Audio call recording in Teams
How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?
Murali
shared this idea
79 comments
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Anonymous
commented
I have tried to record the one to one calls audio and video but couldn't find any option to record, want to ensure is this feature available as per license criteria or this feature is not available ?
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Anonymous
commented
Please add this feature in
Record all calls as an administrator or record ad-hoc calls -
Scott Moore
commented
If you would like a work-around that lets you record calls today, then you can choose the "Show Participants" while you're in a Teams Call...add another participant to the call, such as your cell phone which you can answer and mute (or a dummy teams user that you can answer for), and the recording button with be enabled. After your call is finished, the recording with show in the chat area under the Recent group (saved to Stream)
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Mikael Andersson
commented
I can see that the current status of this request have changed, could we get an confirmation from Microsoft that they are currently working on it and maybe an estimated delivery date?
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Ryan
commented
As per others we are a regulated industry E5 customer waiting for this to appear before we move (CUCM to Direct Routing).
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Tony
commented
Geomant UK Ltd - www.geomant.com will be able to provide compliant call recording within the first quarter of 2020. Call +441789 613980 for more info.
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Timothy Meredith
commented
Seems like we're going backwards unfortunately.... New update wont let us add participant to use the workaround to record calls.. it says at top now when doing voip call +1VOIPNUMBER is using Skype for Business. Some Microsoft Teams features won't be available.
then the conference call button no longer shows up.. :(
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Hesham Alaa
commented
Any updates about when will this feature be available? Actually I find it strange that it's not there in the first place.
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Alex tech
commented
Not having 1:1 call recording is not just a problem for some of my customers, but also a problem for myself when we need to call a customer directly about something that we need to have evidence of what was discussed during the call. The feature is not there!
Meeting is the only way to have any call recording, which is a hassle when you have a customer driving or on their mobile and they are not keen to join a conference call.
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Anonymous
commented
We cannot switch to Microsoft Phone System until 1:1 call recording is enabled. Can we get this on the roadmap?
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Vanitha
commented
Any updates on 1:1 Call recording?
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Magnus Ström
commented
Call recording for 1:1 calls is must have - and ought to be a fairly small item given the recording is available for group calls....
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Alex tech
commented
When we are taking phone calls from colleagues while driving for example, I can't take notes and sometimes we bounce so many ideas that we lose track later or forget about most of them.
We should have a call recording facility on both mobile and desktop clients that makes the recording go automatically to a sharepoint or personal one drive space where you can access it as a mp3 file. Also it should have transcribing similarly to what happens with voicemail using using timestamps, that way we can easily search through the call and find the relevant parts. Seeking the audio file through a long 1 or 2 hour call to find a specific topic we discussed to grab the notes may be very time consuming.
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Eddie Seelke
commented
Any updates on this?
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Kris
commented
This is also very important for us.
For everyone on this thread, there is hope. "Call recording for compliance—Since many industries have regulatory policies that require the recording of calls and meetings, we’re partnering with compliance recording partners, including ASC, NICE, and Verint to add this capability to Teams."
Source: https://www.microsoft.com/en-us/microsoft-365/blog/2019/07/11/microsoft-teams-reaches-13-million-daily-active-users-introduces-4-new-ways-for-teams-to-work-better-together/ -
Anonymous
commented
Call recording is one of the most important features for us as a prerequisite to use Teams in the future.
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Timothy Meredith
commented
Very important, this is one of many features Teams "VoIP" is lacking on the enterprise scale.
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DB
commented
We are waiting for 1:1 recording to be enabled before switching the rest of our firm to Teams calling. We have discovered a workaround though (as we have been testing the system) that is not a tenable long-term solution. You can start a 1:1 call, then add another participant to make it a 3 person call. The call recording is enabled as soon as it becomes a group call. Even after the third person drops off, the call recording function remains! So, I've been calling my cell phone (as a third party) and hanging up so that I can have the recording functionality for 1:1 calls.
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Sumit Singh
commented
Hello Team,
Please enable Peer to Peer call recording in Teams. As of now only Microsoft Teams meetings and Group calls can be recorded but not 1:1 calls.
This topic has been going on for a while. Please provide an update on the progress.
Even the official roadmap does not mention any update/progres on this topic.
Best Regards,
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Michael Calver
commented
Hi, team, Recording options need to be prioritized urgently please. We need MS to fire up a road plan.