Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
217 comments
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Matt
commented
Microsoft, I love you but ever since the end days of Messenger, your messaging apps have been terrible.
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Anonymous
commented
Can we make the teams app on the desk-phone authenticate like the Teams desktop app? Having the user type into the phone every time they reset their password can be hard to sell.
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Aleksander Weber
commented
Same problem at a customer.
To me this seems to be a bug, because I can workaround the issue when I input some username value in the first login prompt, that doesn't make sense.Than I am redirected to a new login prompt that is familar to me, too. It looks like the normal Office 365 login dialog. There you enter the right username and on the following page the right (new) password and it is working again.
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Anonymous
commented
It happens to me too....another annoying "feature" of Teams?
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Tom
commented
This endless loop is happening on a Mac for me, so I don't have a "Systems Tray" workaround. Also, I never changed a password, so I'm not sure why I'm frozen out of Teams in the endless loop purgatory. So much for recommending Teams for my organization. 🙁
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Tom
commented
I did *NOT* change my password and I'm having this happen. BTW, this endless loop is happening on a Mac for me. So much for recommending Teams for my organization. 🙁
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Derek
commented
Dear Microsoft,
Frickin' fix this. I cannot clear the credential manager on 500 computers. This is also happening when enabling Azure AD MFA.
Thanks.
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Anonymous
commented
I still have this issue in 2020, don't know why its fixed @Mircosoft. The workaround posted below is working.
Log out enter some random creds and relogin with your actual creds.
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Tom
commented
Only way it works for me is when I run Teams and then delete my email address and type it in manually. Although the email address that automatically displays is correct for some reason it doesn't work unless I type the same email in again manually...
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Anonymous
commented
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
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Anonymous
commented
There has been a slight improvement, teams worked after I reset my password, but the "Shifts" plugin gave a nice "it's not you" message.
Ibrahim's solution solved this issue:
1 - Sign out from tray manager by right click
2 - Try to sign in with a different imaginary account e.g. imaginary.user@yourdomain.com. You will get error
3 - Login with your account. -
Dana
commented
I had the same problem with login to aplication Teams after change my password.
This works for me:
1) Sing out from tray manager.
2) Delete files in %temp% folder
3) Removing all MS teams entries from the Credential manager.
4) I run the teams app and signed in with a different account. When I was asked for a password, I clicked on to sign in with another account. -
İbrahim Uludağ
commented
It is 2020 and still not fixed.
This works for me:
1 - Sign out from tray manager by right click
2 - Try to sign in with a different imaginary account e.g. imaginary.user@yourdomain.com. You will get error
3 - Login with your account. -
Megan Greyling
commented
how is it even possible that this issue still exists after almost 3 years?? how many businesses out there have passwords that expire and are working on teams... pathetic to say the least.
literally millions, millions of people are having to do this "fix" every day -
Alejandro Rodriguez
commented
I can confirm Brad's solution on Dec 2, 2019, it did the trick! Clearing the cache did NOT work :(
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Pascal Quessy
commented
Dave Poole's fix worked for me but our password expired each 3 months and we have over 100 users. I don't have to do this for every 100 users each 3 months...
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Jeffery Benjamin
commented
can confirm Brad's solution from 12/2 worked for me as well.
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Andrew Marczewski
commented
Can confirm with Bernhard that David Poole's solution referenced by Brad on December 2nd works for me.
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Bernhard
commented
Have the same problem. Changed password and Teams stopped working. white login screen. Can confirm that Brads solution mentioned on 2. dec works for me.
Simply retyping your mail address didn't worked. but typing a wrong address, by simply adding a number, and trying to login brings the real login form. here click login with another account, typing real address, or removing the added number, and login works for me!
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KenBBIT
commented
I've had a similar issue with our Teams installs. After a password change, Teams won't sign in and the user gets a 'We've run into an issue' dialog. If they use the 'Signing out' link to try to log back in, they'll get an autopopulated Teams window with their email address filled in that they can presumably click through on.
DON'T.
Instead, delete the prefilled email address, even though it is in fact their own, and type it in manually. After doing this, sign in completes as normal. I haven't had this trick fail me yet, but I'm going to get a whirlwind of pushback if/when we roll out Teams to all if something as simple as password changes breaks Teams.
EDIT: I see a similar solution is being repeatedly mentioned, originating from David Poole. Only difference here is that I don't tend to have to bother with a fake address to spur a new login; just removing the autofilled email and retyping it manually (cutting it out and pasting it back in won't work) solves it here.