Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 comments
Comments are closed-
Jamieson
commented
Check your autodiscover settings. We were having issues with our exchange periodically disconnecting and reconnecting users. Additionally, users randomly would have to re-authenticate. We found our autodiscover were not configured correctly to our domain in our DNS registrar. You could also use Microsoft Support and Recovery tool to find the issue, that is how we found the autodiscover issue. You can go to 1. https://testconnectivity.microsoft.com/ to find the Microsoft Support and Recovery Tool. Good luck.
-
Joe Lynch
commented
Just experienced this. Workaround (right-click systray or taskbar icon and choose log out) was successful, but this needs resolution. Microsoft Teams Version 1.1.00.2251 (64-bit).
-
Kayla Jett
commented
Happened today - still an issue. Everyone in my company has to change their password once a quarter at minimum. This is bound to cause issues here.
-
theo
commented
Martin Ivanov, Thanks so much! This worked perfectly.
-
anon
commented
This happened to me just today. It is a shame that such a big company have cant't fix a bug like this for so long time
-
Kim Acket
commented
Same issue - stuck in a loop after password reset (23 JAN 2018)
-
ZombieEater
commented
Still a problem on 2018/01/22 (JAN 22 2018). Get real! I cannot log into ANY office apps - sometimes I am prompted for a username, but the password dialog just closes.
-
Jason
commented
Still an issue 18/01/2018. Can't believe this.
-
Martin Ivanov
commented
You can find a WORKAROUND for the issue here:
Thanks to Haniel Croitoru for the article.
-
Frank De Winter
commented
Hi Teams Team,
Did you plan to solve this an the next update? When will this be released. It stops us from doing a company roll - out so we really need to solve this urgently!
Thx
-
Anonymous
commented
Still an issue 30-11-2017
-
Anonymous
commented
Quick logout was successful for me too. Thanks! Microsoft Teams Version 1.0.00.30452 (64-bit) - last updated on 11/9/17.
-
ojt
commented
On a Mac, open Keychain Access and remove all Teams related entries. Then open Teams app and you should now be able to log in.
-
Karl
commented
I had this happen today. The work around suggested worked.
"Microsoft Teams Version 1.0.00.30452 (64-bit). updated on 11/10/17."
-
Kayzellj Jenkins
commented
Need to get a new password for Kayzellj@google.com
-
Kayzellj Jenkins
commented
Change password
-
[Deleted User]
commented
having same issue in edge trying to go to https://teams.microsoft.com with a brand new windows install and brand new user. Don't even have the windows client installed yet.
-
Tallis
commented
Yep. Still an issue today. 11/7/2017
-
Anonymous
commented
same problem....
-
Brent Rittenhouse commented
I was able to get around it by VERY QUICKLY clicking on my profile icon in the bottom left once it loaded, but before the message appeared again, and then clicking "log out". Finally took me back to the sign in page. Derp.