Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Syed Sadiq commented
I have the similar problem, hoped I will find solution here, well, the original email dated 2017 and the issue isn't resolved yet. Hats off!
Bob Wright commented
Solved. While in meeting, clicked on "More Actions" > Show device settings. Under "Audio Devices" selected "Realtek Audio" (the option other than "PC Mic and Speakers") Immediately switch audio to my headset.
I have same issue, Soundcore P2 bluetooth headset, working fine on other Windows 10 applications, Teams says they are there in 'settings' but doesn't work, i have to switch them off an use laptop speakers or wired headphones instead ,a real pain. Please fix microsoft!!!
Ted Felouzis commented
I have a Dell Soundbar connected directly to my laptop and a Dell Display Docking Station also connected to my laptop. When I join an MS Teams meeting my audio does not work through either my Dell Soundbar or my laptop's speaker. When I unplug my Docking Station, the default speaker works again. Apparently MS Teams is not playing nice with my Docking Station.
House Bound 70 commented
I had the same problem. On Windows 10 go into the settings and search for sound, make your headset the default speakers. This just worked for me
This bug is a pain. Come on guys fix this
Victor Fung commented
I found MS Team cannot recognize my headphone (lines) even I quit Team and start again Really annoying.
cannot hear from my wireless headset, only from pc directly which bring a heavy echo, very irritating
Having similar issues to everyone else.
Using a pair of Sony MDR-ZX110AP wired headphones is fine - Windows10 recognises the headphones and Teams utilises them ok.
However - with a pair of Sony WH-CH500 Bluetooth headphones - Windows10 recognises them fine, but Teams completely ignores them, even when I specifically set them as the device to use in Teams, Windows, and anywhere else. Everything else recognises and uses the headphones for sound in both directions.
Colin Davidson commented
See my issue with my Microsoft Headphones in detail.
I'm very disappointed that it's a teams issue as teams is constantly evolving and these are flagship headphones.
This is a consistent problem with everyone on my team at work. The OP was 2 years ago - why hasn’t this been addressed?!?!
The only workaround to make it work is remove and plug in headphones multiple times which you have to do settings from PC to headphones to again PC and custom and again headphones. In short just keep changing settings until teams recognizes correct one. Always takes me 5 good minute to do it everyday,
Vinay Sahukar commented
I have the same issue. I have promate Bluetooth headset. DOes not work with teams. I can pair, hear windows sounds, even hear the ringer sound in settings of teams. But when i go on call, i cannot hear anything from the other end.
Mike Harvey commented
When I unplug headset, Teams auto-selects "PC Mic and Speakers", but when I plug them back in, Teams does not detect them but keeps using PC Mic and Speakers. This is super annoying because I have to manually go into settings and switch it. Often I am on a call and forget to switch it until people can't hear me, or complain about not being able to hear me (default laptop mic), or complain about feedback from laptop mic.
Garth Elliott commented
I've tried several different (wired) headsets with Teams, both audio jack and USB. All these headphones (for both for audio and microphone) work for all other sources of audio, including testing through Control Panel. However, none work with teams.
I have a mac computer and when I click on unmute during a meeting in TEAMS nobody can hear me. How can you help? My sound level is fine, it just doesn't come of mute.
Ben Forbes commented
I am having major issues with my Jabra headset and Teams.. It is Teams on my laptop as i dont have issues on my iphone and ipad.. Basically its a rarity they actually work. Really frustrating as I am trying to work from home in the lockdown and I am getting no help from Microsoft or Jabra
I've been having major problems with my headset in Teams. Particularly if I've come from a Zoom call. The only way to fix it is to shut down Teams. However just closing the application doesn't close it. You need to go into Task Manager and End Task. Then restart Teams and it works perfectly.
It's not perfect, but it works every times so far.
Same issue, very annoying.
I got it working with my Air Pods several times by changing the audio settings in Teams. I have to keep fiddling with the settings until it works in Teams. Changing it from "PC Speakers" to "Air Pods Stereo" to "Air Pods hands free" until it works. It works for a few minutes then the audio cuts out again. My mic works but I can't hear them. My Air Pods work on this Del Lattitude 7490 laptop for Sirius XM and that is all. Teams and Skype do not work consistently with the headphones--just the mic.
I have Bluetooth turned off on my phone.
Update: I went to Sound Control Panel, Headset (my Air Pods), Advanced and unchecked the "Allow applications to take exclusive control of this device" under Exclusive Mode. This did not work.