Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 commentsComments are closed
I'm having this problem right now. Just changed my password and now Teams is telling me:
We need you to sign in! Either your password changed or the server needs your sign-in info again.
I click the Sign in button and Teams goes away. A few seconds later it opens up again and I'm at the same error/prompt window.
still an issue over 1 year later. Guess i'll reinstall
Richard G commented
I had the same thing after changing my company password, I rebooted my laptop and then it worked with no problem. Not a very good solution, the endless loop thing is ridiculous and a sign of poor programming.
New laptop, went to login via Google Chrome to download teams... when logging in I get a login loop.
This is an absolutely ridiculous error, and is occurring to me now. Right-click > Log Out from the taskbar doesn't work. Clicking Sign In (assuming it'd prompt for user/password) doesn't work. Quitting and restarting the program doesn't work.
Fortunately, the suggestion to delete entries in Credential Manager did work - but who knows what other effects deleting 22 entries there will have?
This is software you want people to take seriously as a Slack competitor?
Ji's solution unblocked me; kill teams, nuke all the credentials in the Credential Manager that have "msteam" somewhere in the name, re-launch teams, and then you can sign back in.
Dragan Babovic commented
I hate Microsoft deeply and steadfastly. Unfortunately I have to use Teams at my work, and I can't sign in on Android after changing my domain password. I am afraid to do anything on Win 10 because I can lose it there as well. This is one piece of garbage.
Alyssa T commented
I am not using the client app and am having the same problem with the web login. I cleared all credentials from browser and credential manager, cleared cache, and other basic troubleshooting. I eventually rebuilt my local profile on the PC and still I am not able to log into teams. Are there any registry keys or is there a hidden config file or something that I can remove or fix?
Is there any workaround for Teams on Android? I've tried reinstalling Teams, even reinstalled all MS apps, cleared the app cache, but nothing helped. I can't login.
Saw Morgan's post, he mentioned that Olaf Klein's solution helped.
Gave it a try, it did actually work.
1. close MS Teams
2. open windows credential manger
3. delete all msteam* related entries.
Omar habbal commented
On my Mac doesn't work !!!! I tried uninstall re-install etc.... same loop
And lo and behold uninstalling and reinstalling does nothing either.
LogOut and deleting all credentials didn't work for me. Every time I launch it just hangs on the splash screen and says "Go ahead and log in.". It's almost as if MS is taunting me. Pure garbage....
Joe Lynch commented
I've just had this issue with Version 1.1.00.14359 (64 bit), the only way back was to delete all 22 teams-related entries from Windows Credential Manager. Right-clicking the system tray icon to say Log Out did not work, it has done in the past. Quite irritating...
same issue here
Same problem today on v126.96.36.199.
Olaf Klein's workaround worked for me:
1. Close Teams
2. In the Windows 10 Credential Manger - Windows Credentials
3. delete all MSTeams* entries [I had about 15 Teams entries to delete]
Brannon King commented
This happened to me just last week. I have to change my password every 3 months (the company's lame policy). Every time it happens, I get kicked out of MS Teams on both my lappy and my Android phone (both get stuck in a loop on startup). I have to reinstall on the phone. I used the workaround to clear the cached authentications on Windows 10, which did work.
Same issue. For the user who said there was no 'log out' option because they weren't in Teams at the time, after you launch the desktop app and get the looped "Sign In" button that doesn't actually work message, if you right click on the app icon the Log Out will then appear.
Sign In button is pointless at this moment.
The logout thing worked for me. I don't see it mentioned here so i'll not that my issue wasn't after a password change, rather we have a 7 day 'trusted device' (caching) setting for Azure MFA. When the 7 days was up, I hit this issue...no password change involved. But, we've had MFA enabled for a while and this was the first time I saw the issue.
Viswanath Ivatury commented
I was stuck ion same place. That said the workaround for Windows is
right click on MS Teams Icon in task bar -- > Logout --> relaunch --> login using new creds.