Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
Brian Coombs
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49 comments
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Lisa P
commented
Aminy UFO ear piece works perfectly fine on my Mac using Teams, but the same ear piece on my HP laptop using Teams does not. I can hear new email alerts from Outlook, but no audio from others on Teams call. They can hear me, but I cannot hear them. This issue is possibly related to Microsoft's ever-so-fun operating system?? Or just a bad product design with a defect the ever-so-brilliant Microsoft product managers refuse to prioritize. #frustrated
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Gene
commented
I have the same issue. Using Teams, in the "Device settings" for "Audio devices" if I choose "Beats Studio3 Hands-Free" I hear nothing and I don't think anyone can hear me. With that setting the "Speaker" setting becomes "Headset (Beats Studio3 Hands-Free)" and the "Microphone" setting becomes "Headset (Beats Studio3 Hands-Free)" as well. If I switch the "Microphone" setting to my laptop's mike, the "Audio device" setting automatically changes to "Custom Setup" and I can hear the call through my Beats headphones but I cannot speak through them.
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Anonymous
commented
My organization is shifting to Teams and I consistently can't get the Beats to either connect via Teams or stay connected. Please fix this.
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Anonymous
commented
I found a solution to my microphone not working. I went into settings and noticed the speakers showed as my headset, but the microphone was showing my laptop microphone. I switched it to the headset microphone and now I can be hear on calls.
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Ashok
commented
Solution of quitting and restarting Teams does not work, still microphone does not work
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Anonymous
commented
I'd love for a fix for this. My only option is to use my earbuds, and I hate being locked on my computer. When will this be fixed?
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Anonymous
commented
Just joined a new company that uses TEAMs. I have tried plug in headphones, LGTone and 1More wireless in ear buds--nothing works consistently. Fortunately I am currently working at home but this will not be acceptable when I start traveling to client sites and still need to attend meetings. Microsoft please fix!!!
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ctklogic
commented
Same problem with Beats Solo Wireless 3 headphones. Sometimes works, but often, I connect via Bluetooth and people can hear me, but I can't hear them. It looks like a similar issue to what is described below, so adding my voice to the fray. We too want to roll out to a wider company audience, but if this is an issue, I need to warn my users. Please advise on when/if a fix is coming
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Johnny
commented
Just moved from Skype to teams and headsets/usb speakers don't work. Only laptop audio. UGH!!!
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Anonymous
commented
Microsoft pretty much told me this, still no movement on this post 2 years later. https://docs.microsoft.com/en-us/skypeforbusiness/certification/devices-usb-devices
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Taimur
commented
Same issue at our organisation of 450,000.
Sennheiser pxc 550s and a number of wireless headphones are rendered useless.
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Anonymous
commented
Wow, still no solution.
Moving my entire workforce to Teams and just found out it won't connect to car's bluetooth to make calls/participate in meetings.
Major bummer.
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Faustino Leon
commented
MS ****!
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Rommel
commented
Powerbeats pro still not fully recognised.
need to go to settings to set is as the speaker.
but nothing is registered in microphone.Please fix the soonest.
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Anonymous
commented
We try different way to connect the headphones but it did not work, even after restart the computer. Does anybody have another suggestions to try?
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Jon Price
commented
If you're going to pretty much bury the audio settings far away from the dialing interface entirely (like the dialpad during a phone call - why????), at least include the relevant options for that function in a text nav drop-down until you can get around to addressing the lack of an interface for each feature. SkypeforBiz and the rest do all of this, how is it that being able to hear, adjust audio, hang up calls, etc. all has to be removed and hidden while using that functionality?
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Anonymous
commented
There is issue about sound quality when I am using the Headphone.
Person on other side is not able to hear my voice. really bad application.
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Sean
commented
Microsoft - Just over Two years ago people posted a problem and there is No solution at this time? This is causing more than a minor inconvenience now. I have several Doctors that cannot use their headsets for Team meetings.
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Paul S
commented
This issue is still current - where can one get an answer from Microsoft about a fix?
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Alex Perry
commented
Similar problems using new Powerbeat pro headset ... works for Skype but not for teams - could only convince it to work one way (ie either microphone or headphone) at a time by changing the audio configuration in Teams to custom - which is obviously not ideal for taking calls!
This does work using a Bose QC35 as a headset on the same laptop ... but the Powerbeats work just fine in Skype / go to meeting etc just as others have reported.
Makes teams just a pain in the a** ... please fix soon