Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
217 comments
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Andrew
commented
Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. " -
Nikhil Patel
commented
I had this problem too when password changed and I resolved this issue.
Go to Notification area and right click on teams icon then go to setting,
It will ask for username and password. Type your mail address and changed password.
Bingo!. It worked for me. -
Anonymous
commented
I had this problem too and Dave Poole's solution below fixed it for me. Thanks!
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Colin
commented
I got this error by switching between two Teams tenants. (My company and a club of mine are both on Teams, in their own separate forests.) Now I'm stuck in a login loop. I can't use Dave Poole's fix because I'm on the Mac version.
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Joseph Thvedt
commented
Version 1.2.00.26774 (64-bit) 10/18/19 still has this problem. The Poole ploy worked for me.
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Константин Финагин
commented
that error disrupts workflow badly
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Jason McDonald commented
Still an issue. I didn't have an entry in Credential Manager for Teams. And I hadn't read the invalid password approach. This problem even persisted a restart. I had to actually exit Teams then use Task Manager to end the process tree. Then when it restarted I was finally prompted to re-enter my password. I'm not wasting a vote on an obvious bug fix, this should just be fixed.
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Laura S.
commented
Wow. This fixed the problem for me. Gotta love glitches and loops.
-------------Dave Poole's solution:
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials. -
Claudia L.
commented
Dave Pool's solution worked for me. Thanks for reposting it Anonymous user and Also Anonymous.
here it is again...
Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. " -
No
commented
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials. -
Anonymous
commented
I fail to see what the point of even having this uservoice thing up is if Microsoft refuses to fix a very clearly well known issue after more than TWO WHOLE YEARS. Not like this is a rarity in the tech industry, but I expect and demand better from a company with the resources and manpower that Microsoft has.
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Also Anonymous
commented
Dave Pool's solution worked for me. Thanks for reposting it Anonymous user
here it is again...
Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. " -
Anonymous
commented
So strange - I reset my password and then also got stuck in a loop. The weird thing is that you can see all the latest updates behind the sign-in dialog!
The fix for me, was to wait until it was showing the error message, then right click the tray icon and sign-out. Then I was able to sign-in and access Teams again.
Every other O365 app was able to handle it without a loop though!
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Josiah Plopper
commented
Dave Poole's fix worked for me too. Super weird.
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Anonymous
commented
Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. " -
Ollie
commented
Dave Pooles fix worked for me, none of the others did...
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Dan
commented
I was able to escape the loop by doing the following:
1. Sign out using the Tray icon
2. Kill all Teams.exe processes in Task Manager > Processes
3. Start Teams again
4. It prompts for the password now -
Damon Moons
commented
I didn't had to go through all of the trouble Dave Poole went through. Simply going to the system tray and right click on the icon -> Sign out was plenty for us.
Though i was not aware before that there was a Teams icon there & that it was possible to sign out through that way. It helped :)
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Michael Olshefski
commented
David Poole's suggestion worked. I did not need to enter an incorrect e-mail address though. All I had to do was the right click and sign out.. After entering my password and going the the MFA prompts, Teams is back to normal.
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AB
commented
ME TOO