Stuck in a login loop after password change
I recently change my system password, with MS Teams is already up and running in the background. I open Teams to check new messages, and it locks the app with the pop up "Can you please sign in again? Sorry for any inconvenience. Login Now"
I click Login Now but all it does is restarting MS Teams and show me the same message. I am unable to re-authenticate. I've tried restarting the application, that didn't work.
I had to right click on the systray icon to logout and re-login. I should be able to re-login when the app prompted "Login Now"
Is it a login password?
Why not open https://account.live.com/password/reset
You can log into Microsoft account again without password .
And you can even follow this tutorial to unlock and access to computer without password.
right-click sys tray app
launch and be prompted
Colin Cogle commented
Seriously. They want to replace the stable Skype for Business with this? I want to love Teams, but it and Planner haven't gotten a feature update since I started using it. Ditch the Electron garbage and make Teams a native UWP app and maybe things may improve.
Rob McLachlan commented
For Windows users try this once you are stuck on the Sign In prompt:
- Find the Teams icon on the right side of the taskbar (click the ^ icon)
- Right click Teams and select Sign Out
- WAIT! Teams should now quit (eventually).
- If Teams does not quit itself, go to Task Manager (Ctrl-Shift-Esc) and select End Task on Teams
- Restart Teams
- You should now be presented with the MS account Sign In page where you can enter your email address and new password.
This worked for me without deleting credentials etc. I also re-signed in on the web based teams.microsoft.com while trying this, so this may be a necessary step.
michael m commented
pathetic - i have no log out option, have tried the things listed below, none worked. I don't get the login screen, just a blank purple screen, then it gives me a link and suggest i use it to logout and back in - but clicking on that just repeats the cycle! such low quality work
my company forces password reset every 60 days, so once i figure this out, will have to do this again soon.
Sherman Woo commented
For macOS users: if you are stuck in a loop for whatever reason (mine was because I tried to use a different tenant, and for some other reason it failed), let Teams load up and wait for the "sign in failed" screen. Right-click the Teams icon on the Dock and select Logout. Next launch, you'll be prompted to sign in again.
Ramesh Hemlock commented
1. Right side Taskbar -> Click show hidden icons.
2. You will see Teams icon and right click Teams -> Logout and then try to login.
More MS fun! How about you guys fix this? Here is how I fixed it. If you have Teams running in more than one place, you get into that loop. Log out of everywhere you have Teams running and you will be prompted to enter your new password.
EYAN MATHENGE commented
Oddly if you clear the browsing history and cache in Edge and Chrome, this works.
Changed my Windows 10 domain password this morning, now I'm trapped in this very same loop. Pretty ridiculous design flaw.
i've deleted the msteams credentials, i've uninstalled teams. i can't re-install because it gets stuck "Go ahead and sign in..." splash - so frustrating
John mbarire karobia commented
My password was reset today unfortunately I forgot ,pliz resend the password via email
OK, to fix this I had to right click the icon on the task bar, and choose log out. It took about 5 times of doing this before it worked and really logged me out.
I'm having this problem right now. Just changed my password and now Teams is telling me:
We need you to sign in! Either your password changed or the server needs your sign-in info again.
I click the Sign in button and Teams goes away. A few seconds later it opens up again and I'm at the same error/prompt window.
Richard G commented
I had the same thing after changing my company password, I rebooted my laptop and then it worked with no problem. Not a very good solution, the endless loop thing is ridiculous and a sign of poor programming.
New laptop, went to login via Google Chrome to download teams... when logging in I get a login loop.
This is an absolutely ridiculous error, and is occurring to me now. Right-click > Log Out from the taskbar doesn't work. Clicking Sign In (assuming it'd prompt for user/password) doesn't work. Quitting and restarting the program doesn't work.
Fortunately, the suggestion to delete entries in Credential Manager did work - but who knows what other effects deleting 22 entries there will have?
This is software you want people to take seriously as a Slack competitor?
Ji's solution unblocked me; kill teams, nuke all the credentials in the Credential Manager that have "msteam" somewhere in the name, re-launch teams, and then you can sign back in.
Dragan Babovic commented
I hate Microsoft deeply and steadfastly. Unfortunately I have to use Teams at my work, and I can't sign in on Android after changing my domain password. I am afraid to do anything on Win 10 because I can lose it there as well. This is one piece of garbage.
Alyssa T commented
I am not using the client app and am having the same problem with the web login. I cleared all credentials from browser and credential manager, cleared cache, and other basic troubleshooting. I eventually rebuilt my local profile on the PC and still I am not able to log into teams. Are there any registry keys or is there a hidden config file or something that I can remove or fix?