Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 commentsComments are closed
Check your autodiscover settings. We were having issues with our exchange periodically disconnecting and reconnecting users. Additionally, users randomly would have to re-authenticate. We found our autodiscover were not configured correctly to our domain in our DNS registrar. You could also use Microsoft Support and Recovery tool to find the issue, that is how we found the autodiscover issue. You can go to 1. https://testconnectivity.microsoft.com/ to find the Microsoft Support and Recovery Tool. Good luck.
Joe Lynch commented
Just experienced this. Workaround (right-click systray or taskbar icon and choose log out) was successful, but this needs resolution. Microsoft Teams Version 1.1.00.2251 (64-bit).
Kayla Jett commented
Happened today - still an issue. Everyone in my company has to change their password once a quarter at minimum. This is bound to cause issues here.
Martin Ivanov, Thanks so much! This worked perfectly.
This happened to me just today. It is a shame that such a big company have cant't fix a bug like this for so long time
Kim Acket commented
Same issue - stuck in a loop after password reset (23 JAN 2018)
Still a problem on 2018/01/22 (JAN 22 2018). Get real! I cannot log into ANY office apps - sometimes I am prompted for a username, but the password dialog just closes.
Still an issue 18/01/2018. Can't believe this.
Martin Ivanov commented
You can find a WORKAROUND for the issue here:
Thanks to Haniel Croitoru for the article.
Frank De Winter commented
Hi Teams Team,
Did you plan to solve this an the next update? When will this be released. It stops us from doing a company roll - out so we really need to solve this urgently!
Still an issue 30-11-2017
Quick logout was successful for me too. Thanks! Microsoft Teams Version 1.0.00.30452 (64-bit) - last updated on 11/9/17.
On a Mac, open Keychain Access and remove all Teams related entries. Then open Teams app and you should now be able to log in.
I had this happen today. The work around suggested worked.
"Microsoft Teams Version 1.0.00.30452 (64-bit). updated on 11/10/17."
Kayzellj Jenkins commented
Need to get a new password for Kayzellj@google.com
Kayzellj Jenkins commented
[Deleted User] commented
having same issue in edge trying to go to https://teams.microsoft.com with a brand new windows install and brand new user. Don't even have the windows client installed yet.
Yep. Still an issue today. 11/7/2017
Brent Rittenhouse commented
I was able to get around it by VERY QUICKLY clicking on my profile icon in the bottom left once it loaded, but before the message appeared again, and then clicking "log out". Finally took me back to the sign in page. Derp.