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Stuck in a login loop after password change

I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"

I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.

I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"

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Karis Ng shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • No commented  ·   ·  Flag as inappropriate

    1. Whilst MS Teams is open, right click in System Tray and hit sign out.
    2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
    3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I fail to see what the point of even having this uservoice thing up is if Microsoft refuses to fix a very clearly well known issue after more than TWO WHOLE YEARS. Not like this is a rarity in the tech industry, but I expect and demand better from a company with the resources and manpower that Microsoft has.

  • Also Anonymous commented  ·   ·  Flag as inappropriate

    Dave Pool's solution worked for me. Thanks for reposting it Anonymous user

    here it is again...

    Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!

    "I found an unconventional fix to this:
    1. Whilst MS Teams is open, right click in System Tray and hit sign out.
    2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
    3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
    It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. "

  • Anonymous commented  ·   ·  Flag as inappropriate

    So strange - I reset my password and then also got stuck in a loop. The weird thing is that you can see all the latest updates behind the sign-in dialog!

    The fix for me, was to wait until it was showing the error message, then right click the tray icon and sign-out. Then I was able to sign-in and access Teams again.

    Every other O365 app was able to handle it without a loop though!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Dave Poole's solution did it for me, others didn't (sort this out Microsoft). His method is below since his comment is starting to get buried below the thanks to him!

    "I found an unconventional fix to this:
    1. Whilst MS Teams is open, right click in System Tray and hit sign out.
    2. You will then be taken to a login page with your email address autofilled. Deliberately enter an INCORRECT email address (.ukk or .comm) and hit sign in.
    3. You should then be taken to a different login window, where you have the opportunity to re enter your email, which should then take you to a password window where you can complete your new credentials.
    It's weird, simply clicking sign in when my email address was autofilled kept me in the loop, but entering the wrong one worked. I also went through some of the other suggested steps like clearing my generic credentials- so it's possible you may have to do that as well. "

  • Dan commented  ·   ·  Flag as inappropriate

    I was able to escape the loop by doing the following:
    1. Sign out using the Tray icon
    2. Kill all Teams.exe processes in Task Manager > Processes
    3. Start Teams again
    4. It prompts for the password now

  • Damon Moons commented  ·   ·  Flag as inappropriate

    I didn't had to go through all of the trouble Dave Poole went through. Simply going to the system tray and right click on the icon -> Sign out was plenty for us.

    Though i was not aware before that there was a Teams icon there & that it was possible to sign out through that way. It helped :)

  • Michael Olshefski commented  ·   ·  Flag as inappropriate

    David Poole's suggestion worked. I did not need to enter an incorrect e-mail address though. All I had to do was the right click and sign out.. After entering my password and going the the MFA prompts, Teams is back to normal.

  • JM commented  ·   ·  Flag as inappropriate

    Still a major issue , 10/8/2019. Happens every time MFA cycles, not even just for user logins.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is flatly still a MAJOR issue that MS doesn't fix. The fixes of "deleting cached passwords" took me 5 times to get my user to actually work. That's not root cause that's throwing monkey poo against the wall till it sticks.

    MS this is nonsensical and needs to be formally addressed. Just deleting pw's if it worked the first time might be an acceptable work around. The sheer # of us who had to do it three-five times is just bad bad bad. I find it impossible to believe that we "all" did it wrong. (which is the default "go to" when a solution offered doesn't work.

    Well that was 30 minutes of my life and my users life wasted.

  • Light Artist commented  ·   ·  Flag as inappropriate

    Deleting the "..Teams...cache" entry from the "KeyChain" and then re-entering the password worked for Teams. No need to delete all Office credential for this

  • Arlene Benavidez commented  ·   ·  Flag as inappropriate

    Apparently this is still a thing. Thanks for asking this question so that I could easily find the way to get out of the loop. That persisted even after a reboot, I might add. This should be fixed so that it does not happen.

  • Gontzal Gabancho commented  ·   ·  Flag as inappropriate

    For us, the solution is to delete all credentials from the "Credential Manager" and then log again.

    I need to try this method though.

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