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Stuck in a login loop after password change

I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"

I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.

I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"

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Karis Ng shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Dave Poole commented  ·   ·  Flag as inappropriate

    I found an unconventional fix to this:

    1. Whilst MS Teams is open, right click in System Tray and hit sign out.
    2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
    3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.

    It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Stil happening, I'm currently stuck in this loop and the logout through taskbar workaround dosnt seem to be working, why organisations choose to use this I don't know. Although I have heard their marketing at the conferences is very effective too bad the software isn't.

  • Joshua commented  ·   ·  Flag as inappropriate

    Just had the same issue; right-clicking taskbar and going to Sign Out worked.
    Unbelievable.

  • Matt commented  ·   ·  Flag as inappropriate

    Consultants require federation, we login to Skype for Business, then we communicate and work with dozens of organizations at a time. We also login to many many O365 systems on any given day, the MS login capabilities are the worst of any platform I've used, and this has been going on for years. Today, I login to Skype for Business and it not so gently redirects me to Teams, and I'm in a login loop and can't login. I'm afraid to login and learn I can't federate with all my clients too. Just more horrible user experience. Honestly, fed up with MS and their identity systems (don't get me started on the number of redirects you go through just logging into O365, Azure, etc...). This is an area where MS is lagging, definitely not leading.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I had the same problem just now. Had to right click the taskbar icon and sign out. Took 3 tries before i got it to finaly sign me out. Then i could log back in again. Needs a fix ASAP

  • Chris commented  ·   ·  Flag as inappropriate

    This has been known since 2017 and is still not fixed? Do they consider this to be "per design" for some reason?

    Just encountered this on a colleague's notebook after she changes her Windows password (before it expired). The workaround of signing out and back in via the status bar icon worked.

  • John Jordan commented  ·   ·  Flag as inappropriate

    Eric's solution didn't work for me, as the taskbar icon never showed long enough for me to right click and sign out. Even after deleting all of the credentials in the credential manager. I did find a solution that worked for me at the following link:

    https://kohn.blog/cloud/office-365/microsoft-teams/msteams-authentication-problems-workaround-powershell-script

  • Farbod D commented  ·   ·  Flag as inappropriate

    Also had the same problem. Followed solution posted by eric and it's working now. Thanks!

  • Justice commented  ·   ·  Flag as inappropriate

    i had the same problem. OP's fix with manually signing out on the systray worked for me, but this isn't acceptable.

  • Joe P Prettyman commented  ·   ·  Flag as inappropriate

    With ITs forcing a password Change on a frequent basis, this is a real problem. A resolution is really needed.

  • Mary Katherine Lane commented  ·   ·  Flag as inappropriate

    even forcing the sign-out didn't work for me. I think it's the sync from AD to Azure AD. ours is set to 30 minutes. if I wait, the problem fixes itself. not great, but at least not as bad as reinstalling (which I think is just facilitating the sync schedule).

  • Aviral Sharma commented  ·   ·  Flag as inappropriate

    PHEW! Solution worked in 2019, thanks OP

    System Tray > right click on teams > Sign out > Re-launch app > Sign-in

    This is preposterous. No fix from MS?

  • Alex Djaferis commented  ·   ·  Flag as inappropriate

    What worked for me is when the login prompt shows up is to right click on the teams icon in the system tray, sign out (not quit) and back in. Sorted it out.

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