Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
200 comments
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Andrew Marczewski
commented
Can confirm with Bernhard that David Poole's solution referenced by Brad on December 2nd works for me.
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Bernhard
commented
Have the same problem. Changed password and Teams stopped working. white login screen. Can confirm that Brads solution mentioned on 2. dec works for me.
Simply retyping your mail address didn't worked. but typing a wrong address, by simply adding a number, and trying to login brings the real login form. here click login with another account, typing real address, or removing the added number, and login works for me!
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KenBBIT
commented
I've had a similar issue with our Teams installs. After a password change, Teams won't sign in and the user gets a 'We've run into an issue' dialog. If they use the 'Signing out' link to try to log back in, they'll get an autopopulated Teams window with their email address filled in that they can presumably click through on.
DON'T.
Instead, delete the prefilled email address, even though it is in fact their own, and type it in manually. After doing this, sign in completes as normal. I haven't had this trick fail me yet, but I'm going to get a whirlwind of pushback if/when we roll out Teams to all if something as simple as password changes breaks Teams.
EDIT: I see a similar solution is being repeatedly mentioned, originating from David Poole. Only difference here is that I don't tend to have to bother with a fake address to spur a new login; just removing the autofilled email and retyping it manually (cutting it out and pasting it back in won't work) solves it here.
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Anonymous
commented
ASININE that this is still happening to me, today, December 9, 2019.
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dew
commented
Fix it Microsoft! Chop Chop!
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Bill P
commented
Two and a half years and this is STILL an issue. Seriously?!? C'mon, Microsoft, fix your broken $h!t...
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Himmat Solanki
commented
What worked for me
"Uninstall MS Teams, & Install it again"
I wasted couple of productive hours on the below solutions, hence suggesting others not to waste.
Nothing of below worked
1) Sign out from system tray (two times) and then login screen appears but it is not asking for password
2) Deleting %AppData%/Roaming/Teams/Cache (or Application Cache) folder, no effect
3) Removing all MS teams entries from the Credential manager(I have removed almost all entries which seems like used by MS Teams), but not a success -
Anonymous
commented
This right-click solution helped a lot. Thanks. But now its end of 2019, and I see this was reported in April 2017.. thats really lame.
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Vincent R
commented
After you right click and sign out, you will see the background under the sign in screen go blank. After that happens, go to the icon again and right click sign out and you should get the beginning login screen that asks for your your name and then login. It worked for me, but some of this is pretty quirky. I also flushed my browser history, but that didn't seem to help.
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Mike W
commented
Thank you so much Dave Poole. Was stuck in the dreaded loop. This was incredibly helpful
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Andrew
commented
thanks for the fix but the fact that this has been an issue for so long and has not been fixed is pretty terrible on Microsoft's part.
Yes the fix is simple but how many regular users will google to find the answer rather than call the helpdesk (hint: ZERO)
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Brad
commented
Putting Dave Poole's solution at the top again:
"I found an unconventional fix to this:
1. Whilst MS Teams is open, right click in System Tray and hit sign out.
2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials. -
Matthew Brent
commented
Still an issue
FYI Deleting the teams cache did NOT work: %AppData%\Microsoft\teams\application cache\cache
Had to log out, opt to sign in as a new account, and then reenter your user name and credentials.
I.e. Dave Poole's instructions from earlier thread posting. -
Anonymous
commented
Still an issue, way to stay on top of it Microsoft
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Martin Moser
commented
Really sad...
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Anonymous
commented
fix your **** microsoft.
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Riaan du Toit
commented
Maybe implement a counter or ticker? So, after maybe 2-3 attempts of the Sing In loop force the app to ask for the password.
In the interim Dave Poole's solution worked and is non-invasive and not "techy". So, most users should be able to attempt it without needing Admin rights or potentially breaking their windows :)
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Anonymous
commented
Delete the contents of the MS Teams cache folder:
%AppData%\Microsoft\teams\application cache\cache
........and it will work
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OCz
commented
#DavePoole My Hero!
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Nestor
commented
Dave Poole's solution did it for me as well!