Audio call recording in Teams
How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?
For organizations that need call recording for compliance purposes, admins can set via policy. To see how this works for calling and meetings, please see https://docs.microsoft.com/MicrosoftTeams/teams-recording-policy.
1:1 convenience recording is currently on the teams backlog. We will share an updated here as soon as it is available.
Individual users need an opt-out by default settings to not transcribe their spoken words to the meeting recording transcript.
Sooraj Ravindran commented
We would like to have the feature to record all calls automatically on the cloud, so that the admin/QA can review the calls for Quality purposes.
This is for One to one call as well as Teams meetings calls.
Having the option to record Audio only in Teams recordings and also having the option to record video with audio is ideal.
I am curious if anyone knows with certainty: Is it possible for my employer to secretly listen or record my Teams video and/or audio calls with a coworker?
Ryan Kahan commented
Check out www.callcabinet.com, they have a fully cloud-native (Azure-based) solution for recording in Teams.
We need a cloud based solution for our Call Center that can be integrated with Team so that we could record calls in/out and store them for a period of time.
How do we add Skype recordings within limited time to Teams/ Bucket list activity individually.
Are we going to be able to record any call, be PSTN or TEAMS calls?
It would need to be something policy controlled, so we can record any phone call in/out for any user and store those in a way that we can easily access using a web interface to download and offer long term storage options with Azure files or something like that.
Jim Boyles commented
This would be a handy choice to have, to record the meeting audio regardless of VoIP or dial-in/call back, to replay conversations for review.
This would be great
Robert Hambrick commented
A necessary feature for verbally-abusive supervisors.
Let's Talk /IT commented
go go go!!!
Mikael Andersson commented
@linus PSTN recording is still not included.
Linus Cansby commented
Daniel Tran commented
It would be great if this feature is available! Then we can move our contact center to Teams.
Richard Willis commented
Hi - We have been waiting for this feature for many months now. Is there any information about a release date yet?
Call centers such as ours need the ability to automatically record calls for QA purposes. I would like to see this feature added to all users in a call queue. Please add this feature.
No. It should not be added as many employers have evil minds and its a risk for the personal privacy of employees. They will be listening all the day to private calls of the employees and creating issues for them. Call recording is illegal against the law in many countries.
Jack Wicks commented
Is there any update on the external recording features? Are you able to provide any rough timeline for when we might have this available?
ben rooke commented
I can record 1 - 1 calls with team members but not external number, such as a mobile...