Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
USB Headphones work just fine - just not in Teams - rather embarrassing. Everything works fine in Skype...
Microsoft why are you sending alpha products to production use!
Same for bluetooth audio devices
Same for me. When plugging in my apple ears during meeting I do not hear sound anymore.
My solution: close teams fully (normally it stays in background, so close task in task manager) and restart teams.
Even restarting hasn't worked for me. The headset will work through Teams on my cell phone but not on tyke laptop.
Of course... because its Microsoft
Same problem here.
Using MPOW HC5. Everything is working in Windows, I can record myself and hear sounds.
In teams, it doesn't allow both the headset speakers and microphone to be used at the same time.
HC5 as speaker, HC5 as microphone -> No audio.
HC5 as speaker, computer microphone -> Works (but through computer microphone)
Computer speaker, HC5 as microphone -> Works (but using computer speaker)
How can I get my headset to work both as speaker and microphone at the same time in Teams?
I am having the exact same problem. Windows 10 automatically switches from and to my Bluetooth headset without any problem. Microsoft Teams does not. Though when going to 'Settings' > 'Devices' > 'Speaker' I can select the Bluetooth headset from the dropdown list manually in Teams.
Yes you need to plug in your headset and then restart your mobile phone before you start Teams for it to detect the headset.
David Isaac commented
Adding my vote here not for USB for for Bluetooth. MPOW HC5 works with Windows 10 but not Teams...if mic is enabled, speakers cut out. ONLY with Teams. Teams seems to be bypassing normal Windows driver. MPOW HC3 works sort of: Teams does not respect the Windows volume control, but only its own volume control. Seems Microsoft (Teams) is not compatible with Microsoft (Windows).
I was facing the same problem with my Beats X.
it was detected but not working properly.
i removed and re-installed it like 4 times (On Windows Bluetooth), and at the end, it worked.
What made it work, is to not click on Add new device as soon as it appeared, but to let Windows detect all details of the Bluetooth device. (I waited like 15s).
I noticed it went from "audio devices" to "Beats X" after some times, means Windows understood after some time, what device was being connected to it and eventually got the right drivers.
All good now, mic and speaker working on my Beats X headsets.
So it was not a TEAMs issue, but rather a Bluetooth connection to Windows issue (at least for me).
Teams is to be franc pretty cool. Great job MS. (Skype for Business was really really bad by the way)
Hope this helps
Susan Kingsley commented
I have rebooted and restarted teams - still doesn't work - not for wired or BT headphones. Ridiculous
Setup as follows
Headphones (JBL TUNE500BT Stereo)
Internal Microphone (Conexant ISST Audio)
It is EXTREMELY annoying! I had our IT team wipe my laptop and reinstall everything which took hours, I'm on my 2nd new pair of bluetooth headphones - this time very high quality ones that work brilliantly with everything else other than Teams!
Totally unacceptable and needs an URGENT fix. We need privacy when making calls!
Just show me one bloody software that Microsoft got it right at first instance since windows 3. or I feel generous now, windows 95!!!!
Same problem here.... no BT no nothing, plain simple plug and play earphones that you put in your ear, so simple that they even dont stay in your ear longer than 5 minutes, still voice comes out fm the laptop speakers.
Try to trouble shoot, that option is more time consuming and useless than my ex wife... I mean come on guys, really...? If you can't sort it out just leave the Skype for Business work.
Yes I'm talking about the same skype that you have toaken over and ruined eventually..
I bought BT headset for my kid online school. Headset is great, good quality and works fine with laptop, phones, Fire stick but when used for Teams, it won't. Tried by changing Device out puts but no luck.
Same issue with my plug in senheiser headphones, works on the my Surface pro laptop on all other apps including Skype and Webex, completely frustrating and unpredictable on TEAMS. Hugely problematic.
In our organization some of the Bluetooth headset not work with Teams.
Had the same problem and the Beats are finally working. The settings I thought would work, did not OR it would work for 5 minutes and drop.
On the laptop I set device to: Headset (Beats Solo3 Hands-Free).
On Teams device settings I had to set the following:
Audio devices: Custom Setup
Speaker: Headphones Beats Solo 3 Stereo
Microphone: Internal Microphone (laptop)
Hope this helps.
Hi I have the same problem. I connected a brand new JBL Retro Flow bluetooth headset, it works fine with audio and mic until a few seconds into the call and I stop hearing the other person. I had to completely stop using bluetooth headset and switch to a plugged in headset for it to work. Even the plugged in one is a hit and miss in terms of the mic.
Darryl E commented
MPOW HC5 Bluetooth Headset not working with Win10 MS Teams - I also cannot get this to work. They can hear me thru the HC5 mic but I cannot hear them on the headphones. I have restarted Teams and set Audio Device Speakers to MPOW HC5 Hands Free AG Audio and tried MPOW HC5 Stereo. Skype and Chime and Webex work fine.