Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 commentsComments are closed
How to view my own password in teams app
Same problem with password change. Please fix
How to contact MS Teams_PWD for queries?
I fixed my problem by trying to log in as another non-existing account which popped up a microsoft log-in window where I was able to enter my new password. After that Teams loaded properly.
After 3 years ,still the same issue and no solution. What a great bug fixing company!!!!
Carlo Reggiani commented
I openend a support ticket.
The solutions proposed are only workaround:
1. Clear windows credentials - requires restart
2. Remove work or school account - requires restart
3. Sign out of Teams
4. Clear the Teams cache - %appdata%\Microsoft\Teams
5. Uninstall and re-install Teams
Magali Pinto commented
I have the same issue please help....
We are facing the same problem .. After password change ..users are stuck in logging in .. the problem can be fixed either by clearing team's cache or you have to sign out then sign in as different user so that the authentication processes starts and then sign with the intended user.
I DO think it is a BUG and it is related with the fact that users are created in on premise AD and using azure ad connect with pass-through authentication ..
This is totally unacceptable I am trying to sell your software to my company but consider 300 employees .. changing their password every 30 days .. THIS DOES NOT WORK AT ALL !!
Please do fix this as soon as possible
We are 250 employees at our company, we have moved to Teams from Slack, we have encountered this bug too. We are a development company and i'm disappointed, no fix after 3 years... Whether this problem often occurs or not, we need every of our users.
I am having this same issue. Wasted all work day and 2 meetings because of this
I too have same problem
school management gave us micro soft team app for the online class, but they gave wrong password we are unable to open for class, school people are always telling same password again and again,how we can get new pass word, already i try for reset password , it went to admin mail, i think they also don't know hoe to get new password,please help
It all happened on Windows 10 computer?It is best to contact Microsoft and let them give a reasonable solution,if still can not solve, try to use other methods to ***** the password.
I thought this was like a new issue, alas it is actually already 3yo. MICROSOFT WTF ARE YOU DOING???
Jason Johnston commented
Hey Brian McDonald we need some help here. Sean Herm's work around worked for me. But if you want adoption of teams to stick, then you need to make changing a password as seamless as Outlook updating its password. Or tell us what we are doing wrong to make password updates so difficult in Teams. Thank you for your time.
Here is the work around:
Maximilian Schulz commented
Still not solved. I really wonder how Microsoft cannot attend such a bug???
I work in IT support and this happens all. the. time. with our clients. This person I just finished speaking to is getting really annoyed that this happens every 3 months (when our clients' passwords expire). I cannot believe we have to keep documentation for the workarounds we've discovered for a 3-year-old problem on Microsoft's end. Why is this not resolved?
Jeff McKean commented
This is a huge pain point for our user base. Why is this issue 3 years old?
Linux version: Same issue after account details changed. (IT changed email roots)
When you get the login prompt, click on the 3dots to the right of the old email address and then "logout and forget" the old email address.
Logon then works for the new address without any issues.
For similar Outlook issues this worked for me: https://www.reddit.com/r/sysadmin/comments/adtrs0/office_365_constant_login_loops_until_pc_restart/
We've seen this (or at least something fairly similar) and it appears to be when a 365 account gets added into the Win10 Accounts section alongside the domain. Removing the Work account from here appears to return the login prompts to normal. From our KB:
Open Windows settings
Go to Accounts
Choose Access work or school on the left
There will be two or more options (typically Work or School account (365) and the domain connection)
Click to expand the Work or school account, click Disconnect and confirm the removal.
Close Outlook and re-open. When prompted to add the account to Windows, choose Skip for now or Only for this app.