Teams called "Audio Devices" where I had to set it to "PC Mic and Speakers" even though the fields below that clearly list Speakers and Mic as already set to PC speaker and Mic. I find it confounding and disturbing that Microsoft cannot develop an app that uses their own Operating system default settings.
USB Headphones work just fine - just not in Teams - rather embarrassing. Everything works fine in Skype...
I am also unable to use my bluetooth headset with Teams. This is a bit ridiculous don't you think?
Everything works fine in Skype.
This is a major flaw and definitely needs to be address ASAP.
If you have Skype and Teams on the same desktop, and use Skype, you then can hear nothing in Teams. If you exit from Skype, the audio in Teams will work again.
We are getting this error "your microphone isnt working connect a different device or try reconnecting"
I seem to be having a similar problem in Teams on Android.
There is no place to change which microphone is being used, after connecting my bluetooth headset. This makes Teams horrible to use. Even restarting my phone and connecting my bluetooth headset before starting Teams did not resolve the problem.
Please fix this! Just take a look at how the competing mobile versions of GoToMeeting, Skype, etc. work. It's not brain surgery!
Артем Арте commented
Are there any updates abo8ut this problem? This problem is a blocker!
The problem is still actual. One day my teams stops to see the Platronics USB headphones. I can't even connect to any voice chat using desktop application. By using online teams app via browser it works fine. Restart, reinstall and disable of the skype - nothing helps.
You might need to have the device plugged in before you start teams so that when it loads the audio device is loaded
I'm using both Teams and BSkype on the same computer via headphones with a mic.
BSkype has no issues, while in Teams I have an option to use either PC Speakers + PC Mic or Headphones(speaker) and PC Mic, but no option to use Headphones MIC!
People are always complaining that sound from me is very low. As soon as I switch to BSkype - all is perfect.
Also Teams doesn't recognize if headphones are plugged in during a call - I use standard 3.5mm jack. BSkype recognizes no problems.
Hi I am using a Plantronics Savi 740 which Teams recognizes, but neither the speaker or mic work, I can flip over to my PC speakers/mic or a Jabra puck and they both work. Made sure my Savi has the lastest firmware and still no go, please advise. I also logged out of Skype and even went so far as to stopped Skype via the Task Manager thinking there was some sort of a conflict. Also, made sure I have the latest version of Teams.
Israel H commented
If you have Skype and Teams on the same desktop, Skype will lock the audio device, especially for one to one chats. If you exit from Skype, the audio in Teams will work again. A bit annoying
Tom Beverly commented
My problem might be slightly different: I can choose my Logitech headset in Teams under Microphone, but not under Speakers. There are two other things listed under Speakers already, but no matter what I do (unplug/replug, completely shut down Teams and restart it, etc.) I cannot make Teams recognize my Logitech headset as an option for speakers.
Teams clearly sees that the headset is plugged in, because I can use it as my microphone, but without also being able to use it as my speakers, that doesn't do me much good.
Uninstall then reinstall works for me
Brian Coombs commented
While not marked as such this is fixed in the 17th Jan release. When I plugged in the USB headset I got a pop up asking if I wanted to use it for Skype. Said OK and it then worked for a Teams call without having to restart.
Gino Filicetti commented
Works perfectly on OSX, same in Skype For Business Mac (not the old Lync client). Sorry I know that doesn't help but it could be an OS level problem.
Same happens if you plug in a usb webcam. Unless you quit Teams entirely and then restart it you can switch to the USB camera.
Mark Noble commented
I've noticed this as well.
I have a microphone I got with the Xbox One Chatpad that I use for conference calls. If I start a call with it plugged in and then look at the audio settings (which I wish I could modify when not in a call!) I see my headset represented by blank entries in the drop-down for microphone and speaker selection in Teams call settings.
When I started the call without the headset, then plugged it in, nothing changed, I could click the drop downs but the laptop internal speakers and mic were the only choices.
My team has had this issue with an external microphone as well. Plugging in a USB "Rock Band" microphone made by Logitech results in the microphone being detected by the PC but unavailable to the Teams application.