Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 commentsComments are closed
Light Artist commented
Deleting the "..Teams...cache" entry from the "KeyChain" and then re-entering the password worked for Teams. No need to delete all Office credential for this
David Poole's solution worked for me too :). Thanks David
Arlene Benavidez commented
Apparently this is still a thing. Thanks for asking this question so that I could easily find the way to get out of the loop. That persisted even after a reboot, I might add. This should be fixed so that it does not happen.
Gontzal Gabancho commented
For us, the solution is to delete all credentials from the "Credential Manager" and then log again.
I need to try this method though.
Matt Tomlins commented
Thank you Dave Poole. Glad to get an easy fix that didn't require deletion of files/info.
Wayne Wurtsbaugh commented
I am trying to reboot my computer in Windows 10, but the keyboard locks up after login/password. Two apps "load": 1) Microsoft Teams- Enter your work, school or Microsoft Account, and; 2) "Loading Microsoft Teams". Seems to be spinning its wheels trying to load that second one. I have never even requested to have Microsoft Teams on my computer, and it seems that MS efforts to force that on me has completely locked up my computer. What should I do--buy a Mac?
Scott Jackson commented
The solution from Eric from July 03 2019 worked for me, copying here for reference.
eric commented · July 03, 2019 21:09 · Flag as inappropriate
foolproof SOLUTION based on all your comments, that I came up with because well I got the same issue:
1) close / kill teams.exe
2) delete all msteams_adalsso/* in "Manage Windows Credentials"
3) start teams but do not enter a password, close (red cross) the password popup window
4) Teams windows will update saying smth went wrong and THERE you have sign out link
5) clik on sign out, then you will have access to the original sign in window
6) click log in button, then fill in you password in the password popup window
This step by step solution is guaranteed to work
Thanks Dave Poole, that worked.
For Mac users you will need to delete a keychain entry called: "Microsoft Teams identities cache"
Thanks Dave Poole, that worked. I wasn't getting the field for a password when I clicked sign out. Putting some extra junk in my email address took me to a page that asked for an email address, and then a password after that.
Same thing happened to me on iMac today. Endless loop, luckily signing out in the task bar solved it, until the next time. Microsoft on Mac - I can understand there are conflicts, but many of you post from PCs, and that is really disturbing.
Dave Poole's fix worked a treat for me too - thank you Dave!
Dave Poole's fix worked - thanks Dave!
Uninstall the teams and reinstall it. It works for me.
Dave Poole commented
I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well.
Stil happening, I'm currently stuck in this loop and the logout through taskbar workaround dosnt seem to be working, why organisations choose to use this I don't know. Although I have heard their marketing at the conferences is very effective too bad the software isn't.
Just had the same issue; right-clicking taskbar and going to Sign Out worked.
Consultants require federation, we login to Skype for Business, then we communicate and work with dozens of organizations at a time. We also login to many many O365 systems on any given day, the MS login capabilities are the worst of any platform I've used, and this has been going on for years. Today, I login to Skype for Business and it not so gently redirects me to Teams, and I'm in a login loop and can't login. I'm afraid to login and learn I can't federate with all my clients too. Just more horrible user experience. Honestly, fed up with MS and their identity systems (don't get me started on the number of redirects you go through just logging into O365, Azure, etc...). This is an area where MS is lagging, definitely not leading.
I had the same problem just now. Had to right click the taskbar icon and sign out. Took 3 tries before i got it to finaly sign me out. Then i could log back in again. Needs a fix ASAP
This has been known since 2017 and is still not fixed? Do they consider this to be "per design" for some reason?
Just encountered this on a colleague's notebook after she changes her Windows password (before it expired). The workaround of signing out and back in via the status bar icon worked.