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Fix Edit in Word/Excel - Currently not working

When you have saved an excel/ word file in files section in teams then you click on the file and edit. The edit in word/excel online works but the edit in word/excel does nothing and does not open word/excel to edit the document. Desktop teams version is Microsoft Teams Version (64-bit). It was last updated on 4/21/17.

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    Steven Baillie shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Anonymous commented  ·   ·  Flag as inappropriate

        My team and I are unable to use the Open Excel option from Files in Teams. We can Open in Excel Online, and Edit directly in teams. Keep getting an error message:
        The file could not be accessed. Try the following:
        Make sure the specified folder exists
        Make sure the folder that contains the file is not read-only
        Make sure the file name does not include one of the following characters: < > ? [ ] : | or *
        Make sure the file path name does not contain more that 218 characters

        My team and I have made sure that the file is not read only, it does not have any special characters, and the file name does not contain more than 218 characters.
        I have re-named and even re-built the spreadsheet and uploaded to Files and get the following message:
        We cannot connect to (file path for my corporate sharepoint site that is connected to teams for the upload). Please make sure you are using the correct web address.

        I am able to access the document if I download. this is not acceptable, because the Auto Save feature is not enabled. Which will force my entire team to upload their version on the document. It also opens in protected view mode. Which also forces us to access the properties of the document and "unblock" the protected view. *The document is not save in protected view mode. This just started this week.

      • Craig commented  ·   ·  Flag as inappropriate

        I have a number of team members of different departments eg electrical, Mechanical etc updating the same excel spreadsheet. As soon as they start to filter their own group of information is causes problems for other users viewing and updating. What can i do to resolve this

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same problem here. I can get as far as logging in to activate the Edit function in Word, but it just keeps loading and loading for ages so that I can't work and am growing progressively angrier. Why has this ridiculous function been added? It seems to be causing a great many people a great deal of trouble.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same issue
        Workaround does not work because excel online refuses to open the document as it has objects in it

      • Scott C commented  ·   ·  Flag as inappropriate

        A workaround...
        1) Open in Word Online
        2) Click Edit in Word button (near top of application window)

        I'm using Office 365

      • Anonymous commented  ·   ·  Flag as inappropriate

        This has just started happening to me too.
        Serveral reboots and tried opening from SharePoint instead which also doesn't work (using FireFox.) Was working fine before.
        Even if you open up Work/Excel first and then select the files that are in SharePoint (Teams) from the list there, it will immedately close the appliction with no error message.

        Clearly a bug, must have been introduced with a teams update or Office version update.

      • Dean commented  ·   ·  Flag as inappropriate

        same problem, just started this week. had been working fine.

      • Regulator commented  ·   ·  Flag as inappropriate

        Same issue. open a file in teams, click edit in excel.. It says opening Excel but Excel does not open. Then you need to quit Excel via task manager.

      • Charles R commented  ·   ·  Flag as inappropriate

        We are a company of about 25 people and only 1 employee has this issue with Word not opening when prompted from Microsoft Teams

        What we have done so far:

        Uninstall/Reinstall Teams
        Uninstall/Reinstall Word

      • Manoj S commented  ·   ·  Flag as inappropriate

        We are still having this issue with Teams. Will this be fixed ? This was working for some time without any issues and then started failing now. I am getting a blank excel or word document when trying to edit files with the Excel/Word installed locally on my laptop by opening it from Teams. Let me know if any additional information is required. The same works fine when we open from sharepoint directly.

      • Leonardo commented  ·   ·  Flag as inappropriate

        Same issue with:
        Microsoft Teams Version (64-bit). Updated on 12/19/17
        Microsoft Office 365 ProPlus Version 1711 (Build 8730.21.27)

        Now I open those file type from Word using site urls.

      • John Bordin commented  ·   ·  Flag as inappropriate

        I have the same problem! When I try to open in Excel or in Word, nothing happens. It works OK if I open in Excel Online or in Word Online.
        I am running the latest version of both Office (Office 2016) and Teams "Microsoft Teams Version (64-bit). It was last updated on 12/1/17".

        This was working OK for a few weeks and then it stopped working and I don't know how to fix this.

        Can anybody help?

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