Sound is too low and other sound problems
The sound is too low!! Most people don't think it's even on. Let us customize the sound level, please.
Right now sounds are all or nothing. This is not good. For example, you may want to have sound for Calls but not for chat or messages. There is a difference when you need to hear that someone is calling you – versus getting the constant bing/bing/bing on message chat.
In addition – on commercial skype you could actually set sound notification channel or chat by channel or chat. Some things you want the bing – others it is just an irritant.
With all the different apps on the phone being able to customize the notification sound is important to ensure that my team can reply quickly.
Please make calls have a ringing sound, so I know a call is coming through.
It would be nice to have different sounds for private chat and notifications, so that its easy to know what's coming in without having to look at it.
This item is still under review. I’ll keep following up with the feature team and sharing all your feedback.
It is a pity that such a basic issue exists and its even more horrible that this is under review for an year now. Come on Microsoft, this is not the first time you are building a chat application. its a basic necessity to have a notification that actually notifies. I am surprised how your QA even let this pass in the first place.
Tim B commented
Still an issue! Need sound settings.
In review from like two years? Really? How stupid to not have this feature.!
Nick W commented
I cannot believe that sounds are not configurable. We have gone back to whatsapp for messages because people are not hearing a "different" sound for teams @ or chats.
What's the point of a chat system where no one can hear the notifications? This is a big functionality issue and it's very sad to see no progress has come on it in 2+ years.
Came here looking for a solution. Sad to see that al I can find is a two + year old problem.
I agree - we want to move to Teams for chat, but in an office environment, this sound is way too soft.
Is there seriously not an update to this? Giving us an option to increase notification sounds would be beneficial to those who dont see the banner notifications.
Making notification louder will be helpful as well as having a longer sustained sound to assist individuals who are using this for customer services for work purposes and need to respond immediately. As stated above, having several options for sound would be a good fix to customize what is needed for each user.
My business unit just started using teams as a pilot for our entire corporation. I CANNOT BELIEVE this isn't an adjustable option. I see that Microsoft has been "reviewing" this issue for over 2 years which, for such a simple change, is unacceptable and tells me that they aren't planning on supporting teams quickly, or even at all. I'm going to call my boss today to let him know the other divisions don't need to move to this product.
Can someone please give me the name of MS Teams biggest competitor (discounting skype obviously)? That way I can let him know which software we should pilot next.
Please increase the volume and the length of time of the IM alert. It is very hard to hear, and the actual alert sound lasts for less than 1/2 of a second. It would be wonderful if the alert could repeat until the IM is answered as well. Thank you :-)
Jason C commented
The OP's comment was in April 2017 and has been under review since Oct 2017. The last "Under Review" comment was in Sept 2018, but it's now Sept 2019. Please add a louder sound notification option! I think the community has waited long enough.
My old comment:
My team has thousands of users on Microsoft Teams and it's quite disappointing to see that this issue still has not been resolved. If you Bing/Google this topic, there are literal dozens of threads as old as 2017 discussing this issue. A simple old solution would be to replace the audio file with a louder version of the notification sound, but there is no such audio file that I could find.
Is anyone at Microsoft working on a fix? There are over 100 pages of people at the Microsoft Teams User Voice Community speaking out on this. I have my volume set to a full 100 and can barely hear the notification, while my other programs have become loud enough to jump scare me with every notification.
Kadeem Morgan commented
I hope you all are really looking at this issue. Also with making it louder, could you please make it a continuous beep until the chat notification has been closed? This is needed at my organization and for the members that work at home.
Chat notification sound is way too low. There is no way to turn it up. We need this feature.
I cannot hear chat msg notification sound. Please enable the changing of chat msg notification sounds - calling already has this option
Andres Marquez commented
Chat alert audio is too weak and if I'm really focused on another task or looking at another monitor where the pop-up notification window appears I lost communication, please enhance this feature ASAP.
Hans Erik Jensen commented
Where are we with the review of this feature request? Our organization is moving over to Teams from Slack, and Slack has amazing capabilities for customizing audio and notifications. This has been a major regression for our users, many of whom work remotely and rely on audible notifications (think LOUD) from this primary communications medium (i.e., Teams) to make them aware of critical updates, notifications (e.g., from alerting systems or our ticketing system where we have connectors/bots), and conversations.
Please provide an update on this feature topic.
Cheri Kivisto commented
seriously. I can't use it if I can't hear it. This is pretty important if you want users adopting this.
Looks like Warren's follow up is on an annual basis.
Does anyone know the sound file name and location so I can change the sound file itself? Perhaps that would work.
If I had the file name and location, I could change the file to one that worked for me. Alas, I have looked through all the installation files and have not yet found it.
Anyone with better skills than me know the file name and location?