Improve audio notifications
VOLUME: The sound is too low!! Most people don't think it's even on. Let us customize the sound level, please.
UNIQUE SOUNDS FOR CALLS VS CHATS/MESSAGES: Right now sounds are all or nothing. This is not good. For example, you may want to have sound for Calls but not for chat or messages. There is a difference when you need to hear that someone is calling you – versus getting the constant bing/bing/bing on message chat.
UNIQUE SOUND FOR PRIVATE CHAT: It would be nice to have different sounds for private chat and notifications, so that its easy to know what's coming in without having to look at it.

The team has updated the default sound for Teams notifications so it is more noticeable. We are in final testing, with a goal to release the new sound by the end of this quarter.
662 comments
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Anonymous commented
Echoing others that we need to be able to turn off sound for chat notifications while retaining sound for incoming calls ... why are these linked?
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Hapolo commented
I just want to receive a notification sound without banners showing...
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Ryan commented
This is ridiculous. This was identified as an issue one year ago by Microsoft and its still in the testing phase.
Does anyone know if the sound is stored somewhere in Windows Explorer? I’ll replace it now myself if I have to with a much louder noise.
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Javier Ramirez commented
We are now in 2021 and the audio notifications have not improved at all. Users should have the option of choosing which sounds to use and control the volume. I don't know how many times I have missed a message because I didn't hear the notification sound.
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JR commented
I also need to turn off popups for chat messages (I share my screen often for trainings) but still allow a sound for new chat messages. I am also too easily distracted by the popups on the daily and prefer them turned off.
It's frustrating that I can turn everything BUT chat messages to "banner only". WHY can't you have everything behave the same? -
JD commented
I need to turn off notifications for chat messages, but still get them for calls as well. This is a very basic configuration option. Come on MS, give us some love.
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Safier commented
The Default sound still does not work well. It's way to quiet and NOT noticable. Let the users change the file to a locally stored file or web link.
Down the road, custom contact sounds like ring tones on a phone should be a priority. Tx. -
Anonymous commented
I see one of the suggestions here has resulted in changes, but not the most important one. We need to be able to customize notifications for Calls, messages, etc. separately!! I need to turn off notifications for chat messages, but still get them for calls. People in group chats don't stick to things that are group-related, so I get lots of notifications that don't concern me and the sound is very distracting Also, I want to be able to make the visual notification smaller or move it around, it ends up covering what I need to se..
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Anonymous commented
The popups are very distracting in a group text. The best I can do is to mute it and then I finally realize I've missed tons.. I just wish the choices per type or per chat could be more granular.
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Jay commented
Hi Alex for some reason I am not able to hear any sounds on notifications. Yes I have checked all the other obvious reasons but still the desktop app is giving some issues
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Taylor commented
Adding my voice. I work for a large company deploying teams in a factory with oncall abilities. We need customize sounds, louder notifications, and a repeat ability.
We need to be able to repeat the notification until answered. -
Christina Tetrick commented
It's been a year since this was in testing and expected. PLEASE update the status of this item.
It's the #1 reason that our company adoption rate is struggling. People are missing the chat notifications. It's not good that I prefer getting my phone out and texting a co-worker.
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Dorian Famuliner commented
It is atrocious that Microsoft discriminates against those with hearing disabilities and since we've moved from Skype to Teams, I have missed several personal messages and it is affecting my work and I have no work around to fix this and my company is coming down ******* me because I CANNOT hear the notification sound you guys provide. This has been an issue with Teams for 3 years. Do you not care about your users with disabilities?
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Anonymous commented
what about the customizing sound? it's been a year
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Anonymous commented
Sorry, why can we not customize what sound plays for each notification? Or why can't it respect the "Instant Message Notification" sound specified under sound schemes? Teams is backwards compared to the MSN/Live Messenger days. Please introduce customizability.
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Carlos Eduardo Ramírez Figueroa commented
So, the sound only notification has been merged to this but this is already in testing... I wonder if it's implemented as well or since this is on, tough luck for us...
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Angela T. commented
Yes, please add an option to create specific alert sounds for each private chat notification. It would help SO much!!
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Anonymous commented
Going on a year on this update - Any luck? The CHAT notification in particular is almost impossible to hear...
IN TESTING ·
ADMIN
Alex (Teams Engineering, Microsoft Teams) responded · Feb 12, 2020
The team has updated the default sound for Teams notifications so it is more noticeable. We are in final testing, with a goal to release the new sound by the end of this quarter. -
Anonymous commented
Please make it so that teams notifications does not reduce the volume of other applications running at the same time. It is very annoying to be listening to something and then to receive a teams notification that lowers the volume of what I'm listening to for several seconds, even after the notification sound has completed.
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Anonymous commented
I would like to have a sound notification without the banner.