Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Brian Coombs
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73 comments
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Anonymous
commented
I have microphone built in my webcam. Works fine in any other program, except Teams. Teams recognizes the mic but no one can hear me!
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Anonymous
commented
In my mac settings I can see that my EarPods' microphone is being picked-up, but no option for external microphone in Teams' settings? Only headphone output and built-in microphone input. Would be excellent to have my voice go through my EarPods' microphone instead.
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Anonymous
commented
I am so glad to see it is not just me. This problem has been driving me cray cray and I’m hating meetings where Teams is being used. It’s new for us in my organization. Nobody else seems to have a problem. I’m wondering if it’s when I join as coach mated to when the organizer joins. I’ve gotten my headsets to work with Teams once so far and that’s it.
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Anonymous
commented
This is a very dumb design flaw. To change playback and/or input device while Teams is running, you have to go into your settings within Teams.
MS, this is bone-dead dumb. The app MUST play well with the OS. If the default OS behavior is to switch to a newly-plugged-in playback device, Teams MUST do this as well. Requiring users to dig around in non-obvious app settings dialogs is HORRIBLE design.
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grace
commented
Please fix..I'm having the same issue. When I plug in external headsets....I can hear but people can't hear me! My headsets USED to work and then all of sudden I'm having this problem.
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Michael Sparks
commented
Microsoft, please fix this... no matter how many times I quit the app and reconnect BT headphones, and restart teams, it still won't connect. Does not make for productive meetings so I am missing out on so much!!!!!
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Anonymous
commented
The only way i figure is
1. BT earphone / headphone - for speaker
2. Mic - use built in mic (from laptop) -
SN
commented
Would love a fix for this also
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Andrew Fuentes
commented
Still no resolution to this. Mac user with external mic that works PERFECTLY in any other application. MS Teams is the only one that will not recognize the external mic. Pretty sad.
Edit: I have tried every combination of quits, restarts, adding and removing permissions in Security and Privacy. Teams knows it's there, but will NOT port through the audio.
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Anonymous
commented
I experienced the same problem with the stand-alone application of Teams under Windows 10. The USB headset (HyperX Cloud 2) shows up in the audio and video settings in Teams, but I still get the error message "Your microphone is not working". Audio works, but not the microphone.
It makes no difference if I connect it before I start Teams or after. The headset works with every other type of communication software (Skype, Steam Chat, etc.) and audio recording.
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Kok-Yan Lo
commented
I'm using the Linux client on Ubuntu 18.04.4, with a USB Logitech headset.
If I plug my mic in after starting Teams, I always get the "Your microphone is not working" error message when I join any call. I can hear audio through headset though.
The mic is detected and working from the OS perspective - I can see and preview mic level in "pavucontrol" (Volume Control)
Work-around: Restart Teams....
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Neil
commented
I think I found a very simple solution: close the Teams program. Get your AirPods linked on Bluetooth. Open the Teams program, and you are connected. It worked for me -- let me know if it fixed the issue for you.
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Anonymous
commented
I had mine plugged in prior to the call and it did not recognize it either. Showed as the correct device, but I could neither hear nor be heard. Had to switch to a plugged in device.
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JPG
commented
Weird, I can get my Sony wireless headsets connected and useful for both Mic and Audio; but, I can't get my airpods to work on the audio. When using my Airpods I have to play the audio thru the laptop to hear anything. The mic on the Airpods works for everyone on the call. Airpods are selected both in the laptop settings as well as both settings in Teams for Mic and Speaker. Strange. Would love to use my Airpods in this function.
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Kate
commented
Trying to use Teams to work from home, however it does not work with my USB headphones. Tried quitting out and restarting, does not work. The sound continues to come through the computer speakers.
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Karen
commented
Turning Teams off and restarting was the only way I could get a pairing
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Eliza
commented
Hi All,
In the call, click the three dots next to the camera and mic options, you'll see an option that says "device settings"
This will open a menu that allows you to select the output.
I had to manually do this even after pairing with the computer. -
Anonymous
commented
For me, Logitech USB headphone works with all applications (skype, google hangout, etc.) except TEAMS. Quit TEAMS and restart does not work. TEAMS insists on using the computer speaker and microphone. For some reason, does a really poor job on microphone. Everyone complains they cannot hear as I am shouting at my computer. Fix this!
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[Deleted User]
commented
cant use airpods!
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Mihai
commented
I have an USB microphone that works with Skype for Business but not with MS Teams. The device is recognized by Teams, I can select it and the gauge shows the microphone is working (If I touch it the gauge reacts), but it does not work in conversations. I have to switch back to the laptop's incorporate mic array, which works.
I checked privacy settings, MS Teams is not in the app list and the same is valid for many other apps. Skype isn't either, thus I don't believe that is the cause.
