Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Karis Ng
shared this idea
249 comments
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Anonymous
commented
I couldn’t sign in Microsoft teams due to loop in signing in
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Anonymous
commented
This worked for me (Windows 10):
Under "Settings/Acounts/Access work or school" log of from your work/school account and log on again. -
achraf tifernine
commented
I have downloaded and installed the Mac version of Microsoft Teams. Upon launching the application I attempt to log in using my work account. I continually get the following message:
"Can you please sign in again? Sorry for any inconvenience."
Each time I click the "Login Now" button that is displayed, I loop through the same message and am unable to complete the login. I am able to log into the application on a Windows 10 machine. Any suggestions on how to correct this?
Thanks.
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NK Vlogs
commented
I am unable to login with my ms teams and im scared they deleted my account. I tried to reset the password but it didn't work. if anyone has ms teams plz reply as soon as possible.
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Terry Turner
commented
I was unable to log out and did not have the option to chose a different username to log in too. SO for those who cant clear the local users credentials and are stuck in a loop. Go to Control Panel\User Accounts\Credential Manager and look for the msteams_adalsso and delete them all. Looks like teams stores the credentials there.
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Shane
commented
Sean Herm's workaround fixed it for me: https://microsoftteams.uservoice.com/users/970360789-sean-herm
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Sinead
commented
Hello, teenagers doing school work remotely as schools closed down. Teams login is stuck in a loop and times out "Sorry but we are having problems signing you in. AADSTS900561: The endpoint only accepts POST requests. Receivied a GET request. " Also getting AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor."...
Please advise, have several teams doing remote school - and they are unable to USE/LOGIN to TEAMS - which was working perfectly yesterday!?? -
Anonymous
commented
We have sign-in frequency enabled to x Hours to enforce MFA authentication (currently in testing)
This is happening so far when the request happens while the device is locked. Unlock device, click the sign-in prompt and get stuck in the loop. Very frustrating either way.
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Karen TAYLOR
commented
Very disappointing, I am trying to get my sales team off skype and onto Teams as suggested by Microsoft, but I can't due to this issue. They have enough problems with their password changes and VPN.
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Alex Haskins
commented
This is unacceptable. Why has this simple thing gone unaddressed? It's been 3 years, devs.
Use Sean Herm's workaround posted on the 4 March 2020.
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Sean Herm
commented
UserVoice more like UserSILENCE .. because MS don't want to hear... 3 years ... really.
Well in my company as well.This works for us .. AS A WORKAROUND!
1. When login screen prompts with your email, type in any email and click sign in.
2. When it prompts you with password, click sign in with another account.
3. Type in your email and password. It should work now. -
Kristoffer
commented
3 years after it was first reported and still no fix? This internet/cloud/whatever needs a janitor. this worked for me:
1. Right click teams icon on system tray
2. Click sign out
3. When login screen prompts with your email, just followed the guide with my email and password -
Deniss Kukulis
commented
having 200+ users complaining about the same issue, thats way to anoyying.
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Timothy Garnett
commented
I'm hitting this too, it's extremely annoying;
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Anonymous
commented
3 years after this critical issue has been reported and...nothing happened. What about trying to fix it instead of adding new emojis, for example, please?
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Anonymous
commented
Having the same issue, clearing the cache and credentials manager works but its not something I want to do for every user every time they change their password.
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Anonymous
commented
I had previously tried everything but this seemed to work for me;
- launch teams
- right click tray icon and select "sign out"
- make sure teams is closed (you might have to check task manager)
- close all office apps
- clear ALL Microsoft credentials in credential manager
- relaunch teams and you should be prompted for email and password:)
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Yurii Svirschuk
commented
Our users have the same problem, but in our case they did not change password before. This is a particularly big problem when the issue happens during an online meeting, especially if it is a presenter or board member of enterprise.
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Anonymous
commented
Stunning that Microsoft hasn't resolved this issue in 3 yrs and we need to put our users through an extraordinarily kludgy workaround. They own the entire stack for this issue. They want folks to drop Slack for this? The sad part, of course, is we're doing it. We're adopting an under-supported product about which Microsoft appears not to care. Alas, not caring appears to pay off.
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Anonymous
commented
I ran into this issue as well.
1. Right click teams icon on system tray
2. Click sign out
3. When login screen prompts with your email, type in another user's email click sign in.
4. When it prompts you with password, click sign in with another account.
5. Type in your email and password. It should work now.
