Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
I was able to escape the loop by doing the following:
1. Sign out using the Tray icon
2. Kill all Teams.exe processes in Task Manager > Processes
3. Start Teams again
4. It prompts for the password now
Damon Moons commented
I didn't had to go through all of the trouble Dave Poole went through. Simply going to the system tray and right click on the icon -> Sign out was plenty for us.
Though i was not aware before that there was a Teams icon there & that it was possible to sign out through that way. It helped :)
Michael Olshefski commented
David Poole's suggestion worked. I did not need to enter an incorrect e-mail address though. All I had to do was the right click and sign out.. After entering my password and going the the MFA prompts, Teams is back to normal.
Hillariously, this seems to also lock you out of Software Centre.
Still a major issue , 10/8/2019. Happens every time MFA cycles, not even just for user logins.
This is flatly still a MAJOR issue that MS doesn't fix. The fixes of "deleting cached passwords" took me 5 times to get my user to actually work. That's not root cause that's throwing monkey poo against the wall till it sticks.
MS this is nonsensical and needs to be formally addressed. Just deleting pw's if it worked the first time might be an acceptable work around. The sheer # of us who had to do it three-five times is just bad bad bad. I find it impossible to believe that we "all" did it wrong. (which is the default "go to" when a solution offered doesn't work.
Well that was 30 minutes of my life and my users life wasted.
Thanks Dave Poole, It works.
Light Artist commented
Deleting the "..Teams...cache" entry from the "KeyChain" and then re-entering the password worked for Teams. No need to delete all Office credential for this
David Poole's solution worked for me too :). Thanks David
Arlene Benavidez commented
Apparently this is still a thing. Thanks for asking this question so that I could easily find the way to get out of the loop. That persisted even after a reboot, I might add. This should be fixed so that it does not happen.
Gontzal Gabancho commented
For us, the solution is to delete all credentials from the "Credential Manager" and then log again.
I need to try this method though.
Matt Tomlins commented
Thank you Dave Poole. Glad to get an easy fix that didn't require deletion of files/info.
Wayne Wurtsbaugh commented
I am trying to reboot my computer in Windows 10, but the keyboard locks up after login/password. Two apps "load": 1) Microsoft Teams- Enter your work, school or Microsoft Account, and; 2) "Loading Microsoft Teams". Seems to be spinning its wheels trying to load that second one. I have never even requested to have Microsoft Teams on my computer, and it seems that MS efforts to force that on me has completely locked up my computer. What should I do--buy a Mac?
Scott Jackson commented
The solution from Eric from July 03 2019 worked for me, copying here for reference.
eric commented · July 03, 2019 21:09 · Flag as inappropriate
foolproof SOLUTION based on all your comments, that I came up with because well I got the same issue:
1) close / kill teams.exe
2) delete all msteams_adalsso/* in "Manage Windows Credentials"
3) start teams but do not enter a password, close (red cross) the password popup window
4) Teams windows will update saying smth went wrong and THERE you have sign out link
5) clik on sign out, then you will have access to the original sign in window
6) click log in button, then fill in you password in the password popup window
This step by step solution is guaranteed to work
Thanks Dave Poole, that worked.
For Mac users you will need to delete a keychain entry called: "Microsoft Teams identities cache"
Thanks Dave Poole, that worked. I wasn't getting the field for a password when I clicked sign out. Putting some extra junk in my email address took me to a page that asked for an email address, and then a password after that.
Same thing happened to me on iMac today. Endless loop, luckily signing out in the task bar solved it, until the next time. Microsoft on Mac - I can understand there are conflicts, but many of you post from PCs, and that is really disturbing.
Dave Poole's fix worked a treat for me too - thank you Dave!