Audio call recording in Teams
How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?
This is still on the backlog and working up through the queue.
Any update. This is a must-have for us.
Can we get an update on this issue. last update is nearly 8 months ago.
Hein Tonny Køien commented
Is there any official roadmap for all the back-log activities, with estimated GA dates? We have many customers that really need more than PSTN trunk recordings. It's a compliance requirement in many contires to record any voice call with customers (PSTN-Teams and Teams-Teams calls) when making financial agrements. PSTN-Teams call recording we can provide with SIP-REC protocol on the SBC, but Teams-Teams call is not possible to record yet. This is the most wanted feature as we see it, a lot of customers will start the transition when this become available.
Jason Grunin commented
Really need the ability to have PSTN/Teams call recording. any idea if this is still on the roadmap? I dont see any new features coming soon.
Matt Armstrong commented
My org would definitely like to have this feature as parity
Astounded that this is not a priority feature. Skype for Business has it and most 3rd party recorders will record Skype Meetings but not Teams....HELP!
Do we have an eta on this feature? it is a much requested feature from our clients' side since a lot of them are working with a service desk where they want to record their calls to use for training purposes.
Teams can greatly record meetings, but no Calls. Since there is slightly no difference in the interface for Calls and Meetings, you are looking in vain for the recording e.g. for the shared desktop. We use these records for internal training and as reference in similar cases.
Stefan Pierig commented
For call recording with Teams, maybe you want to check the SmartTAP software from AudioCodes.
Matthew Hunt commented
This was a critical feature for us BEFORE we migrated to Teams. When we specifically asked the Microsoft Support Tech, "Will these instructions work for recording regular calls, and not a meeting?", his reply was "Yes it is designed to work as long as the feature is enabled by the IT Admin". Now, after migrating off our old system, we find out that this is NOT a feature of teams, so we're stuck. Please educate your techs to give out the correct information, and please add this feature ASAP.
We have a couple of clients looking at Teams but need to enforce recording of all voice calls, especially PBX. They are looking at Q1/Q2 2019, should we rule MS Teams out?
Miguel Padilla commented
It would be very interesting to be able to automate the recordings of all the calls.
Danny Murphy commented
Is there an update on this as yet? We're trying to get our customers to migrate from traditional PBX and hosted PBX to their 365 system but this is holding 90% of them up
Mahesh Kakadia commented
We are also waiting on this feature ASAP. We are fully migrated to MS Teams and completely phased off SfB.
We need this as well. Currently use BOC call Recorder for Skype for Business.
Gary Woods commented
Is there an approx ETA on this? When it does come out will it also work in the direct routing hosted architecture model?
We host Teams PSTN calling plans (per user or per trunk) via our own network & geo-redundant SBC 7000's - we currently have a work around we are using for customers but are curious how long we will need this and how many resources we should continue throwing at it. If native MSFT solution is around the corner, it would be helpful to know. Per below comments from others, we have encountered multiple customers who have this requirement due to their industry.
Alex Mags commented
Regulated industry must have this. You'll unlock access to customers with budget who otherwise are going to Zoom
I too need this feature before we can migrate from our current system.
How about a voice record for conversations for my students with disabilites
Trevor Palmer commented
In a financial regulated company call recording is essential with no user involvement needed. Without this we would be unable to move to Microsoft Teams from Skype for Business.