Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Shihaj Jabbar commented
Make sure you connect to Bluetooth as a "headphone" and not as a normal Bluetooth "device".
Also once you are connected , restart Microsoft teams.
Hopefully it should work.
Best of luck :)
Microsoft do not listen. The ability to provide feedback is an illusion only.
You would have thought something as sophisticated as Microsoft Teams would have the ability to detect all devices at all times and know which one is your preferred. Released far too early and the developers obviously use some other software anyway.
Just bought (with my fingers crossed) the Logitech H390 headset. I get audio no mic. Teams seems to be ****
It is easy. Go to More action. Then device settings and go to Audio settings. Here you have to select the input device. Choose Head phones instead of internal PC Mic
Same issue as a few others on here, using MPOW HC5 headphones. Teams picks up the sound but there's no mic.
Same issue as a few others on here, using MPOW HC5 headphones. Teams picks up the mic but there's no sound.
Martin Robertson commented
Very unreliable with Teams (and MPOW headset) ... ... so as to be unusable. I have no incoming audio, but microphone is OK.
Latest trick seems to be restarting the headphones (on/off) and in Teams changing the Audio Device to MPOW HC5 Hands Free AG Audio.
Double clicking the power switch on the headset seems to help and changing the volume on the Speaker slider.
Not really sure which activity is solving the problem or whether its an MS problem or an MPOW headset problem.
Very painful :-(
Vinay Anroedh commented
It only works when I restart my phone before opening teams. I have my USB-C headphones plugged in before I restart.
It's the same with regular headphones too. Being able to use them is hit and miss. Sometimes, restarting Teams does the trick, and other times it doesn't. It can be really aggravating when you are working from home and you can't shut the other noises out. Not only that, but being able to use headphones is also important for security/privacy reasons. Getting this solved needs to be made a high priority.
Same problem! Powerbeats Pro. Can hear the call rings, then audio cuts out as soon as the call in answered. PLEASE FIX this issue!
Same problem here! Wired or BT headphones don't work for Team on Windows 10 - however, they work just fine when using iOS Teams app. That's fine for just audio calls, but usually on a Teams call I have to do screen share and since the iPad is a personal device, I don't have what I need on there to share. So frustrating!
I've just discovered this problem, or at least similar. MPOW HC5 Bluetooth Headset. Works fine in everything but Teams. Teams calls ring in on the headset quite happily but once into call, no sound at all yet Teams is able to use the headset mic quite happily!
Have changed the settings on Teams but still makes no difference. Any clues
Bob Wright have fixed it:
"Solved. While in meeting, clicked on "More Actions" > Show device settings. Under "Audio Devices" selected "Realtek Audio" (the option other than "PC Mic and Speakers") Immediately switch audio to my headset. "
I've tried connecting with Beats Studio 3 (both as bluetooth and as wired), Galaxy Buds, JDL wired buds, Samsunng wired buds, and generic wired buds. I CONTINUE to have problems with Teams and only Teams (no issues in Skype).
The bluetooth devices work with the microphone, however I can't hear audio within Teams (I can hear with every other application though). I've checked my bluetooth driver, all good. I've tried messing around with every suggestion regarding enhanced sound and others, NOTHING works.
The wire buds (all of them) work intermittently. The issue here is with my microphone though. People say that I'll sound great, then I'll be really quiet. Again, this issue is only with Teams (no other application is having this issue with any of my headsets). I've got hundreds of dollars invested in different headsets, yet Teams is your typical rushed application from Microsoft that does not receive the attention it needs once it goes live (and yes, I'm a longtime Microsoft user). Please, please step up and figure this out!
Dan K commented
The same problem here. First, Teams suddenly stopped recognizing my cell head set after several weeks with no problem. So I switched to my older pair of over the ear headphones. Worked fine for a week or so, then Teams also stopped recognizing those phones. The randomness of this is very annoying. I tried unplugging and plugging again: that worked at first, but then that too stopped. Having to change settings when the meeting starts means you miss part of the meeting. Now I find that the problem is unsolved after at least two years! Bad, bad, bad, Microsoft.
same issue here. |Teams does not recognise my earphones . Frustrating because I cannot speak with my clients .Does anyone has a solution to this?
I have a set of Soundcore P2 bluetooth earbuds and it is inconsistent when it works and isn't 100% reliable. The audio appears scrambled at times. When it does work it is decent but too many times I have to mess about with the bluetooth/audio settings to get them working.
My wireless headphones kept dropping so I bought a pair that plugs into the headphones port in my Dell Latitude and they work great with every program BUT TEAMS! I manage the school social work and psychological services for a major school system in GA and I also have 3 kids of my own who are remote learning so I have to make sure that I am protecting private information that is being shared in out meetings and so far the way to do that is close myself up in a room and that is just unacceptable for this day in time with all of the technology that we have at our disposal.
Torsten Fendler commented
Same issue here. Still a long way to go until Teams can replace Skype for Business.
The suggested workarounds are not practicable if you quickly need to join meetings.
Quite a shame that this topic is still open after more than three years...
I got this working for Airpods Pro.
I found that deselect Enable audio enhancements in the Advanced tab under the hands-free properties work for me. Just toggle and apply, and deselect apply again will bring back the sound for the next time.