Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
276 comments
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AH
commented
It's absolutely ridiculous that this hasn't been fixed yet.
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DJN
commented
Typically, clearing cached credentials as per Haniels's superb post (https://techcommunity.microsoft.com/t5/microsoft-teams/recovering-from-incorrect-microsoft-teams-login/m-p/52412) should help but I have been unable to do so as the credential manager would not launch.
So, I had to find another solution and this works for me. NOTE: you should not run these commands if you don't know what you're doing. I cannot accept any responsibility for any problems caused by following the steps below.
Also note, in my circumstances I am using a domain joined laptop which is also registered in Microsoft Azure. Please consider if this is reflective of your own circumstance.
1. Close down teams and office
2. launch an elevated command prompt
3. run dsregcmd /status (this will show you if your laptop is registered with Microsoft Azure). If it is not registered, run dsregcmd /leave. Then run dsreg /join
4. In the same elevated command prompt, you may need to run gpupdate /force
5. Reboot
6. Sign back into teams. -
Anonymous
commented
I changed my Microsoft email and pass word. but they say there is a client request loop to contact app advisor. What the heck?
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Anonymous
commented
How to view my own password in teams app
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btcx
commented
Same problem with password change. Please fix
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Anonymous
commented
How to contact MS Teams_PWD for queries?
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Ricardo
commented
I fixed my problem by trying to log in as another non-existing account which popped up a microsoft log-in window where I was able to enter my new password. After that Teams loaded properly.
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anonymos
commented
Same issue!
After 3 years ,still the same issue and no solution. What a great bug fixing company!!!!
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Carlo Reggiani
commented
I openend a support ticket.
The solutions proposed are only workaround:1. Clear windows credentials - requires restart
2. Remove work or school account - requires restart
3. Sign out of Teams
4. Clear the Teams cache - %appdata%\Microsoft\Teams
5. Uninstall and re-install Teams -
Magali Pinto
commented
I have the same issue please help....
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Anonymous
commented
We are facing the same problem .. After password change ..users are stuck in logging in .. the problem can be fixed either by clearing team's cache or you have to sign out then sign in as different user so that the authentication processes starts and then sign with the intended user.
I DO think it is a BUG and it is related with the fact that users are created in on premise AD and using azure ad connect with pass-through authentication ..
This is totally unacceptable I am trying to sell your software to my company but consider 300 employees .. changing their password every 30 days .. THIS DOES NOT WORK AT ALL !!Please do fix this as soon as possible
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Anonymous
commented
We are 250 employees at our company, we have moved to Teams from Slack, we have encountered this bug too. We are a development company and i'm disappointed, no fix after 3 years... Whether this problem often occurs or not, we need every of our users.
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Anonymous
commented
I am having this same issue. Wasted all work day and 2 meetings because of this
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Anonymous
commented
I too have same problem
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psreddy
commented
school management gave us micro soft team app for the online class, but they gave wrong password we are unable to open for class, school people are always telling same password again and again,how we can get new pass word, already i try for reset password , it went to admin mail, i think they also don't know hoe to get new password,please help
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KimLess
commented
It all happened on Windows 10 computer?It is best to contact Microsoft and let them give a reasonable solution,if still can not solve, try to use other methods to ***** the password.
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Edmund
commented
I thought this was like a new issue, alas it is actually already 3yo. MICROSOFT WTF ARE YOU DOING???
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Jason Johnston
commented
Hey Brian McDonald we need some help here. Sean Herm's work around worked for me. But if you want adoption of teams to stick, then you need to make changing a password as seamless as Outlook updating its password. Or tell us what we are doing wrong to make password updates so difficult in Teams. Thank you for your time.
Here is the work around:
https://microsoftteams.uservoice.com/users/970360789-sean-herm -
Maximilian Schulz
commented
Still not solved. I really wonder how Microsoft cannot attend such a bug???
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Colton
commented
I work in IT support and this happens all. the. time. with our clients. This person I just finished speaking to is getting really annoyed that this happens every 3 months (when our clients' passwords expire). I cannot believe we have to keep documentation for the workarounds we've discovered for a 3-year-old problem on Microsoft's end. Why is this not resolved?