Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
Thank you for your feedback, we have fixed the issue in regards to token expiration for builds after 1.3.00.4461. If you change your password, you should no longer get stuck in a login loop.
293 comments
Comments are closed-
marion
commented
I really need your help
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marion
commented
Can you help me do my own password or finger print on my microsoft teams app please
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Anonymous
commented
Solution: Run as different user
This happens on my computer every time my company forces us to reset our password. Teams tries to login with the old credentials which continue to fail. Upon logout and logging back in I can enter my username, but not my password. I skimmed through many solutions online but didn't want to delete any old files. The solution I found was to type Teams into search bar then right click on it and select "Run as different user". (this option isn't available when right clicking the shortcut on the taskbar). This prompted a window where I could enter my username and password. This worked for me, hope it helps someone else!
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Buck Sommerkamp
commented
Thank you for posting your workaround in the context of the issue -- I didn't know there was a system tray icon, and now I've used it! :)
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Anonymous
commented
GO TONY !!
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James Packer
commented
Issue still persitent for myself and couple of our managed sites, at first I chalked this down to sync time between on prem ad and 365 but this is not the case as the other day even after doing the above mentioned fix of removing credentials from credentials manager didn't work and had to perform a teams reinstall .
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Anonymous
commented
It always show incorrect password
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Anonymous user
commented
I was able to resolve following the suggestion below to right-click and "run as administrator" -- instead of administrator, I put the user's email. This led to user login screen, user was able to log in normally.
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Reconka
commented
FIX: here is my fix, I had a same problem,
Solution:
Close ms Team
Open terminal
delete (or rename to TEAM_OLD) the Teams dir in /Users/YOURUSERNAME/Library/Application Support/Microsoft/
try to login -
Anonymous
commented
In a multi client enviroment (200+ pc, 50+ iPhone and 30+ iPad) I receive almost everyday a call "help me, Teams does not log me in"
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[Deleted User]
commented
Like Steve said - Tony's comment worked like a charm on my Macbook too! Thanks a lot, haha.
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steve
commented
Tony's comment worked on my MAC thanks man. Big meeting Monday, can't say thanks enough.
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Tony
commented
Found the solution, after trying a few suggestions nothing work. Then I right mouse clicked the MS Teams icon on the mac taskbar and clicked log out there. I was taken to the first screen like new install and worked correctly
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Pieter Van Wauwe
commented
Allow access to statics.teams.cdn.office.net through the firewall
Previously added was office.com, so MS probably changed a url that teams connects to, that triggered this -
Anonymous
commented
Here is a Fix... Get someone to send you a teams meeting. Click on the link and open in app.
Once you do this you can see an option at the bottom, to click sign in. This will then bring up the same "Send Link Loop", if you cancel, you will see an option to sign out.
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Adrian B
commented
July 2020 and I found this problem again. I tried Credential Manager cleanup, dsregcmd commands, app deletion, etc. A DISGRACE to Microsoft.
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Anonymous
commented
जब हम लोगों आउट करते हैं फिर से हमें दूसरे फोन में लॉगिन करना है सेम पासवर्ड के साथ तो क्या करें
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AH
commented
It's absolutely ridiculous that this hasn't been fixed yet.
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DJN
commented
Typically, clearing cached credentials as per Haniels's superb post (https://techcommunity.microsoft.com/t5/microsoft-teams/recovering-from-incorrect-microsoft-teams-login/m-p/52412) should help but I have been unable to do so as the credential manager would not launch.
So, I had to find another solution and this works for me. NOTE: you should not run these commands if you don't know what you're doing. I cannot accept any responsibility for any problems caused by following the steps below.
Also note, in my circumstances I am using a domain joined laptop which is also registered in Microsoft Azure. Please consider if this is reflective of your own circumstance.
1. Close down teams and office
2. launch an elevated command prompt
3. run dsregcmd /status (this will show you if your laptop is registered with Microsoft Azure). If it is not registered, run dsregcmd /leave. Then run dsreg /join
4. In the same elevated command prompt, you may need to run gpupdate /force
5. Reboot
6. Sign back into teams. -
Anonymous
commented
I changed my Microsoft email and pass word. but they say there is a client request loop to contact app advisor. What the heck?
