Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Brian Coombs
shared this idea
148 comments
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Anonymous
commented
Very annoying issue
in my Case i could make SteelSeries Arctis 5 to work with MS Teams web app
Fix was Similar to that from Rowan but instead of disabling one of Arctis Headset / Headphones
I`ve disabled build in Realtec speakers anad Mic and sould vas redirected to Arctis.....
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Ankit Khurana
commented
Headphone Mute and End call button doesn't sync with Teams. Tried checking online Teams , updated drivers, reinstalled Teams and same headphone works on my colleague laptop on Teams.
Any help would be highly appreciated.
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Jakub
commented
audio doesnt switch to speakers when i pull usb headphones up
what the ****. this is worse than skype
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Anonymous
commented
Yeah this issue is crazy. I have USB headset and it seems if I hibernate the laptop it is a complete toss up if Teams remembers the headset when I turn on the laptop the next day. Funny thing is every other application the speakers and mic work except teams. The only way to get Teams to get the headset back is to restart the computer which is annoying to do daily as a software developer when you are in the middle of things.
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Liz
commented
Wow, this has been going on for 3 years, Microsoft. We need this fixed asap.
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Rowan
commented
Solved this problem in Windows 10
Sound settings -> Manage sound devices
In output devices you will see two Bluetooth devices with similar names
- Headphones
- HeadsetIn input devices you will see one Bluetooth device
- HeadsetMake sure you disable the output device WHICH DOES NOT match the input device
I.e. Disable Headphones
Solved my issue with teams
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Anonymous
commented
I found this in other site:
https://answers.microsoft.com/en-us/windows/forum/all/mpow-hc5-bluetoth-headset-with-mic/2cb00c54-175a-4f4b-affd-6c98176ee49a?page=2If you configure your headset speakers and microphone in Teams and make a call, when start then increase windows volume to 100 and there should be a "bip" and you should be able to speak and hear.
Using MPOW HC5 works, you need do in all calls but works. I do not know why is it possible.
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BigBloke
commented
In Teams, click Activity and then the settings cog wheel..
Click Devices and select your particular hardware.
Just to be sure, make the test call and tell yourself how handsome or beautiful you are today!
Hope that helps. -
Seba
commented
USB Headphones work just fine - just not in Teams - rather embarrassing. Everything works fine in Skype...
Microsoft why are you sending alpha products to production use!
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DT
commented
Same for bluetooth audio devices
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Charles
commented
Same for me. When plugging in my apple ears during meeting I do not hear sound anymore.
My solution: close teams fully (normally it stays in background, so close task in task manager) and restart teams. -
Anonymous
commented
Even restarting hasn't worked for me. The headset will work through Teams on my cell phone but not on tyke laptop.
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Anonymous
commented
Of course... because its Microsoft
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Anonymous
commented
Same problem here.
Using MPOW HC5. Everything is working in Windows, I can record myself and hear sounds.
In teams, it doesn't allow both the headset speakers and microphone to be used at the same time.
HC5 as speaker, HC5 as microphone -> No audio.
HC5 as speaker, computer microphone -> Works (but through computer microphone)
Computer speaker, HC5 as microphone -> Works (but using computer speaker)How can I get my headset to work both as speaker and microphone at the same time in Teams?
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Anonymous
commented
I am having the exact same problem. Windows 10 automatically switches from and to my Bluetooth headset without any problem. Microsoft Teams does not. Though when going to 'Settings' > 'Devices' > 'Speaker' I can select the Bluetooth headset from the dropdown list manually in Teams.
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Anonymous
commented
Yes you need to plug in your headset and then restart your mobile phone before you start Teams for it to detect the headset.
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David Isaac
commented
Adding my vote here not for USB for for Bluetooth. MPOW HC5 works with Windows 10 but not Teams...if mic is enabled, speakers cut out. ONLY with Teams. Teams seems to be bypassing normal Windows driver. MPOW HC3 works sort of: Teams does not respect the Windows volume control, but only its own volume control. Seems Microsoft (Teams) is not compatible with Microsoft (Windows).
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Ricky
commented
I was facing the same problem with my Beats X.
it was detected but not working properly.
i removed and re-installed it like 4 times (On Windows Bluetooth), and at the end, it worked.
What made it work, is to not click on Add new device as soon as it appeared, but to let Windows detect all details of the Bluetooth device. (I waited like 15s).
I noticed it went from "audio devices" to "Beats X" after some times, means Windows understood after some time, what device was being connected to it and eventually got the right drivers.
All good now, mic and speaker working on my Beats X headsets.
So it was not a TEAMs issue, but rather a Bluetooth connection to Windows issue (at least for me).
Teams is to be franc pretty cool. Great job MS. (Skype for Business was really really bad by the way)
Hope this helps -
Susan Kingsley
commented
I have rebooted and restarted teams - still doesn't work - not for wired or BT headphones. Ridiculous
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Anonymous
commented
Setup as follows
Audio devices
Custom Setup
SpeakerHeadphones (JBL TUNE500BT Stereo)
MicrophoneInternal Microphone (Conexant ISST Audio)