Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Brian Coombs
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157 comments
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MzMurphy54
commented
My headset not working with Avaya.
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Paddy Kane
commented
My issue was that my headphones (wired, plugged into jack socket) were not working in Teams, sound only playing through laptop speakers. All settings in Teams were correct. However, if I plugged headphones in FIRST, then powered on laptop, all worked okay in Teams - but, if I then unplugged headphones and plugged in again, they no longer worked. Reboot needed. So, I upgraded to the latest Realtek audio drivers and bingo, issue totally resolved. Moral of the story is DRIVERS DRIVERS DRIVERS, make that your first troubleshooting step. Bill G.
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Gogpre Launch
commented
I've had the same issue and get solved the problem by following this method- https://appuals.com/bluetooth-headset-not-working-with-microsoft-teams-on-windows-10/
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Ronald Buys
commented
Same issue here, Logitech G733 headset where my microphone levels are jumping and sometimes when I am in a chat the sound stops working and only produces noise... same with my usb microphone for streaming, microphone levels go up and down... very bad.
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Anonymous
commented
Same issue here. Latitude 7410 series, latest Teams update, Windows 10 2004.
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Anonymous
commented
I have the same problem. I am using Jabra Evolve 30. It works fine with Zoom, Skype, Avaya but not MS Teams.
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Anonymous
commented
Same problem with Android. Over multiple Teams updates. Teams even says it's using headset but isn't. Android reports using headset and all other apps use headset. Teams won't even set back to device instead of speaker!!! Sometimes force stop helps, sometimes not. Sometimes rebooting device helps sometimes not, sometimes have to reinstall Teams and sometimes that dooesn't work either. Going on for months. Why isn't it fixed?
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Paka7252
commented
Hello everybody,
We have a lot of person on our company with this issue since a few day
Update Windows On 2004 seems to be resolve this issue for us
but, "your phone" application is delete on 2004 update... sharing screen between smartphone and PC is not possible... 1 problem resolve, 1 problem appear....
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Michelle V.
commented
I also have this issue whenever I use Teams after I've been using Zoom. Despite my headset being selected in the device settings, it does not recognize it and used my laptop microphone and speaker. I'm then stuck using that and picking up all the sounds from my household. If I completely log out of Teams and then restart, sometimes it work or if I reboot my computer completely. However when switching between meetings, no one has time for that. I can't believe Microsoft hasn't fixed this problem from over 3 years ago.
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[Deleted User]
commented
Very annoying issue
in my Case i could make SteelSeries Arctis 5 to work with MS Teams web app
Fix was Similar to that from Rowan but instead of disabling one of Arctis Headset / Headphones
I`ve disabled build in Realtec speakers anad Mic and sould vas redirected to Arctis.....
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Ankit Khurana
commented
Headphone Mute and End call button doesn't sync with Teams. Tried checking online Teams , updated drivers, reinstalled Teams and same headphone works on my colleague laptop on Teams.
Any help would be highly appreciated.
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Jakub
commented
audio doesnt switch to speakers when i pull usb headphones up
what the ****. this is worse than skype
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Anonymous
commented
Yeah this issue is crazy. I have USB headset and it seems if I hibernate the laptop it is a complete toss up if Teams remembers the headset when I turn on the laptop the next day. Funny thing is every other application the speakers and mic work except teams. The only way to get Teams to get the headset back is to restart the computer which is annoying to do daily as a software developer when you are in the middle of things.
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Liz
commented
Wow, this has been going on for 3 years, Microsoft. We need this fixed asap.
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Rowan
commented
Solved this problem in Windows 10
Sound settings -> Manage sound devices
In output devices you will see two Bluetooth devices with similar names
- Headphones
- HeadsetIn input devices you will see one Bluetooth device
- HeadsetMake sure you disable the output device WHICH DOES NOT match the input device
I.e. Disable Headphones
Solved my issue with teams
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Anonymous
commented
I found this in other site:
https://answers.microsoft.com/en-us/windows/forum/all/mpow-hc5-bluetoth-headset-with-mic/2cb00c54-175a-4f4b-affd-6c98176ee49a?page=2If you configure your headset speakers and microphone in Teams and make a call, when start then increase windows volume to 100 and there should be a "bip" and you should be able to speak and hear.
Using MPOW HC5 works, you need do in all calls but works. I do not know why is it possible.
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BigBloke
commented
In Teams, click Activity and then the settings cog wheel..
Click Devices and select your particular hardware.
Just to be sure, make the test call and tell yourself how handsome or beautiful you are today!
Hope that helps. -
Seba
commented
USB Headphones work just fine - just not in Teams - rather embarrassing. Everything works fine in Skype...
Microsoft why are you sending alpha products to production use!
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DT
commented
Same for bluetooth audio devices
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Charles
commented
Same for me. When plugging in my apple ears during meeting I do not hear sound anymore.
My solution: close teams fully (normally it stays in background, so close task in task manager) and restart teams.