Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Brian Coombs
shared this idea
34 comments
-
Jon Price
commented
If you're going to pretty much bury the audio settings far away from the dialing interface entirely (like the dialpad during a phone call - why????), at least include the relevant options for that function in a text nav drop-down until you can get around to addressing the lack of an interface for each feature. SkypeforBiz and the rest do all of this, how is it that being able to hear, adjust audio, hang up calls, etc. all has to be removed and hidden while using that functionality?
-
Anonymous
commented
There is issue about sound quality when I am using the Headphone.
Person on other side is not able to hear my voice. really bad application.
-
Sean
commented
Microsoft - Just over Two years ago people posted a problem and there is No solution at this time? This is causing more than a minor inconvenience now. I have several Doctors that cannot use their headsets for Team meetings.
-
Paul S
commented
This issue is still current - where can one get an answer from Microsoft about a fix?
-
Alex Perry
commented
Similar problems using new Powerbeat pro headset ... works for Skype but not for teams - could only convince it to work one way (ie either microphone or headphone) at a time by changing the audio configuration in Teams to custom - which is obviously not ideal for taking calls!
This does work using a Bose QC35 as a headset on the same laptop ... but the Powerbeats work just fine in Skype / go to meeting etc just as others have reported.
Makes teams just a pain in the a** ... please fix soon
-
Anonymous
commented
My headset is always plugged in, and Teams (and the computer) are closed/restarted fairly regularly. The headset works for Skype and GTM/WebEx, but no one can hear me on Teams calls (I can hear them ok).
-
Aijaz
commented
Hi Microsoft, any fix for this? The problem is with any regular audio plug in headset. I have tried 3 headsets that week to work fine with Skype, GoToMeeting and other programs but Teams does not recognize the audio pluged in mic. I connected with my BT and that worked.
Give all the issues logged on this, how about a fix Microsoft?
-
Anonymous
commented
Having same issue on Android Note 9 and now trying to figure out cause. Headphones work on all other applications. This occurs whether headset is bluetooth or plugged in.
-
Anonymous
commented
Discovered that apparently Team considers earbuds as headphones under the speaker section, at least on my laptop. My earbuds seemed to work fine once I manually switched to headphones.
-
Matt
commented
teams lost my mic from my headset and so i killed the teams app entirely with task manager then plugged my headset in and restarted teams. Still no joy. I had to just use chat until the meeting was over today. Other devs are having similar issues.
-
Anonymous
commented
I'm having a similar issue. On android, teams won't recognize when I plug in a wired headset OR when I turn on my bluetooth headphones. this is a HUGE issue and makes it unworkable! you should really fix this!
-
D'Artagnan
commented
I'm having all kinds of troubles with connecting my Jabra bluetooth headphones to Microsoft Teams. Headset works fine with Skype for Business and most any other app/web page but Microsoft Teams is hot or miss. Seems to work more frequently on MS Teams when placing an outbound call as opposed to receiving one but fails more often than not overall.
-
Anonymous
commented
On Android when connecting a Bluetooth headset it was recognized but teams was unable to switch to the Bluetooth output. When changing it would automatically switch back to the main speaker.
-
Unsatisified.w.Teams
commented
The Jabra Speak 510 call controls don't work with Teams. For example, when ending a Teams call I cannot simply click the hang-up button on my Jabra device. I have to go find the Teams screen on my PC and hang-up from there. Same with answering calls.
Will this be fixed?
-
Matt Hopkins
commented
doesn't even recognize a device even after a restart!
iPad Pro 2 + Apple USB Cam Connection Kit + Sennheiser USB phones,
All other apps work with the phones and mic
There is no gear icon in Teams on the iPad to route the audio to the correct device -
kroonr
commented
Interesting, I had this problem too. Had my default sound set to pc mic and speaker but, apparently there is another sound setting in Teams called "Audio Devices" where I had to set it to "PC Mic and Speakers" even though the fields below that clearly list Speakers and Mic as already set to PC speaker and Mic. I find it confounding and disturbing that Microsoft cannot develop an app that uses their own Operating system default settings.
-
Anonymous
commented
USB Headphones work just fine - just not in Teams - rather embarrassing. Everything works fine in Skype...
-
Fountainpenracing
commented
I am also unable to use my bluetooth headset with Teams. This is a bit ridiculous don't you think?
Everything works fine in Skype.
This is a major flaw and definitely needs to be address ASAP. -
Anonymous
commented
If you have Skype and Teams on the same desktop, and use Skype, you then can hear nothing in Teams. If you exit from Skype, the audio in Teams will work again.
-
Bishop
commented
We are getting this error "your microphone isnt working connect a different device or try reconnecting"