Improve audio notifications
VOLUME: The sound is too low!! Most people don't think it's even on. Let us customize the sound level, please.
UNIQUE SOUNDS FOR CALLS VS CHATS/MESSAGES: Right now sounds are all or nothing. This is not good. For example, you may want to have sound for Calls but not for chat or messages. There is a difference when you need to hear that someone is calling you – versus getting the constant bing/bing/bing on message chat.
UNIQUE SOUND FOR PRIVATE CHAT: It would be nice to have different sounds for private chat and notifications, so that its easy to know what's coming in without having to look at it.
The team has updated the default sound for Teams notifications so it is more noticeable. We are in final testing, with a goal to release the new sound by the end of this quarter.
Trey Ellsworth commented
Please include iOS in these updates as well.
Our entire hospital is doing away with a messenger app used between ancillary and staffing... And the program has near to NO volume for an notification. When will this get fixed Microsoft? It won't be utilized for another week if the sound problem isn't resolved. When we are messaging other staff, the messages need to be seen then. Not half noticed several minutes later.
I wish it would pop up AND play a sound when I have a message.
Michael Gonzalez commented
Before using MS Teams, we used the Skype/Lync chat rooms and anytime someone responded to the chat or asked a question the Skype button in the tasks bar would flash and/or make a sound. This is not the case for the MS Teams chat room function and there aren't any options to adjust. This is a concern as in my position I cant keep the MS Teams box maximized as I have other programs and tools that take priority based on inbound customer calls.
I would like to add weight to this one! This is incredibly frustrating! I cannot even hear the notifications. It would be so nice to change the sound and increase volume!
Matt D commented
I agree 100%. Our business recently changed over to Teams. While it works okay for meetings and calls, the Chat feature is terrible. I have Sounds turned on for all. If I am actively chatting with someone on Teams, I do hear a rather soft alert when they type back to me. BUT if a new person messages me on a different (new) thread, no sound comes through! The only way I know that I received a message is that a small Red "1" appears on my Teams lcon.
Due to this, I still keep the old Lync application running and run most of my IMs through that. Lync has very clear, audible sounds and the icon even blinks when you have an incoming message. I would say that I miss on average, 8 out of 10 new messages I receive through the Chat feature on Teams. On Lync, I do not miss any.
Please fix these audio issues ASAP. We have over 1,000 people in our company and everyone I've asked really dislikes the Teams Chat because they have similar issues. We made our IT department keep Lync around because of the Teams chat shortcomings.
Neil Graham commented
It is pretty basic stuff. Allow customization for sound notifications. People can't hear this "toast" sound.
The number one feedback item has been the sound notifications for our company. Please help get this in motion!
Simple change to let the user select a LOUD ring tone would make all the difference
An option for visually more obtrusive would also be nice.
Robert Bour commented
This is critically important. We can't roll this product out until the notifications are much louder and more customizable. We have missed important messages in our testing because of the volume issue.
Just want to jump on this bandwagon. I've been trying to get my company to utilize Teams for months, and this is the biggest complaint I hear. Over and over and over again. This seems like an easy fix, and something that even the simplest applications take into consideration.
terrible notifications section, terrible.
Client not happy as we are missing calls, deadlines, important info etc...
this is garbage
Sean Ellis commented
Always give the user the choice.
I work in a quiet office and obtrusive notifications would be annoying. But many people work in much more noisy environments.
No one sound scheme will work for everyone, so allow customization.
Willow Hunt commented
Notification sounds are not obtrusive enough. The current notification sound scheme is barely audible even when actively using my computer. As someone who is on-call and occasionally receives critical messages via chat, I need notifications to be audible and identifiable from a distance. Either change the default notification sounds to something more audible or provide the ability to customize sound scheme and volume.
crazy that notifications are not implemented. is this a chat/IM client or not?
Please end the constant updates during the workday. And create a less fickle and far less subtle "alert" sound.
Sylvia Vallance commented
Miss audible notifications.
Please advise how to reinstate as soon as possible.
Eric Davis commented
We need this! We need to customize the notification sound and make it louder!
I am recommending to my company we dump Teams and revert to email (or another product, perhaps Slack). Simply because of THIS one issue. If you don't have your headphones on, you miss any noise. Then it is pure chance whether you notice the small icon change (and almost always too late).
Teams needs to be able to enable a "new messages" notification notice, like Outlook has.