Audio call recording in Teams
How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?
For organizations that need call recording for compliance purposes, admins can set via policy. To see how this works for calling and meetings, please see https://docs.microsoft.com/MicrosoftTeams/teams-recording-policy.
1:1 convenience recording is currently on the teams backlog. We will share an updated here as soon as it is available.
As per others we are a regulated industry E5 customer waiting for this to appear before we move (CUCM to Direct Routing).
Timothy Meredith commented
Seems like we're going backwards unfortunately.... New update wont let us add participant to use the workaround to record calls.. it says at top now when doing voip call +1VOIPNUMBER is using Skype for Business. Some Microsoft Teams features won't be available.
then the conference call button no longer shows up.. :(
Hesham Alaa commented
Any updates about when will this feature be available? Actually I find it strange that it's not there in the first place.
Alex tech commented
Not having 1:1 call recording is not just a problem for some of my customers, but also a problem for myself when we need to call a customer directly about something that we need to have evidence of what was discussed during the call. The feature is not there!
Meeting is the only way to have any call recording, which is a hassle when you have a customer driving or on their mobile and they are not keen to join a conference call.
We cannot switch to Microsoft Phone System until 1:1 call recording is enabled. Can we get this on the roadmap?
Any updates on 1:1 Call recording?
Magnus Ström commented
Call recording for 1:1 calls is must have - and ought to be a fairly small item given the recording is available for group calls....
Alex tech commented
When we are taking phone calls from colleagues while driving for example, I can't take notes and sometimes we bounce so many ideas that we lose track later or forget about most of them.
We should have a call recording facility on both mobile and desktop clients that makes the recording go automatically to a sharepoint or personal one drive space where you can access it as a mp3 file. Also it should have transcribing similarly to what happens with voicemail using using timestamps, that way we can easily search through the call and find the relevant parts. Seeking the audio file through a long 1 or 2 hour call to find a specific topic we discussed to grab the notes may be very time consuming.
Eddie Seelke commented
Any updates on this?
This is also very important for us.
For everyone on this thread, there is hope. "Call recording for compliance—Since many industries have regulatory policies that require the recording of calls and meetings, we’re partnering with compliance recording partners, including ASC, NICE, and Verint to add this capability to Teams."
Call recording is one of the most important features for us as a prerequisite to use Teams in the future.
Timothy Meredith commented
Very important, this is one of many features Teams "VoIP" is lacking on the enterprise scale.
We are waiting for 1:1 recording to be enabled before switching the rest of our firm to Teams calling. We have discovered a workaround though (as we have been testing the system) that is not a tenable long-term solution. You can start a 1:1 call, then add another participant to make it a 3 person call. The call recording is enabled as soon as it becomes a group call. Even after the third person drops off, the call recording function remains! So, I've been calling my cell phone (as a third party) and hanging up so that I can have the recording functionality for 1:1 calls.
Sumit Singh commented
Please enable Peer to Peer call recording in Teams. As of now only Microsoft Teams meetings and Group calls can be recorded but not 1:1 calls.
This topic has been going on for a while. Please provide an update on the progress.
Even the official roadmap does not mention any update/progres on this topic.
Michael Calver commented
Hi, team, Recording options need to be prioritized urgently please. We need MS to fire up a road plan.
Danny Murphy commented
Come on this must be getting worked on by now. Literally stopping so many customers from making the switch and theyre all having to sign into new contracts with their phone providers
It doesn't seem like there is any response from MS on this since August 2018 when it was still "on the backlog". Any update microsoft - this is a key bit of functionality especially is this day and age!!!
Avinash Veeresha commented
THIS IS VERY IMPORTANT TO US, WE WILL DISCONTINUE USE OF TEAMS IF THIS FEATURE IS NOT THERE. please add this..
Alexandre Lusignan commented
Voted! Required features for alot of customers based on legal compliance.
Needed for legal compliance +1