Improve chat history search
It looks like those designing the Chat are not really using it. Searching the chat history is still an awful experience:
1. When you are in a conversation with a person and want to search for something, you want BY DEFAULT the results from the conversation with THAT person. But no, the smart designer of Chat was thinking to flood you first with a lot of results and then to ask you for few additional clicks to filter what you need...
Please change the default to show the results for the current conversation or add another quick find or provide an option to setup the default.
2. After you spend time filtering the results, someone had the "great idea" to limit the number of the results displayed. Really? So I know that the discussion is there but I'm not allowed to reach it other than scrolling manually few months back?
Please remove the limit of the number of the displayed results.
3. When you click on a found result, the conversation window it is showing only that sentence and the brilliant message: "Go to the channel to see the rest" :)))) And you click that only to discover that you need to scroll manually few months back :))))
Please jump directly to the day/hour of a found result and display the surrounding text.
4. It is not enough that you are limited regarding the number of the displayed results, but the Date range filter does not let you to select a custom time interval, for example: 1/1/2017 - 1/15/2017. You can select only "This year" and then it doesn't show you all the results :)))
5. Scrolling back through chat history it is terrible. You cannot jump easily to a previous week or month and you have to wait patiently until all the intermediary text is loading. Page Up stops working after a slower load of text and you need to click in window to make it work again.
Sorry for the angry tone, but I have a very hard time finding a lot of info I need. It is a pain to find fast and easy
Thank you for your continued feedback, we have addressed #1 in the list above. Contextual search within a specific chat or channel is now available. To learn more, please visit https://support.microsoft.com/office/search-for-messages-and-more-in-teams-4a351520-33f4-42ab-a5ee-5fc0ab88b263.
The feature team continues to make progress on these asks, and we will share an update when one is available.
I also find that when I filter down to find what I am looking for in search that
1) When I click on the post to see more - it seems like it is going to open it in the main window but it is just blank. Can only see what is available in the 'top results' to left of main window in my search/filter.
2) When I try to scroll back manually I cannot go back farther than 2 months.
Is this possibly a limit of my enterprise? I know chats are stored for only 30 days. But why can I see the post I want from 4/22/21 in my search but not pull it up either from search OR manually? Multiple people have tried so I know it's not just me.
Jim Tapp commented
It's absolute madness that there is no way to see the context of a search result, or jump to that point in a conversation. Like the OP said - did anyone working on this program actually TRY the search? I can't think of any other program that would work like this! It's AWFUL and it makes Teams nearly impossible to use for technical things!
Been waiting for this for years now. Any news?
This is something that slows down my day to day tasks and is a major pain point for me as a user. I often do not even used search as it really is more cumbersome than it is helpful.
I can't believe Teams search is this broken!
The linked 'fix' for #1( https://support.microsoft.com/office/search-for-messages-and-more-in-teams-4a351520-33f4-42ab-a5ee-5fc0ab88b263) is also incorrect: it states that "Select any one of the available results and Teams will scroll up to the location of that particular message."
Of course, as #3 notes, Teams doesn't do that (scroll back so we can see the context)--at least not with 'older' messages--i.e. the messages we ACTUALLY NEED TO SEARCH FOR!
Points 3-5 are very upsetting. Just stumbled across this unfortunate feature and am so hoping they fix it soon.
Point 3 is very annoying !!!
Steve Russell commented
With these ideas clearly stated and seen by the developers, why has nothing changed? Searching is still almost useless. This would be a tremendous boost to the usefulness of Teams. How can something so important to the users take so many years to be fixed.
Erik H commented
I suggest a number 6. on the topic starter post:
6. If I search for a Team, why do the results only show the general channel in it? No sign of other channels in the results.
We use the same set of channels in a template for our projects. So people search for the project name and expect to see al list of channels about the topic where they need to add or read. something.
Each of our Teams have the same channel names (input and research, development, deliverables, account, ...) Try to find such channel without the right context in search results....
(See also the suggestion topic about context.)
for the love of all things productive this needs to happen. it's simply unbelievably that this wasn't how it worked right from the beginning. almost all my searched need the context of the surrounding conversation. I'll know one keyword for the entire conversation hoping to see the whole story. As a work tool, Teams is basically crippled completely due to the lack of ability to effectively search. this would be like searching for something in outlook, and the result just showing you the sentence the result could be found in, instead of the entire email message.
Cormac K commented
Point 3 above makes searching for old messages very painful - it would be great if MS could prioritise resolving this issue in particular as we all have so much chat history after working from home for over 18 months now.
Dmitry Dmitriev commented
Hi, we´re 1 year down the road and MS Teams search is unable to find anything past 3 months mark. And if it magically does find the piece of text you´re looking for, it is unable to bring it up as it´s simply looping...
Guilherme Taffarel Bergamin commented
Search is terribly slow. Almost unusable. To be fair, the whole application is very slow, but the most frustrating part of it is chat search and being unable to reply on desktop (thank god you are finally working on that one)
emily g. commented
So much #3 and #5! I am a more recent Teams adopter, and I just assumed that search results would be contextual like every other chat product out there. I lost tons of time trying to figure out what I was doing wrong, attempting to scroll up through 8 months of daily chats until that froze, and even contacting support (more than a dozen messages exchanged with the rep over two weeks before he was able to tell me that this is "by design"). All I needed to know was some time-sensitive info discussed in a previous chat! Please fix!
Tolga Balci commented
In Teams there are so many different ways to search for messages. All of them are confusing to me and in practice a nightmare to find what I am looking for.
I worry that with so many conversations I am now having in Teams instead of Email, I will lose the ability to find conversations about topics and issues that were discussed few years or months back. Outlook is my go to source for these now. Being able to find entire conversations on topics and issues I'm looking for is gold. Teams is a fantastic application for communicating but I feel like the value of all the information put there goes in to a void that is almost impossible to find anything in.
Forget about years or months, I'm having trouble finding messages from days a go.
Teams get a big fat F in my book search.
Fully agree. Especially on point 3 and 5. Trying to find important information in a chat history indeed returns a single message and not the whole context, including the previous and following messages. If you click on a result you just see that individual message.
Happily though, checking this one more time, I realise clicking on search results now does return the context i.e. the messages before and after the resulting message !
1.4.00.8872 is my current version.
Search is basically unusable for anything older than a few days - it's really slow to display the conversation that's clicked, then goes back to latest message after seconds for old messages around 3 weeks old and older, and goes back to latest message after minutes for messages a week old. Search performance goes downhill fast the older the message.
There are plenty of features, but the key needs are chat and searching of chat.
Tom Fabrizio commented
Everytime I have to look up an old message, teams is absolutely useless and requires me to scroll up for hours to get to the message I need. How has this not been implemented yet?
Joel L commented
Still can't see context around searches. This is basic functionality that is being straight up ignored.
Josh Lerman commented
Teams is an amazing program, but this is my top usability issue.