Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Same problem today on v220.127.116.11.
Olaf Klein's workaround worked for me:
1. Close Teams
2. In the Windows 10 Credential Manger - Windows Credentials
3. delete all MSTeams* entries [I had about 15 Teams entries to delete]
Brannon King commented
This happened to me just last week. I have to change my password every 3 months (the company's lame policy). Every time it happens, I get kicked out of MS Teams on both my lappy and my Android phone (both get stuck in a loop on startup). I have to reinstall on the phone. I used the workaround to clear the cached authentications on Windows 10, which did work.
Same issue. For the user who said there was no 'log out' option because they weren't in Teams at the time, after you launch the desktop app and get the looped "Sign In" button that doesn't actually work message, if you right click on the app icon the Log Out will then appear.
Sign In button is pointless at this moment.
The logout thing worked for me. I don't see it mentioned here so i'll not that my issue wasn't after a password change, rather we have a 7 day 'trusted device' (caching) setting for Azure MFA. When the 7 days was up, I hit this issue...no password change involved. But, we've had MFA enabled for a while and this was the first time I saw the issue.
Viswanath Ivatury commented
I was stuck ion same place. That said the workaround for Windows is
right click on MS Teams Icon in task bar -- > Logout --> relaunch --> login using new creds.
Zach Anderson commented
Stuck in the login loop as well. Am using the macOS desktop application but am experiencing the exact same issue with teams.micosoft.com via Chrome...
Even am also faced the same issue, am able to login after logout from system tray option
is this still in beta?
Milagros garcia commented
Can't log in
Milagros garcia commented
Can log in
Happened to me this morning. Logging out from the Teams icon in the taskbar did work, but that's a workaround, not a solution.
Olaf Klein commented
Same here, we're using Seamless single-sign-on.
I found a workaround:
- Close Teams
- In the Windows 10 Credential Manger - Windows Credentials
- delete all MSTeams* entries
still happening... not cool
Sergei B commented
Just got a loop after password change
[Deleted User] commented
looks like 1.1.00.5963 does this still.
I was able to sign out by using the systray icon, but when I signed back in, Teams had reset my theme from Dark to Default.
...Right click on the application, click "Sign Out" ...Sign in...win?
same thing here
In my case, user was logged out of desktop app in Teams and could not go back in (login loop). No 'log out' option on right click in Teams on task bar, so not a fix in that case. user could access Teams through web app no problem. Had to uninstall desktop app and then reinstall it for user to be able to access Teams through desktop app. Obviously a very long winded way to get around this bug. Would be great if this got some attention soon. Note that password change happened 2 weeks prior and user had accessed Teams since = this issue did not immediately follow a password change.
Same issue on android, windows, and mac. Please fix. Having to troubleshoot this every few months is getting old.